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Reviews

Average Ratings

4.8
256 lifetime reviews. Includes reviews of Kings Volkswagen from DealerRater.com
  • Great experience everytime!

    I have been using this VW dealership for years. I have been impressed with each visit I have made to have my Jetta serviced. This, along with the ...


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    I have been using this VW dealership for years. I have been impressed with each visit I have made to have my Jetta serviced. This, along with the quality of the vehicle, is why I purchased another VW at this specific dealership. I have been dealing with Scott Johnson (service rep) for 11 years and hope I never have to deal with anyone else. My Jetta, which I still have, has 245000 miles on it. Scott was EXTREMELY helpful every 5K miles when I got it serviced. He made me feel like part of the VW family. I am looking forward to enjoying my new Passat.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • sales and finance
    June 24, 2017

    Of all the dealerships I experineced this tops them all in sales ,finance and service you feel comfortable not pressured many thanks from l...


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    Of all the dealerships I experineced this tops them all in sales ,finance and service you feel comfortable not pressured many thanks from last visit Ian Evans and Andrea Lloyd

    Does recommend this dealer

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  • Great experience
    June 21, 2017

    I walked in know what I wanted. I didn't have to bargain much for a price that we were happy with. Thanks Kings VW for making my buying experience...


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    I walked in know what I wanted. I didn't have to bargain much for a price that we were happy with. Thanks Kings VW for making my buying experience excellent and exceptional.

    Does recommend this dealer

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  • Routine Maintenance
    June 20, 2017

    Never like showing up without an appointment even for the routine checks/oil changes but at Kings, there is prompt and courteous reception and qui...


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    Never like showing up without an appointment even for the routine checks/oil changes but at Kings, there is prompt and courteous reception and quick turn around. Well done.

    Does recommend this dealer
    Came in for service or repair

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  • Tire rotation
    June 20, 2017

    Very fast and easy. Everyone helpful and friendly. Accessed my vehicle and loved the way my fluids were topped off and car washed. Have all my se...


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    Very fast and easy. Everyone helpful and friendly. Accessed my vehicle and loved the way my fluids were topped off and car washed. Have all my serices done at dealership.

    Does recommend this dealer
    Came in for service or repair

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  • Brake issue resolved
    June 18, 2017

    I've been battling a "squeaky" brake issue that had been previously diagnosed from other service centers as brake dust and said my brakes were fin...


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    I've been battling a "squeaky" brake issue that had been previously diagnosed from other service centers as brake dust and said my brakes were fine. I was skeptical given this issue started with ~40M miles. Kings VW service folks diagnosed the issue, which was not brake dust, but tiny imperfections in the front right rotor that was causing the squeaky brakes. They replaced the pads and rotors and now the squeaky brakes are gone thanks to Wayne and team.

    Does recommend this dealer
    Came in for service or repair

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  • Friendly and helpful
    June 16, 2017

    Excellent customer service. All my questions were thoroughly answered. Friendly and professional. Willing to go the extra mile. My whole family is...


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    Excellent customer service. All my questions were thoroughly answered. Friendly and professional. Willing to go the extra mile. My whole family is a VW family and we love coming to Kings VW.

    Does recommend this dealer

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  • Always extremely pleased with service at Kings Volkswagen!
    June 15, 2017

    I called to see if Scott or Wayne could work me in yesterday because I thought I had a nail in one of my tires and they immediately returned my ca...


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    I called to see if Scott or Wayne could work me in yesterday because I thought I had a nail in one of my tires and they immediately returned my call and worked me in so I could make my trip to Akron for my grandson's birthday.

    Does recommend this dealer
    Came in for service or repair

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  • Great Dealership!
    June 15, 2017

    Great staff willing to work hard to accomplish my personal goals. I had my eye on a particular Golf R and they were able to work quickly to accomm...


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    Great staff willing to work hard to accomplish my personal goals. I had my eye on a particular Golf R and they were able to work quickly to accommodate my needs, reach my finacing goals, and get me in/out in short order. I am a buyer, not a shopper, so I did not need sales support on models or features. I had the vehicle in mind (down to the Golf R already on their books). Having said that, Justin on the sales floor was extremely sharp and helpful ushering me through the process. He was a wonderful resource and I would recommend him highly.

    Does recommend this dealer

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  • Recall for ABS system
    June 12, 2017

    Great service and customer service. I was given an awesome loaner car while they replaced the faulty system. I was called several times during the...


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    Great service and customer service. I was given an awesome loaner car while they replaced the faulty system. I was called several times during the two days my car was at the shop to keep me updated.

    Does recommend this dealer
    Came in for service or repair

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