|Sales||9:00 AM - 5:00 PM|
|Service||8:00 AM - 2:00 PM|
|Mon||9:00 AM - 8:00 PM|
|Tue||9:00 AM - 8:00 PM|
|Wed||9:00 AM - 8:00 PM|
|Thu||9:00 AM - 8:00 PM|
|Fri||9:00 AM - 6:00 PM|
|Sat||9:00 AM - 5:00 PM|
|Mon||7:00 AM - 6:00 PM|
|Tue||7:00 AM - 6:00 PM|
|Wed||7:00 AM - 6:00 PM|
|Thu||7:00 AM - 6:00 PM|
|Fri||7:00 AM - 6:00 PM|
|Sat||8:00 AM - 2:00 PM|
Purchased my dream convertible at Bill DeLord Buick and had an awesome experience. All staff from our sales representative to the finance folks were
friendly and respectful through the whole process.
Thank you so much, JillRM. The pleasure is all ours and I am so pleased we were able to help you get your dream convertible! If there is anything el
se that we can do to help please don't hesitate to call. Please keep in touch. Bill DeLord
This salesman and dealership were a terrific experience in buying a car. We never felt pressured and Tim Long was very agreeable and likeable. I wo
uld recommend the dealership to anybody.
Thank you very much Betty! It was a pleasure meeting you and working with you! Please feel free to call me anytime or visit! Thank you again! Tim
L. Sales Consultant
Ron Morrison was very knowledgeable and helpful with explaining the features of the 2017 Enclave I purchased. He made the 30 min trip worthwhile. Wi
ll come back again and recommend others to check the dealership out.
Thank you very much Rhonda! It was a pleasure meeting with you and helping you! Please feel free to give me a call anytime if you have any other que
stions! Thank you again! Ron M. Sales Consultant
14 lifetime reviews of the Service Department. Includes reviews of Bill DeLord Cadillac Buick GMC from DealerRater.com
I was referred to bill delord from another repair shop because they deemed my repair to be covered under warranty. Info they stated bill delord pointe
d out to them. Called to make an appointment and was able to get in pretty fast with a loaner car that was comparable to the size car i owned. I was worried about the whole thing since the covered under warranty info came from another shop. I called the day before just to make sure my appointment and loaner car was all set to go. The process of dropping off my car and picking up the loaner was very fast. I dropped off at the end of the day for the next morning. I was called about 900am the next morning from service stating my repair was covered under warranty and all set to go. Shot out to integrity automotive in middletown for being right! They are great as well. I was able to pick up my car even after service was closed and that was a breeze. My mom previously purchased a car from bill delord several years ago and she was happy with the service then and im happy with the service now. I told my mom about my experience and she actually went there for an oil change a few days later. The location isnt really that close but not too far. I live in west chester and my mom lives in middletown. We both pass other places we could go to service our cars be would drive the extra miles for good service. Hopefully it stays that way.
It is always great to hear when a customers expectations are exceeded. We always want your to feel that we are your " go-to " dealership even if you h
ave service done somewhere else. We are always happy to help with any warranty situation. Thanks for the positive review. Bill DeLord
Would definitely not bring your vehicle here for service. After being on countless phone calls with GM corporate for a measly $134 known service reca
ll #12138 on a transmission dipstick tube failure this dealership would not honor the recall because apparently someone had already 'claimed' the warranty. GM corporate even admitted I had never received a recall notice according to their records. If the work was actually completed (never was as I am original owner) the dealership was supposed to install a foam tube in addition to replacing the dipstick to correct the vibration issue that causes the failure. Interestingly enough no foam on the broken dipstick. That should make it pretty clear recall work had never been completed. Besides a known design flaw...should be appropriately handled appropriately. As a former GM engineer and nothing but loyal GM customer for past 18 yrs its a real shame to lose loyalty for a lousy $134.
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