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Reviews

Average Ratings

4.9
220 lifetime reviews. Includes reviews of Cain BMW from DealerRater.com
  • Excellent purchase experience.

    My husband and I recently purchased a used Mini from Cain BMW and were treated with courtesy and efficiency throughout the transaction. I had driv...

    Dealer Response

    Hello, Thank you for reviewing your experience with us. We are happy to hear you are enjoying your Mini, and we sincerely appreciate your busines...


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    My husband and I recently purchased a used Mini from Cain BMW and were treated with courtesy and efficiency throughout the transaction. I had driven the vehicle two days before and taken my husband to check it out before making a final decision. I emailed the salesman, John, to make the arrangements for this, and he not only had the car ready, he'd made sure that the few gravel pings I'd noticed earlier were touched up. He also made sure the car was immaculate inside and out. After my husband's test-drive and our decision to buy, we were delighted and amazed to discover we were able to take my new Mini home that night. Can't speak about repairs or how the car will work out -- we've only had it a week -- but I can definitely say we were pleased with how we were treated by both John and the sales manager. Thanks for making this transaction so smooth!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, Thank you for reviewing your experience with us. We are happy to hear you are enjoying your Mini, and we sincerely appreciate your business! Please let us know if there is anything in the future we can assist with.


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  • Excellent Experience
    April 3, 2017

    We worked with Paul Sauvain and he was really responsive and fantastic with our questions. We live in Cincinnati and searched high and low for a ...

    Cain BMW

    Thank you, Michelle! We sincerely appreciate your business and are happy to hear you're enjoying your BMW!


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    We worked with Paul Sauvain and he was really responsive and fantastic with our questions. We live in Cincinnati and searched high and low for a certified used BMW in our price range with low miles. Low and behold it was at Cain BMW in Canton. Paul chatted with me over the internet and then called me to follow up. He worked with BMW Finance and got us a great deal. We drove up on Saturday and Paul was there to greet us and make us feel at home. He had the car perfectly detailed and ready to go for our drive back. Working with Greg in Finance was easy and then Paul was there with BMW keychains and hats to make our purchase feel even more special. On Sunday - yes, Sunday, the day after we purchased the car, Paul reached back out to me to make sure we made it back to Cincinnati safely and that we were still happy with the car. Paul is excellent to work with and I highly recommend him as your BMW contact!

    Does recommend this dealer
    Cain BMW

    Thank you, Michelle! We sincerely appreciate your business and are happy to hear you're enjoying your BMW!


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  • 528i Purchase
    March 18, 2017

    John Romell at Cain BMW really knows his stuff. He is very trustworthy and an honest person. When I went in to take delivery of my 528i he notice...

    Cain BMW

    Thank you! We appreciate your business!


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    John Romell at Cain BMW really knows his stuff. He is very trustworthy and an honest person. When I went in to take delivery of my 528i he noticed the bumper had been scratched and right away he stated it was only right that Cain BMW would take care of it, and they did. A lot of other sales professionals would not have been so forthcoming. If you are planning on purchasing a BMW I would recommend to make an appointment with John and begin your BMW experience.

    Does recommend this dealer
    Cain BMW

    Thank you! We appreciate your business!


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  • Would do the drive again
    March 12, 2017

    I spent 9 months looking for my particular BMW 328 XI MSport. When I found what I was looking for it was 700 miles away at Cain BMW in Canton, OH....

    Cain BMW

    Thank you! We appreciate your business!


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    I spent 9 months looking for my particular BMW 328 XI MSport. When I found what I was looking for it was 700 miles away at Cain BMW in Canton, OH. I have never had such a pleasurable car buying experience. My salesperson was John R. and he made buying over the phone as easy as it could possibly be. there were no sales tactics and the price was more than fair. I drove from Central Massachusetts to Ohio and I would do the drive again to have a similar experience. Everyone I dealt with at Cain was professional, to the point and friendly. And i have to say, I have a beautiful car. Thank you to John R. and all the staff at Cain BMW.

    Does recommend this dealer
    Cain BMW

    Thank you! We appreciate your business!


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  • Great BMW experience
    March 11, 2017

    John Romell was very professional and made our first BMW purchase easy and pleasurable. I would certainly use him again and also will refer friend...

    Cain BMW

    Thank you for reviewing your experience with us! We appreciate your business!


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    John Romell was very professional and made our first BMW purchase easy and pleasurable. I would certainly use him again and also will refer friends and family.

    Does recommend this dealer
    Cain BMW

    Thank you for reviewing your experience with us! We appreciate your business!


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  • Great Car Buying Experience
    November 21, 2016

    I highly recommend Cain BMW in North Canton to car buyers in the Northeast Ohio area. Client rep Paul Sauvain and the staff at Cain made it extre...

    Cain BMW

    Thank you for the review, Mr. Johnson! We were happy to help! Please let us know if we can be of any further assistance in the future. We apprecia...


