Skip to main content

Woody Sander Ford, Inc.

4.5
(137 reviews)
Sales hours: 10:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 10:00am–5:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed

Reviews

4.5
(137 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
2.0

Brake recall

Took my car in for recall work. I now have an electric box hanging loose under my steering wheel.

2.0

Brake recall

Took my car in for recall work. I now have an electric box hanging loose under my steering wheel.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi David, we are so disappointed to learn of this situation you have described. Please give us a call and we will do our best to make this better. We hope to hear from you soon. Bobby Stamper bobbystamper@woodysander.com

Show full review
5.0

I love Woody Sander Ford

Thanks to everyone at Woody Sander Ford. Ryan in the service department is great as are the mechanics. Everyone treats me like family. A big shout-out to my salesperson, all the staff, managers and office personnel. I wouldn't want to take my car anywhere else!

5.0

I love Woody Sander Ford

Thanks to everyone at Woody Sander Ford. Ryan in the service department is great as are the mechanics. Everyone treats me like family. A big shout-out to my salesperson, all the staff, managers and office personnel. I wouldn't want to take my car anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Woody Sander Ford, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Show full review
2.0

Known issues not addressed

The first new Ford I buy is a lemon. To be fair to Woody Sander, it's really more of a Ford problem, but when you "sell" a vehicle you are tacitly endorsing it and taking a measure of responsibility. So, when your 5 year old Ford Transit Connect dumps a transmission after 100,000 miles of mostly highway driving you get a little upset. Then the archetypical service manager tells you he's sorry but he can't do anything about that. Then he gives you the "have done your maintenance" routine and doesn't offer to help out in a situation of Ford's creation that his company has promoted. A problem, which is clearly a quality issue across the entire production model, that leaves you with a bad taste in your mouth. Then he chimes in with the "did you get the extended warranty" line. I've purchased mostly Toyota's in my life and between my and family we've probably owned 10. From Corollas, Camry's, Highlanders to the Avalon not one went back in for a warranty problem . NONE lost a transmission; EVER. I realize that's anecdotal but clearly if you Google this issue, it's widespread. This is a bad look for Ford. I really would like to buy American...but then this happens.

2.0

Known issues not addressed

The first new Ford I buy is a lemon. To be fair to Woody Sander, it's really more of a Ford problem, but when you "sell" a vehicle you are tacitly endorsing it and taking a measure of responsibility. So, when your 5 year old Ford Transit Connect dumps a transmission after 100,000 miles of mostly highway driving you get a little upset. Then the archetypical service manager tells you he's sorry but he can't do anything about that. Then he gives you the "have done your maintenance" routine and doesn't offer to help out in a situation of Ford's creation that his company has promoted. A problem, which is clearly a quality issue across the entire production model, that leaves you with a bad taste in your mouth. Then he chimes in with the "did you get the extended warranty" line. I've purchased mostly Toyota's in my life and between my and family we've probably owned 10. From Corollas, Camry's, Highlanders to the Avalon not one went back in for a warranty problem . NONE lost a transmission; EVER. I realize that's anecdotal but clearly if you Google this issue, it's widespread. This is a bad look for Ford. I really would like to buy American...but then this happens.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please contact Angela Olthaus at angelaolthaus@woodysander.com and we will do our best to make this better. We hope to hear from you soon.

Show full review
5.0

Woody Sander Ford-Great Dealership- Great Service!

First experience with this dealer when purchasing my '23 Bronco. Was a LONG order process and the dealer stuck with it and delivered. When car arrived with a few glitches from factory, Wood Sander Ford promptly fixed them... good customer service- highly recommend Woody Sander to anyone interested in Ford cars or service.

5.0

Woody Sander Ford-Great Dealership- Great Service!

First experience with this dealer when purchasing my '23 Bronco. Was a LONG order process and the dealer stuck with it and delivered. When car arrived with a few glitches from factory, Wood Sander Ford promptly fixed them... good customer service- highly recommend Woody Sander to anyone interested in Ford cars or service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
5.0

2023 Ford Maverick From Woody Sander Ford

I love Woody Sander Ford. Everyone is professional, friendly and treat you like family. I'd like to give a big shout-out to my sales person Bobby, service personnel Ryan and mechanic Brian. All have gone over and above. All staff has treated me with exceptional quality!

5.0

2023 Ford Maverick From Woody Sander Ford

I love Woody Sander Ford. Everyone is professional, friendly and treat you like family. I'd like to give a big shout-out to my sales person Bobby, service personnel Ryan and mechanic Brian. All have gone over and above. All staff has treated me with exceptional quality!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi John, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Woody Sander Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Show full review
5.0

Review done by Janet Lake

I was welcome with a cheerful greeting. I waited for my car to get its 100900 checkup. They had a nice waiting room and when my car was done the service gentleman came to get me. He told me what they did and took me to the person I needed to pay for my car.

5.0

Review done by Janet Lake

I was welcome with a cheerful greeting. I waited for my car to get its 100900 checkup. They had a nice waiting room and when my car was done the service gentleman came to get me. He told me what they did and took me to the person I needed to pay for my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
5.0

Great service

The service I had on my CMax was very good they were very through and returned my car back in pristine condition.

5.0

Great service

The service I had on my CMax was very good they were very through and returned my car back in pristine condition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
5.0

Buyer

Very easy and friendly to work with. Walked me through every step of the way and answered all the questions I had.

5.0

Buyer

Very easy and friendly to work with. Walked me through every step of the way and answered all the questions I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
5.0

An Amazing Experience

This is the best Ford deal in the city. They are a class act from ownership to the lot techs. I recommend these guys to everyone!

5.0

An Amazing Experience

This is the best Ford deal in the city. They are a class act from ownership to the lot techs. I recommend these guys to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you so much for your positive comments about Woody Sander Ford, Inc.! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Show full review
5.0

New vehicle

Everyone was courteous, cordial and enthusiastic! If you are looking for a new/pre-owned vehicle, give them a look.

5.0

New vehicle

Everyone was courteous, cordial and enthusiastic! If you are looking for a new/pre-owned vehicle, give them a look.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Show full review
See all 137 reviews