Jake Sweeney Chevrolet

My first time I had a problem with my used Equinox was when changing a flat for the spare I noticed the rubber sleeve on the end of the shock was worn. I googled how to replace this rubber sleeve and the cost of parts was under $50. When I got it to the dealership to replace the tire, I informed the service department about the worn sleeve. In a few minutes, I was handed an estimate in excess of $1000 for completely new shocks. I immediately called xxxxxxxx and called up the how-to repair videos I had viewed on youtube that had a half dozen videos showing how to do this repair yourself as well as being performed by professional mechanics. Faced with some facts, the repair was suddenly covered by warranty. To be honest, I no longer really trust the service department. It feels like an attempt to take advantage of me as a customer. If there wasn't a limited lifetime warranty on the engine and drive train I wouldn't be using them. I am not expecting any type of change from this service department as a result of this review, beyond a few sentences from the manager about "I am concerned about your review" I would love to be proven wrong. I hate having a poor relationship with a dealership that I must use to maintain my warranty. As it stands, the likelihood of me purchasing another vehicle from any Jake Sweeney is slim to none.

After acquiring the 2023 Chevrolet Camaro 1SS from Jake Sweeney Chevrolet, I am entirely delighted with this vehicle. I knew I had to get it the instant I saw it. The sleek look piqued my interest, and I couldn't wait to get behind the wheel. The test drive was a once-in-a-lifetime opportunity. The acceleration is exciting, and the handling is smooth and responsive. The Camaro 1SS delivers excellent performance thanks to its powerful 6.2-liter V8 engine, which develops 455 horsepower and 455 lb-ft of torque.

The Chevrolet Silverado 1500 LT Crew Cab is a standout in the truck market. One of the big selling points is its impressive engine options--a standard 5.3-liter V8 engine that produces 355 horsepower and 383 lb-ft of torque, as well as an optional 6.2-liter V8 engine that offers a whopping 420 horsepower and 460 lb-ft of torque. A new Duramax 3.0-liter inline-six diesel engine option is also available for those looking for power and fuel efficiency in one package.

Worst dealership experience ever!! I bought a “certified” used car and all I got was a certified piece of xxxx. The car has been in service 6 times in 12 months and now I’m trying to get them to do the right thing and they arent even trying to make things right. Not even worried about trying to make things right. Bad customer service. Also once you buy the car from them they don’t give a xxxx about you once you leave the lot. Avoid this place like the black plague

xxxx this place!! If there was a way to give this place negative stars I would. They sell me a “certified” pre owned car and it turns out to be certified peice of xxxx!! It’s been in service 6 times in a year and now I’m trying to get them to do the right thing and buy the car back, now I get the run around with xxxxxxxxx offers and xxxxty customer service!!!

Worst experience i've ever encountered with a dealership. I went in on a Saturday around 4pm, I get it the office closed at 6. I talked with a sales rep for 45 min on price and they took my keys to value my trade in (21 WRX STI, highly sought after vehicle). After low balling the trade at 32.5k and then asking me MSRP for a 2022 Trail Boss that was a year old, new models are already out. The sales manager came over and quoted my the internet discount price and was only asking for what I wanted my payment to be. I said whats the price of my vehicle and what are you valuing my trade at? No answer told him i wanted to be in or around $775-825 a month. They left, the sales rep came back and said we had a deal. Not knowing the payment or price was a mistake on me. I get home and they made the deal at MSRP (again I signed on the line with the discounted price 1,600 off so not a major decrease but felt better about it at the time) and on my trade 35K. Still don't know my payment, i go back today to pay my cashdown and am hoping for more clearlitied on payment and details. Would not recommend using this dealership and there are many Chevrolet dealers in the tristate area, avoid at all cost this one. I've reached out to Dwayne Pullman from our local news team so we can create more awareness about the dealership and not honoring their listed internet prices.

Great job, very clean, Will continue to get my service done from Jake Sweeny

Purchased a car 1/12/23 9 days later it caught on fire. I was told from fire department and the police officer on the scene that there was no way that car should have left the dealership. I contacted Jake Sweeney and they basically in so many word have told me it’s not their problem. Again, I’ve only had the car a little over a week. My brother who has 20+ years in the business told them in situations like this they could do a collateral switch. They told us that it’s no longer their issue and to contact the finance company. Then after everyone passing the buck and ignoring calls we had to show up on 3 occasions to speak with someone and still got the run around. Finally one of the managers decided to contact enterprise to provide us with a rental and that they said they would take care of the bill. Well that didn’t work out either. I was told by enterprise that #1 they didn’t have anything available but that I would also have to pay and have Jake Sweeney reimburse me and this is because they’ve had issues with Jake Sweeney Chevrolet paying their bill. Then I was told that Hertz had something for me I just needed to pick it up. My brother called to make sure everything was taken care of on Jake Sweeney’s part but guess what, Hertz stated they never received a phone call regarding the situation. This entire situation has been a nightmare. I helped my son purchase this vehicle to get back and forth to work so he can provide for his 2 month old daughter. THANK GOD he had just dropped her off to me before this incident occurred. Now not only is my son out of money from this bad deal but he is now without a car. After speaking with the insurance company I was told by them, that the vehicle has 2 open recalls on it that should have been caught by the dealership. This entire time going back and forth with the dealership all we heard from them was our service department did a thorough inspection. My brother again had to go to the dealership and this time spoke to the general manager. My brother told him about the recalls and the GM told him that there are no recalls on the vehicle and everything came back clean. I have 2 emails from 2 claims adjusters with the documentation stating the recalls. So now not only have they taken our money, they have been rude, inconsiderate, inhumane, liars, and there has been no remorse shown. All we want is for Jake Sweeney Chevrolet on Kemper Rd to right their wrong. Something that should have been a happy and exciting moment for my son has turned into a nightmare. Also, because of this situation he can’t go get another car until this process is cleared up. Where is the customer service and valuing your customer in this situation? I want answers and I will keep going and keep posting and doing whatever needs to be done until Jake Sweeney Chevrolet makes this right. While they made money off a deal that should have never happened with that vehicle my son is the one suffering and paying the price. Shame on you Jake Sweeney Chevrolet and all of the staff members who are involved. These are not my words but sometimes you have to put yourself in the customer’s shoes. What if it were you or your child/loved one?

I bought my car from Jake Sweeney in October of 2019, I have maintained every service with Jake Sweeney. And all of a sudden I am paying over $2000 for repairs. The parts I need was only a fraction of the cost of the repairs. The labor fees were 3/4 of the cost which is simply outrageous. The customer service is appalling and telling me in order to keep a mechanical warranty I have to buy tires from Jake Sweeney that is three times the cost of other certified mechanics is appalling. I have bought two cars from Jake Sweeney they last about two years before major costly repairs are required. You have lost this customer. Maybe I am not important enough to your business due to my fluctuations if my credit score. One thing I guarantee is my voice means something in my community and I for sure will share my horrible experience with anyone who will listen. Jake Sweeney sucks. Especially the credit approving management team. Careless unfeeling robotic money chasing vampires trying to suck the average person dry. Do not trust this business!

Wonderful, hassle free experience! I was very anxious about buying a new car but Brad R. made my experience a pleasant one.