Bill DeLord Cadillac Buick GMC

(4.8) 167 reviews

Currently in stock!

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Today's Hours

Sales 9:00 AM - 5:00 PM
Service 8:00 AM - 2:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 2:00 PM
Sun Closed

Reviews

4.8
167 lifetime reviews. Includes reviews from DealerRater.com
  • Purchased my dream Convertible

    Purchased my dream convertible at Bill DeLord Buick and had an awesome experience. All staff from our sales representative to the finance folks were

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    friendly and respectful through the whole process.

    Customer Service
    Not Applicable
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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much, JillRM. The pleasure is all ours and I am so pleased we were able to help you get your dream convertible! If there is anything el

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    se that we can do to help please don't hesitate to call. Please keep in touch. Bill DeLord


  • Salesman Tim Long

    This salesman and dealership were a terrific experience in buying a car. We never felt pressured and Tim Long was very agreeable and likeable. I wo

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    uld recommend the dealership to anybody.

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    Does recommend this dealer
    Bill DeLord Cadillac Buick GMC

    Thank you very much Betty! It was a pleasure meeting you and working with you! Please feel free to call me anytime or visit! Thank you again! Tim

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    L. Sales Consultant


  • Great experience

    Ron Morrison was very knowledgeable and helpful with explaining the features of the 2017 Enclave I purchased. He made the 30 min trip worthwhile. Wi

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    ll come back again and recommend others to check the dealership out.

    Customer Service
    Quality of Repair
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    Overall Experience
    Does recommend this dealer
    Bill DeLord Cadillac Buick GMC

    Thank you very much Rhonda! It was a pleasure meeting with you and helping you! Please feel free to give me a call anytime if you have any other que

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    stions! Thank you again! Ron M. Sales Consultant


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Service & Repair

Service Reviews

4.8

14 lifetime reviews of the Service Department.
Includes reviews of Bill DeLord Cadillac Buick GMC from DealerRater.com

  • Everything went according to plan and staff was helpful

    I was referred to bill delord from another repair shop because they deemed my repair to be covered under warranty. Info they stated bill delord pointe

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    d out to them. Called to make an appointment and was able to get in pretty fast with a loaner car that was comparable to the size car i owned. I was worried about the whole thing since the covered under warranty info came from another shop. I called the day before just to make sure my appointment and loaner car was all set to go. The process of dropping off my car and picking up the loaner was very fast. I dropped off at the end of the day for the next morning. I was called about 900am the next morning from service stating my repair was covered under warranty and all set to go. Shot out to integrity automotive in middletown for being right! They are great as well. I was able to pick up my car even after service was closed and that was a breeze. My mom previously purchased a car from bill delord several years ago and she was happy with the service then and im happy with the service now. I told my mom about my experience and she actually went there for an oil change a few days later. The location isnt really that close but not too far. I live in west chester and my mom lives in middletown. We both pass other places we could go to service our cars be would drive the extra miles for good service. Hopefully it stays that way.

    Customer Service
    Quality of Repair
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    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Bill DeLord Cadillac Buick GMC

    It is always great to hear when a customers expectations are exceeded. We always want your to feel that we are your " go-to " dealership even if you h

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    ave service done somewhere else. We are always happy to help with any warranty situation. Thanks for the positive review. Bill DeLord


  • Not a satisfied customer

    Would definitely not bring your vehicle here for service. After being on countless phone calls with GM corporate for a measly $134 known service reca

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    ll #12138 on a transmission dipstick tube failure this dealership would not honor the recall because apparently someone had already 'claimed' the warranty. GM corporate even admitted I had never received a recall notice according to their records. If the work was actually completed (never was as I am original owner) the dealership was supposed to install a foam tube in addition to replacing the dipstick to correct the vibration issue that causes the failure. Interestingly enough no foam on the broken dipstick. That should make it pretty clear recall work had never been completed. Besides a known design flaw...should be appropriately handled appropriately. As a former GM engineer and nothing but loyal GM customer for past 18 yrs its a real shame to lose loyalty for a lousy $134.

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    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

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Service Pricing

    Tire Rotation

    $17.95

    Wheel Balance

    $29.95

    Oil, Filter Change

    $31.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership


Choosing a dealership to buy your new car from isn?t just about finding the vehicle you?re looking for?it?s about finding a team you can trust. Here at Bill DeLord Buick GMC Cadillac, we?ve built our dealership from the ground up over the course of the past 25 years, making it our business to do right by each and every customer. Whether you?re in the market for a new, used, or certified pre-owned vehicle, we invite you to stop into our dealership today to get a closer look at our inventory and experience the way we do business person to person.

Serving Cincinnati, Dayton, Middletown, Springboro, and Mason, Bill DeLord Buick GMC Cadillac maintains a serious commitment to being an active member of the communities work for. As a family owned and operated business, we understand the people who come into our dealership looking for a dependable and high-quality mode of transportation at a fair market price. That?s why we?ve trained our educated sales team to provide helpful advice, friendly service, and accessible auto financing to help you get the vehicle you want without any hassles.

As the #1 volume Cadillac dealer in Warren County, Bill DeLord Buick GMC Cadillac is bound to have the vehicle you?re looking for. Find out why we come so highly recommended by taking a drive to see us at 917 Columbus Ave in Lebanon, OH.

"First Care, then cars"
Bill DeLord Cadillac Buick GMC
917 Columbus Ave Lebanon, OH 45036
New (888) 321-1651
Used (888) 357-4498
Service (866) 396-4857
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