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Logan was great explained all features and details of car .was great at helping us set up apps and settings on the car I can'image there was anything... more he could have done for us. Answered all questions He was pleasant and energetic . I left feeling like I got a fair deal and could not have gotten a better price else where. And he did not pressure us into anything we didn't want
Purchased a used car and was insured that the car had underwent a complete inspection, but in less then 6 hours I am having to had the front struts replaced.... Contacted dealership and was ask to bring the car back in. After I arrived I was informed that they were not going to repair it and I wasted my time and gas driving there. If they were the last car dealership I would go back to riding a horse. BUYER BEWARE!!!!!!!
Everybody was great Very friendly and helpful through the buying process. Tim Long was our salesman and was really wonderful with helping my son and me... get a surprise gift for my wife
Purchased my dream convertible at Bill DeLord Buick and had an awesome experience. All staff from our sales representative to the finance folks were friendly... and respectful through the whole process.
Thank you so much, JillRM. The pleasure is all ours and I am so pleased we were able to help you get your dream convertible! If there is anything el...se that we can do to help please don't hesitate to call. Please keep in touch. Bill DeLord
Redi Shehu made my purchase experience stress-free. He was very respectful and I would refer anyone to him and the dealership. I look forward to future... dealings. Thanks you and your staff!!
Thank you very much Chandra! I am so pleased that your experience was great! Please keep in touch and enjoy your Acadia! Bill DeLord
I took my car in for repair last Monday and Jeffery Wright, the service writer, was the individual who took care of me. I waited for the work to be performed,... however, when Jeff came into the waiting area and sat down I just knew it was bad news. He reassured me and told me that a part had to be ordered and he was looking at Friday at the latest for my car to be completed. He then offered me a loaner car and I was quickly on my way. Friday morning Jeff called to let me know that the part hadn't arrived and he had checked on the status and that it had been "shipped". He informed me if the part would arrive that day he would have to call the installer and schedule a time for them to come out and install it, so he said that it would probably be Monday when my car would be ready. I appreciated the call so that I didn't have to wait around all day for my car. But I do have to say that my car was ready late Friday and I picked it up on Saturday! I really appreciate how Jeff kept me informed about my car and also when the part did arrive, the installer was called and installed it the same day - now that's what I call great service! I live in Dayton and purchased my car from Bill Delord four years ago and have always taken my car to them for service. I could easily take my car to any Cadillac dealer in Dayton for service but I choose this dealer because of the fast, friendly and courteous service they deliver. Keep up the good work!
When I purchased my new Cadillac CTS-4 I ordered under body and noise cancelling protective coating service. I took the car in this morning. Jeffery Wright... the service writer greeted me promptly and courteously. He took care of the paper work very quickly and paid considerable attention to the importance of my schedule. The service was completed very professionally and in the time promised. As I was checking out to leave Service Manager Dale Boreing came out introduced himself to me and told if there is ever anything he can do to make my experience any better just let him know. This provided me the confidence that my needs will be handled. I realize I have options for my service alternatives but based on my experience I will go out of my way to go back to Bill DeLord Autocenter for my further needs. Thank you team you did a great job and I truly appreciate it. Keep up the good work, Keith
This is our second vehicle purchase with Bill Delord Cadillac. Tim Long our sales executive was extremely helpful in helping me to choose the right vehicle... for my wife and me. My original thought was either and SRX or an XT5 but after working with the 2 of us helped us settle in on a CTS-4. The rest of the team starting at Bill Delord to General Manager Jerry Perrow worked to put together a very compelling deal and made us feel like we were the most important customer they have. Frank Lambert helped us get the best price possible for our trade-in. As with my previous experience with this group of professionals Steve Butsch got us the best financing available and made the financing and deal closure super simple. Our hats are off to this outstanding group. I look forward to doing business with them again in the future. Thank you, Keith and Sally Drummond
Great experience, no pressure, salesman took the time to make sure we were comfortable with our decision. I will definitely return for my next car purchase!... I began this adventure 1 1/2 yrs ago and Ron Morris has kept in touch without being pushy letting me know if something came in I would be interested in. Thank you so much for your dedication and more so for your patience!
Bought a used jeep, was treated very well,drove 8 hrs round trip but I am very satisfied, salesman was excellent