Reviews

Average Ratings

4.8
226 lifetime reviews. Includes reviews of Cain BMW from DealerRater.com
  • Best. Hands Down

    Found the car I was looking at online , they sent me all the information I needed and spoke with me answering all my questions promptly. They kn...

    Dealer Response

    Thank you, Greg! We appreciate your business and hope you are enjoying your new ride!


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    Found the car I was looking at online , they sent me all the information I needed and spoke with me answering all my questions promptly. They knew I was coming from out of town and so they prepared everything , car was ready to drive, filled with gas and after close inspection of the vehicle, we did the deal. In and our quickly and very detailed with how the process would work. Followed up with me the next day to make sure everything was ok, and if I had any questions. That is customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Greg! We appreciate your business and hope you are enjoying your new ride!


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  • First Time BMW Buyer, Great Customer Experience
    November 10, 2017

    When I finally came across the exact X3 model I was looking for, locally even, I was excited to get the process completed. My initial call to Cai...

    Cain BMW

    Thank you, Mike! We appreciate your business!


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    When I finally came across the exact X3 model I was looking for, locally even, I was excited to get the process completed. My initial call to Cain I had the pleasure speaking with Paul, whom gave me the respect I was looking for in buying a car. We scheduled a time to test drive it later that day. Upon arrival, the X3 was out front ready to go. Paul was able to work with me and in a few days I was driving it home. What really stood out was that Paul said, "He wants me to be happy." Well, happy was getting the keys to my first (of many) BMW. John Romell also assisted in the sale and spent the perfect amount of time going over the car features while being quite knowledgable with everything and Eric Meyer were great too when signing the paperwork.

    Does recommend this dealer
    Cain BMW

    Thank you, Mike! We appreciate your business!


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  • GREAT EXPERIENCE!!!!!!
    October 27, 2017

    I drove from Madison Heights Michigan, to Cain Bmw to purchase my new baby! My 1999 Bmw M3! I???m beyond satisfied with my purchase! Thank you Joh...

    Cain BMW

    Thank you for the review! We are so thrilled we could make your dream come true! Thank you for your business, and please let us know if there is a...


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    I drove from Madison Heights Michigan, to Cain Bmw to purchase my new baby! My 1999 Bmw M3! I???m beyond satisfied with my purchase! Thank you John Romell and Eric Meyer!!! You made a dream of my mine since I was a boy come true!!! Thank you!

    Does recommend this dealer
    Cain BMW

    Thank you for the review! We are so thrilled we could make your dream come true! Thank you for your business, and please let us know if there is anything we can help with in the future.


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  • No Communication

    Wrote the dealership a week ago through cars.com. Never heard a response.

    Dealer Response

    Hi Andrew, We sincerely apologize for the inconvenience and lack of customer service for your inquiry. We did not receive your initial request du...


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    Wrote the dealership a week ago through cars.com. Never heard a response.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Andrew, We sincerely apologize for the inconvenience and lack of customer service for your inquiry. We did not receive your initial request due to a system glitch when you reached out. We appreciate your feedback, and the appropriate action was taken to ensure this will no longer be an issue. Thank you!


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  • Cross-Country Purchase Online
    August 16, 2017

    Truly some of the most genuinely friendly and honest people you will meet. John Romell and his entire staff made buying one of his cars ridiculous...

    Cain BMW

    Thank you so much for leaving us a review! We appreciate your business and hope you are enjoying your new car!


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    Truly some of the most genuinely friendly and honest people you will meet. John Romell and his entire staff made buying one of his cars ridiculously easy. While online, we saw the Hyundai he had taken in on a trade. the pictures were beautiful and comprehensive. We test drove the model here in New Jersey, then flew out to drive it home. Price was amazing, he had the car filled, detailed, and waiting - he even offered to stay after closing. Met us at the airport. First class service. Thank you for all of your help.

    Does recommend this dealer
    Cain BMW

    Thank you so much for leaving us a review! We appreciate your business and hope you are enjoying your new car!


