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(213 reviews)

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Excellent service

Excellent service! The people are so nice and very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the Positive Review! We do our best to Provide great customer service.

Excellent Customer Service!

EXCELLENT customer service experience. Bought a vehicle, had a few issues with it. They were immediately taken care of by Mr. Elam from Used Cars, and John, salesman at the used car lot in Harrison. Couldn't have expected any better. So pleased with my vehicle and just love it. Will recommend them to others. Thanks so much for your kindness and taking such good care of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wow! Super HELPFUL! Made our vacation easy!

Ray Perin and his manager at the Hirlinger Chevrolet used car dealership helped my family the night before leaving for vacation. We were in a pinch and needed to luggage rack rails for 2010 Chevy traverse. I stopped in and offered to purchase the rails of a vehicle if there was one with them. They were very kind and let us borrow them to help make our trip possible. You don't see a lot of customer service like this now a days - you could tell they wanted to help and they did!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Air Bag Light On

Nothing but bad experiences through this dealership. First they couldn't find an extended warranty we purchased, then SHOCKER the issue wasn't covered. Not to mention the service staff was less than helpful. We decided to give them a second chance due to convience, but that was a mistake. All we got was headches, hassles and shelling out unnecessary money and a car still not fixed. Do yourself a favor and move on to the next dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Superior!

Gary helped us in every way . He made sure we got exactly what we wanted. He was not high pressure at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

Gary went out and found what we asked for. He also stayed late and postponed some personal plans to make sure we could pick up our car when we wanted to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2016 Traverse

Gary Trabel was friendly, knowledgeable and made the process of buying a car quick and easy. He went above and beyond with his assistance setting up the technology on my car included in our training on the car's features. I also appreciated his follow-up phone call after we bought the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly and Fair

Gary helped us with the purchase of our 2014 Suburban. He was very willing to answer any questions that we had and made understanding all of loaded technology simple. Thanks so much, Gary. We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellence

The best shopping and buying experience Very helpful, friendly and professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New purchase

First purchase from Hirlinger and was completely satisfied. We will be back for future vehicles because of great experience and professional staff.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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