Mazda of Wooster

3.3
(156 reviews)
Visit Mazda of Wooster
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (866) 427-4302 (866) 427-4302
Used (888) 721-3904 (888) 721-3904
Service (888) 828-9830 (888) 828-9830

Inventory

See all 122 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2020.
MAZDA OF WOOSTER WELCOMES YOU to join our Mazda family. Mazda of Wooster is a locally grown company located on Route 3 within a mile of Route 83 and just 10 minutes from Downtown Wooster. It?s our pleasure to support the community by participating in and sponsoring various events around town. We enjoy being a mainstay for this area. Mazda of Wooster?s employees have over 100 years of combined customer service experience. We have all come together to provide you the best car buying and servicing experiences possible with a touch of home and family.

Mazda of Wooster wants to cater to our clients preferences in shopping.

Service center

Phone number (888) 828-9830

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

View all 5 employees View less employees

Reviews

3.3
(156 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mazda of Wooster from DealerRater.

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1.0

Rude sales representative.

Rude sales representative. I was working with Erin and a male sales rep. Tried to sell me a piece of crap car and used a phoney picture of the car to advertise. No Thank you.

1.0

Rude sales representative.

Rude sales representative. I was working with Erin and a male sales rep. Tried to sell me a piece of crap car and used a phoney picture of the car to advertise. No Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

Erin, what can i say, did a wonderful job.

Erin, what can i say, did a wonderful job. (Tip of the hat to ryan for the assist) i drove a little over 4.5 hours to check out n purchase a vehicle on the hopes it would still be there. Lo n behold sure enough it was, erin n I took a quick little drive and ryan i believe gathered most of the paperwork. All went well, super smooth, quick, easy and painless. Appreciate the stories with the finiance gent and lady sitting in on the deal (sorry was tired and cant remember names) but good conversation definitely. Thank you to all who helped. Erin car did flawless on the ride back home. Appreciate you much Brian

5.0

Erin, what can i say, did a wonderful job.

Erin, what can i say, did a wonderful job. (Tip of the hat to ryan for the assist) i drove a little over 4.5 hours to check out n purchase a vehicle on the hopes it would still be there. Lo n behold sure enough it was, erin n I took a quick little drive and ryan i believe gathered most of the paperwork. All went well, super smooth, quick, easy and painless. Appreciate the stories with the finiance gent and lady sitting in on the deal (sorry was tired and cant remember names) but good conversation definitely. Thank you to all who helped. Erin car did flawless on the ride back home. Appreciate you much Brian

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
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1.0

Quite possibly the worst experience you could have at a

Quite possibly the worst experience you could have at a car dealership. Saleswoman Kennedy was kind and helpful answering all questions I had about the vehicle. I then went on a test drive and really enjoyed the car. The good experience ended as soon as the test drive was over. I was asking questions about the pricing of the car just to have owner of the dealership come out and yell at me — very unprofessional. When deciding I wanted to purchase the car despite the negativity, the finance manager tried to slip a warranty into the price without telling me while signing the final papers. Overall, shady tactics and scummy behavior. Do yourself a favor and never buy from here, even if local. Drive elsewhere.

1.0

Quite possibly the worst experience you could have at a

Quite possibly the worst experience you could have at a car dealership. Saleswoman Kennedy was kind and helpful answering all questions I had about the vehicle. I then went on a test drive and really enjoyed the car. The good experience ended as soon as the test drive was over. I was asking questions about the pricing of the car just to have owner of the dealership come out and yell at me — very unprofessional. When deciding I wanted to purchase the car despite the negativity, the finance manager tried to slip a warranty into the price without telling me while signing the final papers. Overall, shady tactics and scummy behavior. Do yourself a favor and never buy from here, even if local. Drive elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

My wife and I were pleased that our salesperson (Kennedy

My wife and I were pleased that our salesperson (Kennedy Kull) did not pressure us in our initial visit. She was very polite, knowledgeable, and understood that after our test drive (2020 MX-5 Miata) that we wanted time to make a decision. Once we decided to move forward, Kennedy made the transaction simple. She quickly handled all the paperwork including the financing. If we decide to purchase another Mazda in the future, we will make the one hour trip from Cleveland to Wooster to work with Kennedy again. Great person to work with.

