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I've worked in many departments from clean up, parts, finance, sales, and sales management. Currently I'm enjoying my role in sales. I love the products I sell and selling at Kempthorn Motors where it is easy, fun and friendly. I've been here for almost 20 years. I will help educate you on product information and help you make the best financial decision when picking out your next vehicle. I truly believe that the best educated customer is the happiest customer. My goal is always 100% total satisfaction. I look forward to serving you.","emailTxt":"bnovak@kempthorn.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/ac35161301e7.jpg","drDealerId":7687,"dealerEmpStartDtUtc":"849398400","industryStartDtUtc":"749433600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":393585,"personPtyId":31133684,"firstName":"Ian","lastName":"Franz","titleText":"Sales Manager-VW & Mazda","shortBioText":"I am married to Ruth Franz and have 3 awesome boys. Aidan is 12 Pearce is 5 and Gavin is 2.","emailTxt":"ifranz@kempthorn.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/c74c3fe17b85.jpg","drDealerId":7687,"dealerEmpStartDtUtc":"1112313600","industryStartDtUtc":"1014940800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":394870,"personPtyId":31135121,"firstName":"Grant","lastName":"Huston","titleText":"Sales","emailTxt":"g.huston@kempthorn.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/8aee07040719.jpg","drDealerId":7687,"dealerEmpStartDtUtc":"1464739200","industryStartDtUtc":"615254400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":398084,"personPtyId":31133323,"firstName":"Jim","lastName":"Kempthorn","titleText":"Manager","emailTxt":"jkempthorn@kempthorn.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7687,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":394869,"personPtyId":31134707,"firstName":"Denny","lastName":"Shankle","titleText":"Sales Consultant Pre-Owned","emailTxt":"dshankle@kempthorn.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/a589d4b7f007.jpg","drDealerId":7687,"dealerEmpStartDtUtc":"1170288000","industryStartDtUtc":"357523200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":393686,"personPtyId":36575569,"firstName":"Dana","lastName":"Parker","titleText":"Volvo Manager","emailTxt":"dparker@kempthorn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/3bf3625fdc46.jpg","drDealerId":7687,"industryStartDtUtc":"391737600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":394866,"personPtyId":31134714,"firstName":"Bob","lastName":"Malloy","titleText":"Mercedes-Benz Sales Manager","shortBioText":"I have been with Kempthorn Motors since 1989. Mercedes-Benz sales manager since June of 1994. I am happily married for over 28 years and I have one daughter.\r\nAvid Disney fan and youngest of 10 children.","emailTxt":"bmalloy@kempthorn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/79e62e309e2c.jpg","drDealerId":7687,"dealerEmpStartDtUtc":"602294400","industryStartDtUtc":"602294400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":394865,"personPtyId":31135127,"firstName":"Mitch","lastName":"Girard","titleText":"Sales Consultant","emailTxt":"m.girard@kempthorn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/88a41def032e.jpg","drDealerId":7687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":394871,"personPtyId":31134708,"firstName":"Aaron","lastName":"Gerber","titleText":"Service Manager","emailTxt":"agerber@kempthorn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/a40f9fc261f1.jpg","drDealerId":7687,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":394873,"firstName":"Diane","lastName":"Huff","titleText":"Body Shop Receptionist","emailTxt":"dhuff@kempthorn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/9549519ad7cd.jpg","drDealerId":7687,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":514728,"firstName":"Matt","lastName":"Burrell","titleText":"Service Manager-Mercedes Benz and Jaguar","emailTxt":"mburrell@kempthorn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7687,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":514705,"personPtyId":41406991,"firstName":"Emily","lastName":"Schneider","titleText":"Sales Consultant","shortBioText":"Hi, my name is Emily and I am still fairly new to car sales. I came from the Apple Store where I was a Mobile Technician. I have a 1.5 year old puppy named Lou. He is a King Charles Cavalier Spaniel-Newfoundland Mix. Our favorite thing to do is go to Puppy School because we get to stop for ice cream on the way home!","emailTxt":"e.schneider@kempthorn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7687,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1517443200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":514784,"personPtyId":41407606,"firstName":"Josh","lastName":"Hilderhoff","titleText":"Sales Consultant","emailTxt":"j.hilderhoff@kempthorn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":514714,"personPtyId":41407126,"firstName":"Steve","lastName":"Platko","titleText":"Mercedes and Jaguar Sales Manager","emailTxt":"s.platko@kempthorn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7687,"certifiedEmployee":false,"deptDscrp":"Management"}]
Rectangle 48
Sales 8:30 AM - 6:00 PM
Service 7:30 AM - 5:30 PM

Kempthorn Motors Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2000

Welcome to Kempthorn Motors in Canton,Ohio. We are Canton's exclusive dealer for Volkswagen, Mazda, Mercedes-Benz, Volvo

...

and Sprinter Vans. We are a one stop shop for all new and used sales, service, parts, and body shop center. Stop in today for a test drive and meet our friendly, knowledgeable team. No-hassle pricing to find you the right car at the right price. See why Kempthorn Motors is the Akron Canton areas premier used car and new car dealership.

