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Reviews

Average Ratings

4.8
149 lifetime reviews. Includes reviews from DealerRater.com
  • Warranty Work

    I took my car in for repair last Monday and Jeffery Wright, the service writer, was the individual who took care of me. I waited for the work to ...


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    I took my car in for repair last Monday and Jeffery Wright, the service writer, was the individual who took care of me. I waited for the work to be performed, however, when Jeff came into the waiting area and sat down I just knew it was bad news. He reassured me and told me that a part had to be ordered and he was looking at Friday at the latest for my car to be completed. He then offered me a loaner car and I was quickly on my way. Friday morning Jeff called to let me know that the part hadn't arrived and he had checked on the status and that it had been "shipped". He informed me if the part would arrive that day he would have to call the installer and schedule a time for them to come out and install it, so he said that it would probably be Monday when my car would be ready. I appreciated the call so that I didn't have to wait around all day for my car. But I do have to say that my car was ready late Friday and I picked it up on Saturday! I really appreciate how Jeff kept me informed about my car and also when the part did arrive, the installer was called and installed it the same day - now that's what I call great service! I live in Dayton and purchased my car from Bill Delord four years ago and have always taken my car to them for service. I could easily take my car to any Cadillac dealer in Dayton for service but I choose this dealer because of the fast, friendly and courteous service they deliver. Keep up the good work!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great price on a clean car.
    June 24, 2017

    We found a nice, clean, used car for our daughter at a fair price. We were treated with courtesy and respect at all times by our salesman Ron Morr...

    Bill DeLord Cadillac

    Thank you very much Mr. Hunter! It was a pleasure meeting you and I am so happy that we could meet all your expectations! If you have any questi...


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    We found a nice, clean, used car for our daughter at a fair price. We were treated with courtesy and respect at all times by our salesman Ron Morris. He explained all of the benefits that came with our purchase in detail. He returned all phone calls very quickly and I would recommend this dealership and Ron to anyone.

    Does recommend this dealer
    Bill DeLord Cadillac

    Thank you very much Mr. Hunter! It was a pleasure meeting you and I am so happy that we could meet all your expectations! If you have any questions please don't hesitate to give me a call! Thank you! Ron M. Sales Consultant


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  • 2017 Buick Enclave successful
    June 13, 2017

    Wonderful dealership, drove over 2 hours to the dealership to look at a car listed on car gurus.com. Found the perfect fit for our family. Ron M...

    Bill DeLord Buick GMC

    Thanks for he kind words about your experience. Our motto is " Definitely Worth the Drive". It is great to see that we have made good on our prom...

    Bill DeLord Buick GMC

    Hi Bruce, Thank you so much for the kind words! I'm glad we made the trip worth your while! Please feel free to contact me anytime! Ron M. Sal...


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    Wonderful dealership, drove over 2 hours to the dealership to look at a car listed on car gurus.com. Found the perfect fit for our family. Ron Morris did an excellent job assisting us during the sales process and introduced us to Bill DeLord. Would I drive 2 hours again to purchase a car??? Yes, it was a great experience

    Does recommend this dealer
    Bill DeLord Buick GMC

    Thanks for he kind words about your experience. Our motto is " Definitely Worth the Drive". It is great to see that we have made good on our promise. Please contact Ron or myself if there is anything you need. Bill DeLord

    Bill DeLord Buick GMC

    Hi Bruce, Thank you so much for the kind words! I'm glad we made the trip worth your while! Please feel free to contact me anytime! Ron M. Sales Consultant


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  • The Rick J. experience
    May 27, 2017

    I have bought many cars in my life. The Bill Delord experience has been the best I've ever experienced. When you walk into the showroom you can fe...

    Bill DeLord Cadillac

    Thank you so much Rick! We are so glad that you received such excellent service from our dealership! We are happy to help you in the future with...


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    I have bought many cars in my life. The Bill Delord experience has been the best I've ever experienced. When you walk into the showroom you can feel the customer service attitude & culture and this only improved throughout the visit. There are a lot of businesses / companies that talk customer service but don't practice what they preach. We were treated as old friends / family from the time we stepped out of our car. I cannot say enough about our salesman Ron Morris, we drove several different cars, he answered all our questions and spent a lot of time educating us on all the options offered. At no time did Ron ever get impatient or aggravated with all our questions and we wore him down pretty good !. At our age understanding all the new electronics can be confusing. Ron went above and beyond to say he would even come to our house if we had problems programming the garage door opener ! No one does that anymore ! They have now earned a customer for life. I would refer them to all I know.

    Does recommend this dealer
    Bill DeLord Cadillac

    Thank you so much Rick! We are so glad that you received such excellent service from our dealership! We are happy to help you in the future with any of your vehicle needs! Please keep in touch and don't hesitate to give us a call. Again, thank you very much! Bill DeLord


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  • Buying my 2017 Buick Enclave CXL at Bill DeLord Buick GMC
    May 17, 2017

    I had the pleasure of working with Redi Shehu to purchase my new Enclave. Absolutely everything was ready and spotless when I arrived. The trans...

