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Reviews

Average Ratings

3.3
262 lifetime reviews. Includes reviews of Kings Toyota from DealerRater.com
  • What a GREAT Experience

    Ryan Fink was top notch at overcoming the objectives, being forth right and helpful without being overbearing. He was very knowledgeable about the...


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    Ryan Fink was top notch at overcoming the objectives, being forth right and helpful without being overbearing. He was very knowledgeable about the mechanics of the vehicle and continued to be supportive even after the purchase of the car.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Long process, told will be ready tomorrow for week

    First looked at the car april 30th but couldnt srart it because it was waiting on parts but sales didnt know what it needed. Next day i was told i...


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    First looked at the car april 30th but couldnt srart it because it was waiting on parts but sales didnt know what it needed. Next day i was told it was just a headlight part and will be ready tuesday. Then was told part was lost and have to order another. Then it was the wrong part then had to go to bmw to be fixed. Went up and test drove and bought the car the following Saturday and was told the car will be ready monday. Monday was told will be ready tues.... Thursday i was told the car was all ready and the key will be in the center consule so i could pick it up the car after i got off work. When i got to the dealership (45 minutes away from my house) there were no keys and no tags on the vehicle. I took the car home that night anyway and had to go back the next day before work friday and get the temp tag and other key. The car was still dirty and not fueled like i was told it would be. Still love the car but took way too long and couldnt believe anything i was told.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • They kept our deposit!
    April 8, 2017

    We were interested enough in a vehicle to put a deposit on it, but specifically asked if we could get it refunded if we changed our minds. We were...


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    We were interested enough in a vehicle to put a deposit on it, but specifically asked if we could get it refunded if we changed our minds. We were told, "We would never keep your money." But they did! Even after many phone calls, no one returned our calls or refunded our deposit. We ended up having to go through our credit card company.

    Does not recommend this dealer

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  • Easy to deal with!
    March 20, 2017

    My experience was great. The salesman, Gene, was down to earth, patient, and very knowledgeable in answering my questions. Everything was very tim...

    Kings Toyota

    Thank you for your kind review. We are so happy to hear Gene Post was able to assist you in buying your new vehicle. He truly is a great employee ...


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    My experience was great. The salesman, Gene, was down to earth, patient, and very knowledgeable in answering my questions. Everything was very timely and prompt. They did everything step by step and explained everything good and clear. Definitely would recommend to family and friends.

    Does recommend this dealer
    Kings Toyota

    Thank you for your kind review. We are so happy to hear Gene Post was able to assist you in buying your new vehicle. He truly is a great employee and we couldn't be happier to have him on our team. Kings Toyota greatly appreciates you as a customer and the kind words you wrote about you experience. Thank you for taking your time to write about your awesome experience with Gene and Kings Toyota.


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  • Returned after 3 years and impressed with Eric once again
    March 17, 2017

    We were very pleased with the dealership and salesman when we did our first ever lease in 2014 as Eric recommended. We returned since the lease w...

    Kings Toyota

    Ed, thank you so much for the kind remarks. We are very happy to hear Eric was able to assist you again in finding the perfect vehicle. He has bee...


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    We were very pleased with the dealership and salesman when we did our first ever lease in 2014 as Eric recommended. We returned since the lease was about up intending to purchase the 2014 as it has performed and held up well even with the grandkids use and enjoyment. Eric listened and said he would be glad to assist in the purchase but he would like to show us the lease numbers again for comparison. He thoroughly explained all the improvements and new features available for 2017. After listening to him and thinking about it and looking at the numbers we felt another lease was right for us. Eric made the entire transaction enjoyable and we would highly recommend him as he is a skilled, knowledgeable professional and I look forward to our next encounter.

    Does recommend this dealer
    Kings Toyota

    Ed, thank you so much for the kind remarks. We are very happy to hear Eric was able to assist you again in finding the perfect vehicle. He has been with Kings Toyota for a few years now and we are extremely happy to have him on our team. Thank you so much for taking your time to write such a kind review. Kings Toyota greatly appreciates you as a customer and the kinds remarks about your experience.


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  • Horrible experience. Twice
    February 15, 2017

    If I could give no stars that would be perfect. I was treated like crap here. First I bought a car that thought was good, got the 3 day exchange p...

    Kings Toyota

    Mrs. Carpenter, Thank you for taking the time to review your experience with the Kings Toyota sales department. We are sorry that you do not feel...


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    If I could give no stars that would be perfect. I was treated like crap here. First I bought a car that thought was good, got the 3 day exchange policy with it. Ended up not even 2 days later the transmission starts to go out. Tell them an they told me to get it checked an bring it in. Checked an the master mechanic told me I was right. The transmission was going out to get rid of it asap. Went back to exchange for a different car. Ended up telling me I had to pay for a safety inspection for the other vehicle because they hadn't yet? Why can they put a car for sale on their lot an NOT do a safety inspection?!?! Then had to pay $400 more for an older car! More miles on it! And no 3rd row like the first vehicle. Then to top it off, they put the other car, with the bad transmission BACK UP FOR SALE ON THE LOT!!! Horrible experience! And threatened me because a lawyer owns the place and I wouldn't get another vehicle or money back. What a crock of crap! Beware! Never go to kings automall. Especially not kings Toyota!!!

