Reviews

Average Ratings

4.0
405 lifetime reviews. Includes reviews of Mike Castrucci Ford from DealerRater.com
  • Best Purchase experience in years no high pressure

    My sales represetative Jesse Kaylor was polite profesional and no high pressure. When I explained to him our limitations on what we could afford h...


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    My sales represetative Jesse Kaylor was polite profesional and no high pressure. When I explained to him our limitations on what we could afford he went to work and got us the vehicle and the financing in very short time. The Finance Manager Josh Holston was aslo very polite and professional as well. This was the best experince purchasing a vehicle in long time!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Service with so many smiles!
    October 3, 2017

    I had an appointment to drop my Lincoln off for service this morning at 8:45. I arrived 15 minutes early and was pulling out of the parking lot in...


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    I had an appointment to drop my Lincoln off for service this morning at 8:45. I arrived 15 minutes early and was pulling out of the parking lot in my liner car BEFORE my appointment time! I may be jumping the gun here, but if the rest of the service goes half as well, they still deserve all these stars!!!!

    Does recommend this dealer
    Came in for service or repair

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  • Trade in

    I needed to get out of a bad lease , they were able to help me out

    Dealer Response

    Barry, your positive review means a lot to us and we?re happy we could help you! We hope you continue to choose Mike Castrucci Ford Sales for all ...


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    I needed to get out of a bad lease , they were able to help me out

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Barry, your positive review means a lot to us and we?re happy we could help you! We hope you continue to choose Mike Castrucci Ford Sales for all your vehicle needs! Take care!


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  • Knowingly sold me a lemon
    September 13, 2017

    Knowingly sold me a Car they knew had transmission issues and never mentioned it. It is not safe to drive causes me extreme anxiety and has almost...


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    Knowingly sold me a Car they knew had transmission issues and never mentioned it. It is not safe to drive causes me extreme anxiety and has almost caused two highway accidents. . They will not work with me to trade in as I tried this week while it said in the service bay for the third time in a matter of months. Car is only 2 years old and has 55,000 miles on it. They were not accommodating to the fact that they sold a single Mom this defective vehicle and let me walk out still driving an unsafe vehicle to transport my child. Will never refer again. Please know that Gary is very nice man but his hands were obviously tied.

    Does not recommend this dealer

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  • Loved the customer service!
    September 11, 2017

    This was my first vehicle purchased from Mike Castrucci and I was very pleased with the staff that I spoke with. It's a great dealership with outs...


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    This was my first vehicle purchased from Mike Castrucci and I was very pleased with the staff that I spoke with. It's a great dealership with outstanding personnel and I will be back again.

    Does recommend this dealer

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  • Edge service

    Very quick service and quality work I have very pleased with all my service trips at Castrucci Ford.

    Dealer Response

    Jerry, we're pleased to hear everything was completed to your satisfaction! Please let us know if you have any additional questions about services...


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    Very quick service and quality work I have very pleased with all my service trips at Castrucci Ford.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jerry, we're pleased to hear everything was completed to your satisfaction! Please let us know if you have any additional questions about services you received and thank you again for choosing Mike Castrucci Ford Sales!


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  • F250 platinum

    Good experience in buying my new f250. Glenn was a good guy to deal with

    Dealer Response

    Congratulations on your new F250! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen!


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    Good experience in buying my new f250. Glenn was a good guy to deal with

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new F250! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen!


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  • Car repair on 2007 Ford Edge

    Excellent service from the Sales department and the service department. The job required more work than originally thought, the service group cam...

    Dealer Response

    We're glad to hear you are pleased with our sales team! If you have any additional questions about your new vehicle, we will be more than happy to...


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    Excellent service from the Sales department and the service department. The job required more work than originally thought, the service group came through well.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear you are pleased with our sales team! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!


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  • In for a recall

    Came in for a recall and they were very friendly. Provided a loaner car. Got the work done ASAP.

    Dealer Response

    Jill, we're happy we could get you in and out for your recall! Please let us know if you ever need anything else! Take care!


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    Came in for a recall and they were very friendly. Provided a loaner car. Got the work done ASAP.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jill, we're happy we could get you in and out for your recall! Please let us know if you ever need anything else! Take care!


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  • What a waste of time

    Was shopping for a used car and called about a SUV. Spoke with chuck who said come out a test drive a traverse on there lot. Says runs great and c...

    Dealer Response

    Dustin, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to lea...


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    Was shopping for a used car and called about a SUV. Spoke with chuck who said come out a test drive a traverse on there lot. Says runs great and can negotiate price. I told him we would be coming from ky and its a bit of a drive. We made the drive BC we thought we were getting a nice vehicle. Get there and the check engine lights on and tire service light AMD about 2 other lights. The car was junk. But chuck had a convinced we were getting a great deal on a quality vehicle. This lot is all about MONEY. Just be honest with people and say well its got some lights on but you can still come look if interested before u go wasting people time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dustin, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. Please give us a call at (513) 831-7010 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.


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