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Kings Chrysler Jeep Dodge RAM

3.3
(1,349 reviews)
Visit Kings Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
New (866) 701-8627 (866) 701-8627
Used (888) 969-9116 (888) 969-9116
Service (877) 500-8606 (877) 500-8606

Inventory

See all 624 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 1999.
Kings Dodge Chrysler Jeep always maintains competitive new and pre-owned inventories of Chrysler Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians we're here to provide a fun easy and valuable automotive shopping and service experience. Stop by our dealership today to see for yourself.

Service center

Phone number (877) 500-8606

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

3.3
(1,349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

They do not return calls.

They do not return calls. They are not well organized. When they do finally call you back it's four days later. I do not recommend these people by any means. Nobody call ever give you a straight answer. Just a big run around.

1.0

They do not return calls.

They do not return calls. They are not well organized. When they do finally call you back it's four days later. I do not recommend these people by any means. Nobody call ever give you a straight answer. Just a big run around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Steven, I'm sorry to hear about your experience with our communication. We strive for timely and clear responses, so it's disappointing to know we fell short. Please reach out directly so we can address this issue more effectively. Thank you, Bill Brinkmann - General Manager - bbrinkmann@kingscjd.com

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1.0

Called ahead to see if a certain new vehicle was on site.

Called ahead to see if a certain new vehicle was on site. Was told yes and confirmed price. Drove over 2 hours to find out we were lied to. The vehicle was not there and that it wouldn't be there until the next day because they were putting 500+ miles on it so they could sell it for the quoted price. We had not been told any of this when we made the appointment to come test drive and buy the car. What they didn't know is in addition to my father buying a Charger, I was also going to purchase a new car at the same time. We walked out and will be buying elsewhere.

1.0

Called ahead to see if a certain new vehicle was on site.

Called ahead to see if a certain new vehicle was on site. Was told yes and confirmed price. Drove over 2 hours to find out we were lied to. The vehicle was not there and that it wouldn't be there until the next day because they were putting 500+ miles on it so they could sell it for the quoted price. We had not been told any of this when we made the appointment to come test drive and buy the car. What they didn't know is in addition to my father buying a Charger, I was also going to purchase a new car at the same time. We walked out and will be buying elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about your experience. It's important for us to provide accurate information and it seems we've fallen short in this case, which is not the standard of service we aim for. I understand how frustrating that must have been especially after a long drive. We'd like an opportunity to make things right if you're willing - please reach out at your earliest convenience so we can discuss further. Thank you, Bill Brinkmann - General Manager - bbrinkmann@kingscjd.com

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1.0

The worst!

The worst! First my girlfriend took her van in for an oil leak in the cooler, and starter not working, asked them to check the ticking in the head. Gave her vehicle back with it still ticking, took it back up with an appointment, no mechanic there to look at it. Finally after 3 days they say it needs a lifter and cam, waiting on warranty. So here it is day 6 and no word, no rental car, nothing except lies and misleading from Craig. I ask questions and he avoids them. By far the worst service I could imagine. This dodge will be sold immediately and will be replaced with a honda/acura. I hope God has mercy on anyone that is unfortunate enough to deal with these people.

1.0

The worst!

The worst! First my girlfriend took her van in for an oil leak in the cooler, and starter not working, asked them to check the ticking in the head. Gave her vehicle back with it still ticking, took it back up with an appointment, no mechanic there to look at it. Finally after 3 days they say it needs a lifter and cam, waiting on warranty. So here it is day 6 and no word, no rental car, nothing except lies and misleading from Craig. I ask questions and he avoids them. By far the worst service I could imagine. This dodge will be sold immediately and will be replaced with a honda/acura. I hope God has mercy on anyone that is unfortunate enough to deal with these people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to see this review. Your feedback is important in helping us improve our services moving forward. If you're open to discussing the matter further, please reach out directly as soon as possible to address any unresolved issues or concerns you may have had with your experience here. Thank you, Chris Randall - Service Manager - crandall@kingscjd.com

Consumer response

Unfortunately we tried to communicate and get answers with craig. He should've been able to answer my simple, logical questions, instead he just sidestepped and said he wouldn't discuss it with me anymore, just my girlfriend(who knows nothing of cars and service). Im a honda mechanic, her van wouldn't even be there if it wasn't under warranty. But she wanted me involved because she dont understand. Theres no changing our mind after shes went a week without her car for a 5 hour job. Unacceptable by any standards.