"Exceptional Service and Price Since 1938"

Service

Tire Rotation

$19.99

Oil, Filter Change

$39.95 and up*

Wheel Balance

$25

New Tires

$79.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
230 lifetime reviews. Includes reviews of Kempthorn Motors from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 31, 2018

    We have leased 3 cars with Kempthorn and as always the servo was first class. Kempthorn has by far exceeded our expectations. We have never been in and... out of a dealership so quickly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review! Kempthorn Motors appreciates your business. Please contact us anytime with any questions or concerns. Have a great day an...d please drive safely!


    Worked with:
    Jay Murdock

    Sales

    (5.0) 25 reviews

  • 5.0 out of 5
    November 30, 2018

    Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he... was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the review! Kempthorn Motors appreciates your business. Thank you for taking the time to let us know how we are doing. Please... contact us anytime with any questions or concerns. Have a fantastic day and enjoy your new vehicle!


    Worked with:
    Brody Campbell

    Finance

    (5.0) 53 reviews

    Ian Franz

    Sales Manager-VW & Mazda

    (5.0) 29 reviews

  • March 26, 2017

    Dana, Denny, and Mitch, are simply the best people to have worked with when I bought my new Volvo S60!! The car is amazing and right when I walked in the... door I felt welcomed and not intimidated while I shopped for a new car. Their service is top notch, and any working woman who wants a new car should look into KEMPTHORN as their premier auto dealership. Great experience and will be going back for my next car , why did i wait so long to go there ?!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your reveiw. We are pleased to see that you had a wonderful experience. Let us know if you need anything further and Welcome to... the Kempthorn Family.

  • 5.0 out of 5
    November 6, 2018

    Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together... to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the review! Kempthorn Motors appreciates your business. Thank you for taking the time to let us know how we are doing. We are... honored that you chose our dealership! Enjoy your new vehicle! Have a wonderful day and please drive safely!


    Worked with:
    Jay Murdock

    Sales

    (5.0) 25 reviews

    Ruth Franz

    Sales

    (5.0) 56 reviews

    Brody Campbell

    Finance

    (5.0) 53 reviews

    Ian Franz

    Sales Manager-VW & Mazda

    (5.0) 29 reviews

  • 3.0 out of 5
    November 1, 2018

    I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot... seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good Morning Mr. Konowal, Kempthorn Motors is sorry to hear of your service experience. I will have our service manager, Aaron Gerber contact you AS...AP. We want to make this right. Thank you for letting us know about your experience. We value your business. Have a great day.


    Worked with:
    Bob Novak

    Sales Associate

    (5.0) 32 reviews

    Aaron Gerber

    Service Manager

    NOT RATED

    Diane Huff

    Body Shop Receptionist

    NOT RATED

    Matt Burrell

    Service Manager-Mercedes Benz and Jaguar

    NOT RATED

  • 5.0 out of 5
    October 31, 2018

    The whole process of leasing our fifth auto from Kempthorn was very competent. Each step in the process was thoroughly explained was virtually seamless.... I highly recommended Kempthorn Motors to anyone considering leasing or purchasing.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the review! Kempthorn Motors appreciates your continued business. Thank you so much for taking the time to let us know how we ...are doing. Please do not hesitate to contact us anytime for any questions or concerns. Enjoy your new car! Have a fantastic day and please drive safely!


    Worked with:
    Jay Murdock

    Sales

    (5.0) 25 reviews

    Ian Franz

    Sales Manager-VW & Mazda

    (5.0) 29 reviews

  • 5.0 out of 5
    October 29, 2018

    I wanted a specific model and color at the end of the model year. They went above and beyond to find exactly what i wanted and have it brought here.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the review! Kempthorn Motors appreciates your business. Thank you for taking the time to let us know how we are doing. Have a... great day and please drive safely!


    Worked with:
    Jay Murdock

    Sales

    (5.0) 25 reviews

    Ruth Franz

    Sales

    (5.0) 56 reviews

    Ian Franz

    Sales Manager-VW & Mazda

    (5.0) 29 reviews

  • 5.0 out of 5
    September 17, 2018

    Over the years, I have had a 1999 Jetta, and loved how it was a useful, fun-loving, little tank. It was a gift for my sons/family to get to help them enjoy... driving and have their first driving experiences each be through VW. It had character and was truly what was needed. For me, the purchase of my Beetle was worthwhile and the experience through Kempthorn was positive and family-like.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the review! Kempthorn Motors appreciates your business. Please contact us anytime with any questions or concerns. Have a grea...t day! Enjoy your vehicle and please drive safely!


    Worked with:
    Jay Murdock

    Sales

    (5.0) 25 reviews

    Brody Campbell

    Finance

    (5.0) 53 reviews

  • 5.0 out of 5
    September 6, 2018

    We have had top notch & personalized service with every purchase. We are able to take our time & find the exact model & packages to suit our... needs. We never felt pushed or rushed to take what was immediately available.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dana Parker

    Volvo Manager

    NOT RATED

  • 5.0 out of 5
    August 31, 2018

    I had a wonderful buying experience at Kempthorn auto. My sales associate Bob Novak was excellent! He was very patient with me and was able to get exactly... what I wanted in my new car! Once it arrived on the lot Bob spent several hours going through everything on the car and explaining all the technology! Bob made sure I was completely happy before I drove off in my new car and also offered his assistance at any time if I needed help with anything in the future. The financing was quick and easy ! Overall I would definitely recommend Kempthorn if looking for a new car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bob Novak

    Sales Associate

    (5.0) 32 reviews

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