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  • Professional, Personal and Satisfying!
    August 12, 2017

    This is the second BMW I have purchased from John Romell at Cain BMW. He is knowledgeable about his products and respected my time. He showed me ...

    Cain BMW

    Thank you, Tim! We appreciate your business!


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    This is the second BMW I have purchased from John Romell at Cain BMW. He is knowledgeable about his products and respected my time. He showed me the products I was interested in, answered my questions and concerns and facilitated my purchase. He spent time going over the features of the car at delivery, paired my cell phone and followed up after the purchase to see how I was doing. I would recommend John to my family and friends should they be in the market for a BMW.

    Does recommend this dealer
    Cain BMW

    Thank you, Tim! We appreciate your business!


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  • Excellent Experience
    April 3, 2017

    We worked with Paul Sauvain and he was really responsive and fantastic with our questions. We live in Cincinnati and searched high and low for a ...

    Cain BMW

    Thank you, Michelle! We sincerely appreciate your business and are happy to hear you're enjoying your BMW!


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    We worked with Paul Sauvain and he was really responsive and fantastic with our questions. We live in Cincinnati and searched high and low for a certified used BMW in our price range with low miles. Low and behold it was at Cain BMW in Canton. Paul chatted with me over the internet and then called me to follow up. He worked with BMW Finance and got us a great deal. We drove up on Saturday and Paul was there to greet us and make us feel at home. He had the car perfectly detailed and ready to go for our drive back. Working with Greg in Finance was easy and then Paul was there with BMW keychains and hats to make our purchase feel even more special. On Sunday - yes, Sunday, the day after we purchased the car, Paul reached back out to me to make sure we made it back to Cincinnati safely and that we were still happy with the car. Paul is excellent to work with and I highly recommend him as your BMW contact!

    Does recommend this dealer
    Cain BMW

    Thank you, Michelle! We sincerely appreciate your business and are happy to hear you're enjoying your BMW!


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  • 528i Purchase
    March 18, 2017

    John Romell at Cain BMW really knows his stuff. He is very trustworthy and an honest person. When I went in to take delivery of my 528i he notice...

    Cain BMW

    Thank you! We appreciate your business!


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    John Romell at Cain BMW really knows his stuff. He is very trustworthy and an honest person. When I went in to take delivery of my 528i he noticed the bumper had been scratched and right away he stated it was only right that Cain BMW would take care of it, and they did. A lot of other sales professionals would not have been so forthcoming. If you are planning on purchasing a BMW I would recommend to make an appointment with John and begin your BMW experience.

    Does recommend this dealer
    Cain BMW

    Thank you! We appreciate your business!


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  • Would do the drive again
    March 12, 2017

    I spent 9 months looking for my particular BMW 328 XI MSport. When I found what I was looking for it was 700 miles away at Cain BMW in Canton, OH....

    Cain BMW

    Thank you! We appreciate your business!


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    I spent 9 months looking for my particular BMW 328 XI MSport. When I found what I was looking for it was 700 miles away at Cain BMW in Canton, OH. I have never had such a pleasurable car buying experience. My salesperson was John R. and he made buying over the phone as easy as it could possibly be. there were no sales tactics and the price was more than fair. I drove from Central Massachusetts to Ohio and I would do the drive again to have a similar experience. Everyone I dealt with at Cain was professional, to the point and friendly. And i have to say, I have a beautiful car. Thank you to John R. and all the staff at Cain BMW.

    Does recommend this dealer
    Cain BMW

    Thank you! We appreciate your business!


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  • Great BMW experience
    March 11, 2017

    John Romell was very professional and made our first BMW purchase easy and pleasurable. I would certainly use him again and also will refer friend...

    Cain BMW

    Thank you for reviewing your experience with us! We appreciate your business!


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    John Romell was very professional and made our first BMW purchase easy and pleasurable. I would certainly use him again and also will refer friends and family.

    Does recommend this dealer
    Cain BMW

    Thank you for reviewing your experience with us! We appreciate your business!


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