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Reviews

Average Ratings

4.9
792 lifetime reviews. Includes reviews from DealerRater.com
  • The Best!

    This was absolutely the best car buying experience I have ever had. Chris Lykins was a pleasure to deal with, and went above and beyond to make th...

    Dealer Response

    Thank you for the great review and welcome to The BMW Store family!


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    This was absolutely the best car buying experience I have ever had. Chris Lykins was a pleasure to deal with, and went above and beyond to make things go smoothly. I wanted specific colors for my new 335i xdrive. Chris found the vehicle I was looking for, had it transferred to The BMW Store, and got me what I wanted. I'll be back!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the great review and welcome to The BMW Store family!


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  • Fantastic experience
    April 24, 2017

    Couldn't have asked for a better experience. They made the transition to a new car as seamless as possible. Tom and Jemar were a pleasure to work ...


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    Couldn't have asked for a better experience. They made the transition to a new car as seamless as possible. Tom and Jemar were a pleasure to work with!

    Does recommend this dealer

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  • Excellent experience from start to finish
    April 22, 2017

    My purchase experience working with Brian and Rick was excellent. I ordered a car, which I had never done before, and they were very helpful in e...


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    My purchase experience working with Brian and Rick was excellent. I ordered a car, which I had never done before, and they were very helpful in explaining the process, assisting with feature selection, and updating me along the way. Each person with whom I interacted was extremely pleasant and eager to assist. The BMW Store team went out of their way to ensure my car was perfect when it arrived. The delivery experience was fantastic. From Brian's presentation of my car, to Susan's care in explaining all the features and teaching me the system. I couldn't imagine a better car buying experience.

    Does recommend this dealer

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  • Best Experience. Great Car
    April 17, 2017

    Car shopping is typically a stressful experience for me. John was very patient, helpful, knowledgeable and thorough. He took the time to get to ...


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    Car shopping is typically a stressful experience for me. John was very patient, helpful, knowledgeable and thorough. He took the time to get to know me and what would fit my needs and wants. Truly was an enjoyable experience.....and I am very happy with my car!

    Does recommend this dealer

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  • Fantastic Experience
    April 16, 2017

    I just leased a 2017 Hardtop Mini and am totally in love with it! My overall experience was straightforward. Travis impressed me with his knowledg...


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    I just leased a 2017 Hardtop Mini and am totally in love with it! My overall experience was straightforward. Travis impressed me with his knowledge about Mini's and diligence in finding me one of my preference. I was also impressed by his clarity in communicating details of the purchase as well as the features of the car. Lastly, I appreciated how available Travis was. He responded to me in a very timely manner when a question or concern came up. I have leased a couple of cars in the past several years and this experience was the most effortless and rewarding.

    Does recommend this dealer

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  • Great Experience
    April 12, 2017

    Mat and the entire team at the BMW Store in Cincinnati are top notch and I would highly recommend working with them on a vehicle purchase. Mat in ...


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    Mat and the entire team at the BMW Store in Cincinnati are top notch and I would highly recommend working with them on a vehicle purchase. Mat in particular, was professional and accommodating and worked hard to create an easy, informed and low stress buying environment.

    Does recommend this dealer

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  • Very pleased with the level of customer service!!
    March 28, 2017

    I would like to thank Tim Morrison at the BMW Store for a pleasant experience. Tim handled our recent lease of the 2017 BMW X3 with attention to ...


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    I would like to thank Tim Morrison at the BMW Store for a pleasant experience. Tim handled our recent lease of the 2017 BMW X3 with attention to the details and most important ... our needs as a family. The rest of the staff were courteous and helpful to the leasing process. Every question was answered and every request was met with professionalism. I would highly recommend Tim Morrison and his team when considering the BMW. Best regards, Jeremy A. Lindy

    Does recommend this dealer

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  • Finding the right BMW!
    March 27, 2017

    John Beam did an excellent job helping me with my next BMW purchase. I originally was looking at one X5 but after I found it didn't meet my needs ...


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    John Beam did an excellent job helping me with my next BMW purchase. I originally was looking at one X5 but after I found it didn't meet my needs he was quick to check inventory and suggest other vehicles. He suggested another one on the lot that I loved at a great price. Thanks so much, Stephanie

    Does recommend this dealer

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  • happy campers
    March 18, 2017

    came over from louisville to check on a couple of cars listed on your site....just a day trip and a look see.....not expecting to buy that day.......


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    came over from louisville to check on a couple of cars listed on your site....just a day trip and a look see.....not expecting to buy that day......left with x3 and big smiles.....nick norman is the go- to- guy as far as my wife and i are concerned.

    Does recommend this dealer

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  • Give Mat Swartz a Raise
    March 17, 2017

    My wife was in the market for a Mercedes E350. She had said all her life she had wanted a Mercedes. My wife and I had just test driven the Mercede...


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    My wife was in the market for a Mercedes E350. She had said all her life she had wanted a Mercedes. My wife and I had just test driven the Mercedes E350 and we fully expected for that to be our choice. My wife insisted I come test drive the BMW 5 Series before we bought the Mercedes. I arrived at the BMW Store fully expecting to not like the BMW 5 Series. Mat Swartz convinced me otherwise. He ran his butt off searching for exactly the right car. We went for a test drive and he expertly pointed out all the features of the 528i and it convinced me that my wife needed to see and drive the BMW. Later the same day, Mat met my wife and me at her office and sold her on this incredible driving machine. Mat was very polite and professional and within a very short time I was instructed to "Go Buy It." We live on the East side and other than the distance and access to your dealership, I loved everything about this buying experience.

    Does recommend this dealer

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