Best car buying experience! Staff super helpful and friendly. We are so thankful we went with them!! Michael and Marcus patient in our decision makin
g and great to work with!
I could not have been more pleased with the customer service. Everyone went above and beyond. I LOVE my new Escape!!
Excellent experience, I would recommend a new or used vehicle purchase from AutoNation for your next transportation needs.
Was told on phone 2.5 hour job. Upon arrival told about 1.5 hours. Courteous upon arrival and shuttling me to home to await repairs. Hours went by -
no call. I called and it seems ONLY the person logging in my vehicle at the service desk knows anything about my car. Went on line and watched a video where a mechanic took 3 minutes to remove an LCM from a Crown Vic. After several calls and 6.5 hours later waiting to be picked up without transportation, was called and told car finished - issue was bad part received and had to go get another. WHY COULDN'T SOMEONE HAVE CALLED ME WITH AN UPDATE! My opinion: because I was not in the waiting room, car just sat - got to it when felt like it, then learned replacement part was bad. Knowing what the recall was and my appointment date/time, the part should have been there at my arrival. Within an hour, the bad part should have been removed and the new part installed or discover it was bad. In any event, you don't keep a customer waiting 6.5 hours and in the "dark". I taught business (including retail) at a university for almost 30 years. I informed my students that customer service is dying. If I were still teaching, this experience would be an example to my 90 student class. Shame - this experience could not have been better. "You never have a second chance to make a good first impression".
Andrew my salesman is the best!!! Recommended him!
always have wonderful experience,buying a car or getting one repaired
My problem today was with the service and sales department. I had an appointment today at 10 a.m. to get a quote for a spare key and to get the lock r
emoved on the spare tire since it was corroded. I would usually do that myself but i didnt know if there was a tampering system so I came here. My visit started by pulling into the service garage then i parked and sat for about 2 minutes with not a single person telling me what to do or where to go, so i got out of my truck and proceeded to stand in the lane for another 2 minutes with people walking past and not saying anything or looking at me until someone came out and tagged my truck in. Then he took me to Robert the advisor to write me up which went smoothly, but right in the middle of the write up he left me at the desk suddenly to go to the lane while i was talking to speak with another guest. I didnt mind but i thought it was very rude he just left without saying anything. When he got back to the desk he gave me my quote (very high priced hour labor of 125) and being a former advisor i knew this was just precautionary to quote high. Then i sat in the waiting area for about half an hour then decided to look at the new cars. After 10 minutes not a single salesman came to me and asked if i had questions about the cars (which i did) or even acknowledged me. They just stood by the front door talking to each other about tv shows. After approximately 45-50 minutes Robert came out to get me and said the truck was done. All he did was walked me to the cashier and set my repair order down and said, "have a good day". I wanted to know what all they did to remove it just because o was curious and then he told me, "we just drilled out the lock cylinder". This is the point where i got very upset, why am i paying a full hour (135 after tax) for someone to put a drillbit in a drill?? I understand that the technician needs payed and i was expecting half an hour or so for something this small. After he told me what they did he simply walked back into the lane not saying have a good day, thank you for your business, etc. Then even the cashier didnt ask how my day was or anything, just grabbed my repair order and took my card and gave me my receipt. Overall i would give this negative ratings if i could. The prices are extremely high, and customer service is absolutely terrible i have had better service at McDonald's
Thank you for the quick and good repair work on the car
I was pleased in the warranty consideration for the broken door handle.
Brandon Abdullah was great to work with and Scott the manager took great care of us as returning customers. He listened to us with what we wanted in
a new vehicle and what we wanted to spend and worked out a great deal for us!