5.0

My wife and I were pleased that our salesperson (Kennedy

My wife and I were pleased that our salesperson (Kennedy Kull) did not pressure us in our initial visit. She was very polite, knowledgeable, and understood that after our test drive (2020 MX-5 Miata) that we wanted time to make a decision. Once we decided to move forward, Kennedy made the transaction simple. She quickly handled all the paperwork including the financing. If we decide to purchase another Mazda in the future, we will make the one hour trip from Cleveland to Wooster to work with Kennedy again. Great person to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1.0

The sales team employs typical shady sales tactics that

The sales team employs typical shady sales tactics that are cliche and the stereotypical salesman you do NOT want to deal with. They lie and waste your time and give flimsy excuses for why they can’t negotiate prices or trade in values. They say one thing on the phone and another once you get there. Do not waste your time or give them your business.

1.0

The sales team employs typical shady sales tactics that

The sales team employs typical shady sales tactics that are cliche and the stereotypical salesman you do NOT want to deal with. They lie and waste your time and give flimsy excuses for why they can’t negotiate prices or trade in values. They say one thing on the phone and another once you get there. Do not waste your time or give them your business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

I was very impressed with the level of professionalism

I was very impressed with the level of professionalism that I encountered at Mazda of Wooster. From our sales person, Jordan to the management team. Jordan showed an impressive level of knowledge about the vehicle I purchased, and took pride in his work, which in today's world is hard to come by. I will refer friends and be back for my next Mazda.

5.0

I was very impressed with the level of professionalism

I was very impressed with the level of professionalism that I encountered at Mazda of Wooster. From our sales person, Jordan to the management team. Jordan showed an impressive level of knowledge about the vehicle I purchased, and took pride in his work, which in today's world is hard to come by. I will refer friends and be back for my next Mazda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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1.0

The worst service department in Ohio.

The worst service department in Ohio. After my brand new 2023 car has broken down 4 times I asked for a loner and Roger from service told me to “F@$! OFF!” He should be fired. He has had my 2023 Cx-9 multiple times for a battery issue and most recently scratched my new car. He is the most worthless and rudest human being I have ever met in the car business. I would like to speak to the owner David Li but he has refused to give me his information.

1.0

The worst service department in Ohio.

The worst service department in Ohio. After my brand new 2023 car has broken down 4 times I asked for a loner and Roger from service told me to “F@$! OFF!” He should be fired. He has had my 2023 Cx-9 multiple times for a battery issue and most recently scratched my new car. He is the most worthless and rudest human being I have ever met in the car business. I would like to speak to the owner David Li but he has refused to give me his information.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

My wife and I are very pleased with the professionalism

My wife and I are very pleased with the professionalism of ( Randy Potter and Mark Clark) the staff at Mazda of Wooster. This was the most pleasant car buying experience we have ever had. They let us tell them what we wanted and didn’t try and push us towards a model we didn’t want. Glad we stopped by. Thank you to whole team at Mazda of Wooster. Jim & Marcia.

5.0

My wife and I are very pleased with the professionalism

My wife and I are very pleased with the professionalism of ( Randy Potter and Mark Clark) the staff at Mazda of Wooster. This was the most pleasant car buying experience we have ever had. They let us tell them what we wanted and didn’t try and push us towards a model we didn’t want. Glad we stopped by. Thank you to whole team at Mazda of Wooster. Jim & Marcia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Joey Peak greeted us and went straight to work on our

Joey Peak greeted us and went straight to work on our behalf. He was honest and told us he was new at being a sales consultant. If he didn't know the answers to our questions, he didn't hesitate to go find out. He was very dedicated to working with us. We didn't feel any pressure and buying our new car was actually a great experience. The paperwork and finance went smoothly. We checked with our local bank for interest rates and Mazda of Wooster said they could match the same rate. It ended up the rate was even less than what our bank quoted. We had great friendly and honest service. I would highly recommended Mazda of Wooster.

5.0

Joey Peak greeted us and went straight to work on our

Joey Peak greeted us and went straight to work on our behalf. He was honest and told us he was new at being a sales consultant. If he didn't know the answers to our questions, he didn't hesitate to go find out. He was very dedicated to working with us. We didn't feel any pressure and buying our new car was actually a great experience. The paperwork and finance went smoothly. We checked with our local bank for interest rates and Mazda of Wooster said they could match the same rate. It ended up the rate was even less than what our bank quoted. We had great friendly and honest service. I would highly recommended Mazda of Wooster.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

I’ve now purchased two vehicles from Mazda of Wooster and

I’ve now purchased two vehicles from Mazda of Wooster and I will continue to, they are amazing!

5.0

I’ve now purchased two vehicles from Mazda of Wooster and

I’ve now purchased two vehicles from Mazda of Wooster and I will continue to, they are amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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