Consumer response

Update. Warranty approved the work. We actually had to call the warranty company to verify and call the dealership back and they had no idea because the guy took off work and didnt relay the approval. Now saying its still going to be a few more days. After a week, they finally ok'd a rental, which we've been told no about all week. This is just for a cam and lifter. All i can do is laugh at the poor quality of vehicle and service. This place is a xxxxshow!

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5.0

Answered every question I had.

Answered every question I had. Quick to answer. Fair, friendly, and flexible. Highly recommend to anyone.

5.0

Answered every question I had.

Answered every question I had. Quick to answer. Fair, friendly, and flexible. Highly recommend to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Fred, it's great to know our team at Kings Chrysler Jeep Dodge Ram could provide you with the answers and service you needed. Thanks for recommending us!

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2.0

Price gouging on services.

Price gouging on services. Our Jeep 2016 had a door latch replaced. It cost 952 dollars. The part itself is 100, up-charged to 312. They charged 3 hours of labor when the door had been taken apart and put back together within one hour during the diagnostic phase. Quoted my wife 870 and added on 72 dollars of fees at end. When the service was performed, it was returned 2.25 hours later but they charged the full (I would argue embellished) 3.

2.0

Price gouging on services.

Price gouging on services. Our Jeep 2016 had a door latch replaced. It cost 952 dollars. The part itself is 100, up-charged to 312. They charged 3 hours of labor when the door had been taken apart and put back together within one hour during the diagnostic phase. Quoted my wife 870 and added on 72 dollars of fees at end. When the service was performed, it was returned 2.25 hours later but they charged the full (I would argue embellished) 3.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Blake, I'm sorry to read about your concerns regarding the cost of our services. We aim for transparency in all aspects of our business and we certainly don't want you feeling overcharged. Let's discuss this further so that we can address any misunderstandings or discrepancies - please reach out at your earliest convenience. Thank you, Chris Randall - Service Manager - crandall@kingscjd.com

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1.0

Do your homework and take your business elsewhere.

Do your homework and take your business elsewhere. Twice I've attempted to purchase a truck from them and both times they've told me to go somewhere else. Both times I have and have found better deals. This last time they attempted to tell me they would be losing money on a sale if they went lower. They then advertised the very next day the vehicle was $1,600 lower than the price they gave me the day before.

1.0

Do your homework and take your business elsewhere.

Do your homework and take your business elsewhere. Twice I've attempted to purchase a truck from them and both times they've told me to go somewhere else. Both times I have and have found better deals. This last time they attempted to tell me they would be losing money on a sale if they went lower. They then advertised the very next day the vehicle was $1,600 lower than the price they gave me the day before.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your experiences. We strive for transparency and fairness in all our dealings, so it's disappointing to learn that we've fallen short of these expectations on two occasions. I'd like the opportunity to discuss this with you further and see if there is anything we can do moving forward. Please feel free to reach out at your earliest convenience. Thank you, Bill Brinkmann - General Manager - bbrinkmann@kingscjd.com

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1.0

Terrible service experience

This is in regards to the service department. Took my jeep there after a squirrel chewed a wire and damaged my battery. The insurance company was told it would be an hour diagnostic and 3 hours labor at $185 hour to repair the easy to access wire. This was just for that single wire they were also paid for labor on the battery install and a hood liner. Total charge was over $1400. When I get my jeep back the wire was soldered and wrapped in electrical tape. Probably took 20 minutes at the most. They still charged the full amount and their service advisor and General Manager both said that's standard practice. If a job takes a few minutes but the insurance company allows several hours they still charge for those hours. In other words they can do shoddy repairs for an outrageous price. I would never go there again or buy a jeep from this dealership. Extremely dishonest. They also did the work without ever calling for my permission or explaining repairs or cost. I left multiple messages and my service advisor never returned my calls.

