Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

5.0
21 lifetime reviews.
  • Emily pan

    I just purchased a Acura MDX 2017 in Acura Richmond automall with Philip Tang ! He provide great and excellent great customer service I have ever ...


    Show Full Review

    I just purchased a Acura MDX 2017 in Acura Richmond automall with Philip Tang ! He provide great and excellent great customer service I have ever seen ! He is such great sales person who is Very patient and helpful ! I will strongly recommend him to anyone who need to purchase a car ! ¿

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Repeat buy for Acura

    our salesman was Tony Gates and he was great. No pressure, very nice to deal with. We would highly recommend him for anyone purchasing a car.


    Show Full Review

    our salesman was Tony Gates and he was great. No pressure, very nice to deal with. We would highly recommend him for anyone purchasing a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • 2017 MDX. w/ Tony Gates

    I can honestly say I have never purchased a car that was easy and didn't leave me feeling wore out and frustrated until this past week. Tony Gates...


    Show Full Review

    I can honestly say I have never purchased a car that was easy and didn't leave me feeling wore out and frustrated until this past week. Tony Gates was a pleasure to work with. Straight up honest with his numbers. I will have no problem referring friends to him for their Acura. Thank you Tony.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Sales

    Tony Gates was good to work with. But the sales Manager of dealership was arrogant. We purchased a new car and Tony had all the paper work ready a...


    Show Full Review

    Tony Gates was good to work with. But the sales Manager of dealership was arrogant. We purchased a new car and Tony had all the paper work ready as well as the car. Pick up was easy. He also followed up with all of our questions if he did not have the answer. We did everything by phone and or email and went in to the dealer to just pick up the car. We had been to various dealers to select the car we wanted before doing emails. Good experience with Tony. He also gave us a great deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • 2017 Acura RDX purchase with Tony Gates

    Tony made the purchase process extremely pleasant. He had good knowledge of his product and was very patient while I made my decision to purchase.


    Show Full Review

    Tony made the purchase process extremely pleasant. He had good knowledge of his product and was very patient while I made my decision to purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Love Columbia Acura

    I have leased 3 vehicles from Columbia Acura. Both the salesman and manager have been very easy to work with and very helpful to get the right dea...


    Show Full Review

    I have leased 3 vehicles from Columbia Acura. Both the salesman and manager have been very easy to work with and very helpful to get the right deal every time. They pay attention to the needs of the customer and make the process easy and enjoyable. I have also serviced all three vehicles at the Columbia Acura service department and I have always found them to be professional, friendly, fast, and do quality work. I am never hesitant to call them for help. I have and will continue to recommend Columbia Acura to my friends and continue to go there for future needs.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Poor Service

    I have been here many times when my car was under warranty and the majority was with bad service on my vehicle (taking many times to fix) and bad ...


    Show Full Review

    I have been here many times when my car was under warranty and the majority was with bad service on my vehicle (taking many times to fix) and bad customer service. My most recent call was due due to a check engine light. I told them a diagnostic was done and the code came up as an emission issue. Before I can get another word out he tell me 3 ways that what I said was basically stupid and that I couldn't have told him less and might as well just said the car don't work. If you need more info ask but you don't need to say it that way. So I begin to tell the Service Director about repeated poor customer service and his response was-Am I talking down to you now? Do you think everyone who talks to you talks down to you? I just thought you have got to be kidding me. None the less I won't be going back and only called since it had been years since I had been there and I hoped for better service from a dealership and for what might be a time consuming repair hoped to be able to pick up a rental car from there but this is not worth it. Next place I called and told them the same diagnostic report responds with 3 examples of the more common problems....more of the response I was looking for. Be prepared for headaches here.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Am I Invisible?

    I came to the dealership to check out a used Hyundai Genesis. I saw two salesmen standing by the door, both who seemed unwilling to help me. I app...


    Show Full Review

    I came to the dealership to check out a used Hyundai Genesis. I saw two salesmen standing by the door, both who seemed unwilling to help me. I approached the main desk inside, in order to get assistance. A gentleman, perhaps a manager or supervisor, asked if I needed any help. After I said yes, he directed me to one of the two salesmen who seemingly ignored me earlier. After test driving the car, I left my information and told the salesman I was interested, and to contact me with his best quote. I have received no response in over a months time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent Purchasing Experience

    Living about 2.5 hrs away from Columbia Hyundai, getting complete information was critical before making the trip. We were fortunate to get in con...


    Show Full Review

    Living about 2.5 hrs away from Columbia Hyundai, getting complete information was critical before making the trip. We were fortunate to get in contact with Tony Gates. Told him about our interest in a 2013 Elantra and price target. Over the course of several days Tony was patient enough to answer ALL of our questions(price, color, options, etc....) in a timely manner. Armed with all the information we decided to go ahead and drive to Columbia Hyundai. The vehicle was as advertised. After the test drive, we decided to finalize the deal. There were no surprises. The numbers were as determined over the phone. Thank you Tony for a straight forward, low pressure and tell it like it is approach to selling cars.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • decent buying trip

    I BOUGHT the truck I went to see. Their knowledge of the Ranger was limited and negotiation was one sided. I expect the truck to be fine. They are...


    Show Full Review

    I BOUGHT the truck I went to see. Their knowledge of the Ranger was limited and negotiation was one sided. I expect the truck to be fine. They are friendly enough. Perhaps buying a HyundIai or an Acura would be different. Don't expect them to know much about Rangers or trucks.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review