    Bill DeLord Buick GMC

    Thank you for the great feedback on you experience with Redi. He really works hard to make his customers completely satisfied. Call us anytime f...

    Bill DeLord Buick GMC

    Thank you so much! It was a pleasure meeting with you! Please keep in touch and if you have any questions please give me a call any time! Redi ...


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    I had the pleasure of working with Redi Shehu to purchase my new Enclave. Absolutely everything was ready and spotless when I arrived. The transaction was seamless. I would certainly buy another vehicle from him. He's the best I've ever worked with making a car purchase.

    Does recommend this dealer
    Bill DeLord Buick GMC

    Thank you for the great feedback on you experience with Redi. He really works hard to make his customers completely satisfied. Call us anytime for assistance in satisfying any of your automotive needs. Bill DeLord

    Bill DeLord Buick GMC

    Thank you so much! It was a pleasure meeting with you! Please keep in touch and if you have any questions please give me a call any time! Redi S. Sales Consultant


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  • Great car, great deal, great salesman
    May 4, 2017

    They had the car that we wanted for a good price. The salesman (Redi) was very helpful and we got the deal done in ~ 2 hours (test drive, trade-in...

    Bill DeLord Buick GMC

    I am very happy that you are happy! Redi prides himself on making the purchase experience as pleasant as possible. We appreciate your business. ...


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    They had the car that we wanted for a good price. The salesman (Redi) was very helpful and we got the deal done in ~ 2 hours (test drive, trade-in evaluation, negotiation, and financing). Everyone at the dealership was very nice and very helpful. One of the easiest car buying experience of my life.

    Does recommend this dealer
    Bill DeLord Buick GMC

    I am very happy that you are happy! Redi prides himself on making the purchase experience as pleasant as possible. We appreciate your business. Bill DeLord


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  • Purchased my dream Convertible

    Purchased my dream convertible at Bill DeLord Buick and had an awesome experience. All staff from our sales representative to the finance folks w...

    Dealer Response

    Thank you so much, JillRM. The pleasure is all ours and I am so pleased we were able to help you get your dream convertible! If there is anythin...


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    Purchased my dream convertible at Bill DeLord Buick and had an awesome experience. All staff from our sales representative to the finance folks were friendly and respectful through the whole process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much, JillRM. The pleasure is all ours and I am so pleased we were able to help you get your dream convertible! If there is anything else that we can do to help please don't hesitate to call. Please keep in touch. Bill DeLord


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  • Redi Shehu
    April 16, 2017

    Just bought a new 2016 Buick Enclave from Redi. He was so patient with me and made the whole car shopping experience a breeze! He knew all the end...

    Bill DeLord Buick GMC

    I am glad you had the opportunity to work with Redi for your purchase. Thank you for allowing us to earn your business. Bill DeLord


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    Just bought a new 2016 Buick Enclave from Redi. He was so patient with me and made the whole car shopping experience a breeze! He knew all the ends and outs of the car and he went out of his way to me me feel like a prioirty customer.

    Does recommend this dealer
    Bill DeLord Buick GMC

    I am glad you had the opportunity to work with Redi for your purchase. Thank you for allowing us to earn your business. Bill DeLord


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  • Redi was fantastic to work with.
    April 14, 2017

    Tonight I purchased a 2014 GMC Sierra 1500 from Redi. He was able to work with me on a great deal for the truck. Redi had all of the paperwork set...

    Bill DeLord Buick GMC

    We are very appreciative of your kind words about Redi and your buying experience. Thank you for allowing us to serve you. Bill DeLord


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    Tonight I purchased a 2014 GMC Sierra 1500 from Redi. He was able to work with me on a great deal for the truck. Redi had all of the paperwork set up in advance so that when I came to pick up the truck we were in and out quickly. He also took the time to go through setting up all of the technology for me. Overall great experience with Redi and I will go to him first for my next vehicle.

    Does recommend this dealer
    Bill DeLord Buick GMC

    We are very appreciative of your kind words about Redi and your buying experience. Thank you for allowing us to serve you. Bill DeLord


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  • Redi Shehu - Great salesman

    Redi Shehu made my purchase experience stress-free. He was very respectful and I would refer anyone to him and the dealership. I look forward t...

    Dealer Response

    Thank you very much Chandra! I am so pleased that your experience was great! Please keep in touch and enjoy your Acadia! Bill DeLord


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    Redi Shehu made my purchase experience stress-free. He was very respectful and I would refer anyone to him and the dealership. I look forward to future dealings. Thanks you and your staff!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much Chandra! I am so pleased that your experience was great! Please keep in touch and enjoy your Acadia! Bill DeLord


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