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    I highly recommend Cain BMW in North Canton to car buyers in the Northeast Ohio area. Client rep Paul Sauvain and the staff at Cain made it extremely easy to find and purchase our 2017 X1. We live closer to Cleveland, but Cain???s price and professionalism made the drive down I-77 to North Canton an easy decision. I wouldn???t take the time to write a review if I didn???t appreciate this car buying experience. I???m not sure why Cain???s price was appreciably less than the dealers in my area but it was. Perhaps Cain has a lower overhead than other dealers. But it wasn???t just the price. Trying to work with one BMW dealer near me was an irritating exercise. They wanted me to keep calling them for a ???better??? price. I thought that style of wheeling and dealing haggling had been confined to old jokes and bad 1970s movies. I didn???t expect that from a BMW dealership. This didn???t happen with Paul and Cain. I asked him for his best price ??? through email ??? and he gave it to me. No hassle. In fact, I conducted almost the entire process through email. It took some time because the car locator network had to find the car I was looking for. But the process was almost painless. With some effort, Paul found the car with the options I did want and gave me the two minor options I didn???t want at cost. Even with those, the car price came in far less than the other dealers. My one complaint is with BMW. Starting with the 2017 models, BMW has reduced the length and coverage of their maintenance plan included with the purchase. Therefore, the dealers are now trying to sell ???packages??? that include what used to be free. Cain???s business manager Greg Haines explained the plans without a hard sell and I might regret passing on some of that coverage but I was upset BMW no longer included much of that coverage. Perhaps the future car buyer will not miss what BMW used to include. Recommending a car dealership might be like recommending a car mechanic or a favorite restaurant. The food could change overnight if the chef leaves. But as far as my experience, I am glad to give Paul Sauvain and Cain a glowing review. They don???t pay lip service to internet car sales. They embrace them. If you are shopping for a BMW (I don???t know if their Toyota dealership operates with the same principles), do yourself a favor and give Cain a chance. I found them to be helpful, knowledgeable and honest. As I said, I had to be impressed to take time away from playing with all the technology gadgets on the X1 to write this. Oh, and the X1 drove to Lake Erie through the blustery winter wind like a dream. Thanks, folks.

    Does recommend this dealer
    Cain BMW

    Thank you for the review, Mr. Johnson! We were happy to help! Please let us know if we can be of any further assistance in the future. We appreciate your business!


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  • What a refreshing experience!
    November 16, 2016

    I worked with Eric Meyer when I was looking to purchase my next car. I can tell you he exceeded my expectations from start to finish! I would reco...

    Cain BMW

    Thank you so much for your review! We appreciate your business and are happy to hear you are enjoying your 528i! Please let us know if you have an...


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    I worked with Eric Meyer when I was looking to purchase my next car. I can tell you he exceeded my expectations from start to finish! I would recommend anyone looking to purchase to give him a call! He will give you fair and honest feedback and will work to give you the very best deal possible. I couldn't be happier with my BMW 528i and I couldn't be happier with how painless the process was!

    Does recommend this dealer
    Cain BMW

    Thank you so much for your review! We appreciate your business and are happy to hear you are enjoying your 528i! Please let us know if you have any questions or concerns in the future.


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  • Cain BMW experience
    October 4, 2016

    My name is Michael and I am from Pittsburgh Pa and was in the market for a bmw for my daughter. After spending many hours searching for the right ...

    Cain BMW

    Thank you for the review! We appreciate your business!


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    My name is Michael and I am from Pittsburgh Pa and was in the market for a bmw for my daughter. After spending many hours searching for the right car for her and speaking with many dealers in the Pittsburgh area I came across a car that fit my needs at Cain BMW. I called them and spoke with a gentleman by the name of Eric Meyer. He was by far one of the best salesman I have ever had the pleasure of speaking with. After speaking with him and coming to an agreement by phone I drove to Canton the next day to purchase the car. Eric met me there on his day off, and also preparing for a wedding and honeymoon just a few days later. He then turned me over to another outstanding member of the Cain team by the name of Paul Sauvain. What a great and helpful person! They were prepared for me and made my buying experience one of the best I have ever had. The car was in perfect shape and extremely clean. The dealership was also a very comfortable and clean environment, and their inventory was fabulous! Not only did Paul have me in and out of there super fast but he managed to find me a much much better lending rate than originally quoted. To go to the extremes he did to make my experience the best is not something I personally am used to and did not experience at my local Pittsburgh dealerships. Being out of state naturally was a concern I had but they made it effortless! I received my Pennsylvania license plate and registration in the mail within one month of my purchase. I didn't even have to go the my local DMV. The treatment I received was first class and top notch! They were extremely courteous, kind and genuinely caring. Even Bob Weaver in the parts department went above the call of duty to accomodate my needs! What an amazing team they have at Cain BMW. If I ever buy another BMW I will definitely make the trip to Cain BMW again and again. Thank you to everyone at Cain BMW.

    Does recommend this dealer
    Came in for service or repair
    Cain BMW

    Thank you for the review! We appreciate your business!


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  • mrtle742

    never been there just shopped on nternet good experience

    Dealer Response

    Thank you!


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    never been there just shopped on nternet good experience

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you!


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  • Makes the dreaded car buying process so simple
    August 27, 2016

    Paul Sauvain was such a pleasure to deal with. I have grown to loathe the car buying experience and all of the games that car dealerships play, th...

    Cain BMW

    Thank you for your feedback! We appreciate your business!


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    Paul Sauvain was such a pleasure to deal with. I have grown to loathe the car buying experience and all of the games that car dealerships play, the dishonesty of many, and the high pressure to not let you leave without purchasing a car. I didn't experience any of that in dealing with Paul. The dealership was clean. I didn't feel pressured. Paul was helpful and honest in answering my questions. I didn't feel misled and unlike most other dealerships, he offered me a fair value on my trade right off the bat. Other dealerships have low-balled me and then eventually get up to the price that the car is worth. He will be my first stop for future purchases because he makes it simple. I do not have the time or the interest for lengthy car buying experiences. Thank you Paul!

    Does recommend this dealer
    Cain BMW

    Thank you for your feedback! We appreciate your business!


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