    Does not recommend this dealer
    Kings Toyota

    Mrs. Carpenter, Thank you for taking the time to review your experience with the Kings Toyota sales department. We are sorry that you do not feel your experience was a positive one. We do offer each and every customer the ability to test drive the vehicle of their choosing prior to purchase as well as allow for the vehicle to be seen by the customer¿¿¿s own mechanic. The vehicle that you exchanged the Mountaineer for was more expensive and thus resulted in the $400 difference you are speaking of. The vehicle you purchased was even offered at a lower price as it was being sold As- Is Parts Only which was disclosed at the time of the sale. If there is anything additionally that we can assist you with, please feel free to contact our Customer Relations Manager, Courtney Bomkamp, at 513.683.5440 or cbomkamp@kingstoyotascion.com.


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  • Replacement belt not needed!
    January 25, 2017

    Last week I took my Rav 4 in for free oil change. I was told I needed to have my serpentine belt replaced because the one I had was shredding bad...

    Kings Toyota

    Sally, We are very sorry that you were disappointed in your experience with the Kings Toyota service department. We are happy to see that your is...

    Kings Toyota

    Sally, We apologize for any inconvenience you may have encountered in working with the Kings Toyota service department. We would like to ask that...


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    Last week I took my Rav 4 in for free oil change. I was told I needed to have my serpentine belt replaced because the one I had was shredding badly. It was to cost about $190. Since my nephew is a mechanic, I told them he would do the work for me. My nephew replaced the belt and there was not ONE SHREDDED PLACE ON THE BELT! They also told me I need a new battery which I had my nephew replace, now I'm wondering if that was a lie too. I was going to trade in my Rav 4 but it won't be at King's Auto.

    Does not recommend this dealer
    Came in for service or repair
    Kings Toyota

    Sally, We are very sorry that you were disappointed in your experience with the Kings Toyota service department. We are happy to see that your issue was resolved with our Service Manager Ray Tucker. If there is anything else we can do to assist you please feel free to contact our Customer Relations Manager, Courtney Bomkamp, at 513.683.5440 or cbomkamp@kingstoyotascion.com.

    Kings Toyota

    Sally, We apologize for any inconvenience you may have encountered in working with the Kings Toyota service department. We would like to ask that you reach out to our Customer Relations Manager, Courtney Bomkamp, at 513.683.5440 or cbomkamp@kingstoyotascion.com. We have been searching through our system and are having trouble locating your customer account. Without this information we are unable to take the next step in assisting you. We look forward to helping resolve any problems you may have in a timely manner. ¿¿¿Sincerely, Kings Toyota Service Staff


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  • Highly recommend KINGS Toyota!!!!
    January 21, 2017

    We went into the dealership and was greeted by our salesman and the receptionist. Even with them closing in a half hr. our salesman Eric was VERY ...

    Kings Toyota

    Heather, Thank you so much for reaching out to us with your kind words. It is very uplifting to be able to share your compliment with Eric. We wo...


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    We went into the dealership and was greeted by our salesman and the receptionist. Even with them closing in a half hr. our salesman Eric was VERY kind. He took his time in showing us a van and explaining every detail of the features of the van. We walked out happy and excited that we had found the vehicle right for our family. We went in the next day and purchased our 2017 Sieanna!! We HIGHLY recommend this dealership and our salesman Eric to all of family and friends!!!!! We will be returning to this dealership for all of our future vehicles!!!

    Does recommend this dealer
    Kings Toyota

    Heather, Thank you so much for reaching out to us with your kind words. It is very uplifting to be able to share your compliment with Eric. We would like to wish you congratulations on the purchase of your 2017 Sienna and wish my many safe and happy miles ahead. ¿¿¿Sincerely, Kings Toyota Sales Staff


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  • Camry Oil Consumption
    January 20, 2017

    King's Toyota sold a 2007 Camry to my niece in August 2015. This year and model vehicle falls into the risk category for oil consumption failure r...


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    King's Toyota sold a 2007 Camry to my niece in August 2015. This year and model vehicle falls into the risk category for oil consumption failure requiring a complete engine replacement. The communication on this issue from the dealer was suspect and was not clearly understood. The car meets all the criteria to qualify for the program set-up to pay for repairs. The oil consumption issue is part of a Class Action lawsuit again Toyota. Thousands of engines are all failing these tests. The car could not go more than 1,000 miles without needing more oil be added. That is the most ridiculous thing I have ever heard. The risk of engine oil consumption risk was not communicated at time of purchase. The only real solution to the engine oil consumption defect is a complete engine replacement or removal and repair and reinstall action of the engine deals etc (which is close to same cost as replacing with a new engine). We continue to get the run around and we have been told as of January 18, 2017 that the claim is being denied since King's failed to communicate the issues to the Owner of the vehicle.

    Does not recommend this dealer
    Came in for service or repair

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  • Releasing
    January 19, 2017

    I HIGHLY RECOMMEND Wanda Maston. She made my releasing process a breeze. What made me extremely satisfied with my service is that she truly went o...


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    I HIGHLY RECOMMEND Wanda Maston. She made my releasing process a breeze. What made me extremely satisfied with my service is that she truly went out of her way to make sure I received a good deal.

    Does recommend this dealer

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