Serpentini Chevrolet Orrville

Reviews

Average Ratings

4.8
799 lifetime reviews. Includes reviews of Serpentini Chevrolet Orrville from DealerRater.com
  • outstanding customer service with little wait time

    The service was overall a pleasant experience. They were super friendly and very helpful when answering any questions that I had about the vehicle...


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    The service was overall a pleasant experience. They were super friendly and very helpful when answering any questions that I had about the vehicle or the service done to it.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Dealership, Great People
    September 22, 2017

    I purchased a Camaro and couldn't have been happier with the purchase. I drove from New York to pick up and the dealership sent someone to pick me...


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    I purchased a Camaro and couldn't have been happier with the purchase. I drove from New York to pick up and the dealership sent someone to pick me up from the airport after dropping off the rental car. After test driving, the paperwork was done fast and back on the road home. Highly recommend everyone at Serpentini. Pat was great and went over the vehicle in detail. Thanks to Steve and Kathy as well.

    Does recommend this dealer

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  • Satisfied
    September 20, 2017

    Overall I had a good experience with Pat. he was very personable and was very respectful towards my fiance. I went to this dealership because they...

    Serpentini Chevrolet of Orrville

    Thank you for your review, we appreciate the feedback. The $4 must have been a typo. We typically do not come off of our internet pricing.... beca...


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    Overall I had a good experience with Pat. he was very personable and was very respectful towards my fiance. I went to this dealership because they had a truck that was similar to what I was looking for, and the price was pretty much the cheapest based on all the searches I did within 100 miles of my location. Compared to other dealerships and salesmen, we were treated very well the entire time, despite being "young". In the past, we've had bad experiences or standoffish attitudes when stating upfront with what we were comfortable with paying. I thought Pat was a decent dude so I gave him 5 stars, but I only give the dealership 3, because in the end the shenanigans with prices are just the same as anywhere else, they're just more polite about it. It was pretty apparent I wanted to leave with the truck, so I can understand why they would not drop the price, but when you knock $4 off the listed price, that seems more of a slap in the face than anything. I'm not sure who's decision that was, but I think everyone could have had their cake and ate it too. Mark in Finance was very nice, and was very personable as well.

    Does recommend this dealer
    Serpentini Chevrolet of Orrville

    Thank you for your review, we appreciate the feedback. The $4 must have been a typo. We typically do not come off of our internet pricing.... because we already have done the homework to make sure we are offering one of the best deals possible. Which is likely why you chose our truck out off all of the other options available to you in your 100 mile (200 mile radius) search. I assure you that we had no ill intention. Our only intention was to bring you in from another state by offering the best value (upfront) to do business with us. Apparently, we accomplished that goal and congratulations on finding the best deal out there!!Again, Thank you for your business and we hope your new truck will serve you well.With your great taste in trucks and savvy eye for a great deal, Serpentini Orrville rates you 5 STARS!!!


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  • Awesome
    September 20, 2017

    I really like coming here for me leasing. This is the 2nd truck i leased. Jon did a awesome Job. Thanks Jason for making it happen. Jon is a down ...


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    I really like coming here for me leasing. This is the 2nd truck i leased. Jon did a awesome Job. Thanks Jason for making it happen. Jon is a down to earth guy who gets the job done and works with the customer to make it fit there needs. Thanks again. I will continue to come to your dealership.

    Does recommend this dealer

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  • Happy
    September 20, 2017

    Very happy with the Buick I purchased. Everyone was really nice and helpful. I will be back to purchase another vehicle when the time comes I ne...


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    Very happy with the Buick I purchased. Everyone was really nice and helpful. I will be back to purchase another vehicle when the time comes I need another one.

    Does recommend this dealer

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  • No pressure, customer friendly car purchase
    September 13, 2017

    Our experience with buying a car at Serpentini of Orrville was remarkably easy and remarkably satisfying. We thought we knew not only the model c...


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    Our experience with buying a car at Serpentini of Orrville was remarkably easy and remarkably satisfying. We thought we knew not only the model car but the EXACT CAR that we wanted to purchase from the detailed description on the internet. When we dealt with Matt Matjunas to see this car, he had excellent knowledge of the vehicle. The few questions that he didn't know he was easily able to find out the answers for us. He took our concerns and doubts into consideration and had alternate options and examples for us to compare immediately. Working with him was like talking to a good friend. His no pressure, knowledgeable, friendly approach helped us realize that we had the right car from the beginning. Also getting the paperwork completed and signed with Jason Foy was streamlined and simplified. He was helpful and informative and put us at ease with his no pressure approach as well.

    Does recommend this dealer

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  • Great Experience
    September 8, 2017

    I have purchased several cars from this dealership and am always pleased. Ray Hawks makes the buying experience easy and enjoyable. I wouldn't buy...


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    I have purchased several cars from this dealership and am always pleased. Ray Hawks makes the buying experience easy and enjoyable. I wouldn't buy a car from anyone else or from any other dealership. Thank you Ray H. and Serpantini

    Does recommend this dealer

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  • Fantastic service
    September 3, 2017

    This dealership from what I noticed is great plenty of options for all. However when it came to me getting my vehicle it was such an easy process....


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    This dealership from what I noticed is great plenty of options for all. However when it came to me getting my vehicle it was such an easy process. Matt M. is a great guy be sure to ask for him if you stop on in. I had specific requests and restrictions and he did everything possible to have them accommodated. All in all 5 star because it was an easy and enjoyable process start to finish.

    Does recommend this dealer

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  • Professional and friendly.
    August 30, 2017

    Sales rep was friendly and informative. Never any pressure. Sale was handled fast and we were on the road in our Traverse without any problems.


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    Sales rep was friendly and informative. Never any pressure. Sale was handled fast and we were on the road in our Traverse without any problems.

    Does recommend this dealer

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  • RE-BUYING FROM OUT OF STATE
    August 28, 2017

    I was looking for a Dodge Journey to fit within my budget, and tried all the dealerships around my area. None of them could get me where I wanted ...


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    I was looking for a Dodge Journey to fit within my budget, and tried all the dealerships around my area. None of them could get me where I wanted to be, until I called Serpentini and talked to Matt Matjunas. He was able to answer all my questions and get me the price I wanted. It was well worth he drive out of state to do business with Matt and Serpentini. We arrived at the dealership and were greeted right away, and given a tour. Then we test drove the car, and it was exactly what Matt had described. Serpentini has a wonderful children's play area, that I had not seen at any other dealership, which made keeping my 3year old daughter happy while we did the paperwork very easy. I was very happy with my experience at Serpentini and with Matt Matjunas. I would highly recommend him, and the dealership, to anyone looking to make buying a car a pleasant experience. I thank everyone at Serpentini for making sure I got the car I had wanted!

    Does recommend this dealer

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