1.0

Terrible service experience

This is in regards to the service department. Took my jeep there after a squirrel chewed a wire and damaged my battery. The insurance company was told it would be an hour diagnostic and 3 hours labor at $185 hour to repair the easy to access wire. This was just for that single wire they were also paid for labor on the battery install and a hood liner. Total charge was over $1400. When I get my jeep back the wire was soldered and wrapped in electrical tape. Probably took 20 minutes at the most. They still charged the full amount and their service advisor and General Manager both said that's standard practice. If a job takes a few minutes but the insurance company allows several hours they still charge for those hours. In other words they can do shoddy repairs for an outrageous price. I would never go there again or buy a jeep from this dealership. Extremely dishonest. They also did the work without ever calling for my permission or explaining repairs or cost. I left multiple messages and my service advisor never returned my calls.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Penny, I'm sorry to read about your experience with our service department. We aim for transparency and quality in all we do, so it's concerning that you felt otherwise. Your feedback is important as it helps us improve our services. If you're open to discussing this further, please reach out directly at your earliest convenience - I'd like the opportunity to make things right if possible. Thank you, Chris Randall - Service Manager - crandall@kingscjd.com

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1.0

Unable to test drive without full coverage insurance,

Unable to test drive without full coverage insurance, never knew had to have before buying. Only have liability on my used car, so no test drives for me

1.0

Unable to test drive without full coverage insurance,

Unable to test drive without full coverage insurance, never knew had to have before buying. Only have liability on my used car, so no test drives for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Bishop. We sincerely apologize for any frustration or inconvenience this policy caused for you and hope you'll consider giving us another opportunity to earn your business in the future. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Brian Frech - General Sales Manager - bfrech@kingscjd.com

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1.0

Sold a vehicle with bad cats on it.

Sold a vehicle with bad cats on it. Sat in shop for 9 months and still not fixed. Was charged $3,500 for a warranty that hasnt covered anything so far. Had the car for 2 years and its only been on the road about a month and only about 8,000 miles put on it from being in between their auto shop. Paid $30K for vehicle and was offered $7K for it even after they knew all the problems with it. I would not work with any dealer in the KENWOOD DEALER GROUP which includes kings dodge as a part of their umbrella.

1.0

Sold a vehicle with bad cats on it.

Sold a vehicle with bad cats on it. Sat in shop for 9 months and still not fixed. Was charged $3,500 for a warranty that hasnt covered anything so far. Had the car for 2 years and its only been on the road about a month and only about 8,000 miles put on it from being in between their auto shop. Paid $30K for vehicle and was offered $7K for it even after they knew all the problems with it. I would not work with any dealer in the KENWOOD DEALER GROUP which includes kings dodge as a part of their umbrella.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

We apologize for the issues you've experienced with your vehicle and warranty. We understand how frustrating it can be to deal with ongoing problems and lack of coverage. We would like to assist you further in resolving these matters. Please reach out to us at your earliest convenience so that we can discuss possible solutions. Thank you, Brian Frech - General Sales Manager - bfrech@kingscjd.com

Consumer response

We have already discussed solutions with managers and the solution was to lose $25K in a vehicle i got to drive for a couple thousand miles. I was also forced to sign a fraudulent document stating I canceled my warranty due to car being sold/traded in. My vehicle was never sold or traded in. These are deceptive acts people deserve to know about.

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1.0

I drove 9 hours total to see a car on a Friday after

I drove 9 hours total to see a car on a Friday after taking a day off from work. The dealership knew I was coming. I emailed the group several times the next morning around 8:00 AM in order to get a couple of questions answered and to hopefully close the deal..I did not get a response back until 1PM after I texted one last time. Over the next 4 hours I was able to get my questions answered and shave off a few dollars off of the cost. That's when I was told that the car had just been sold. So, after roughly two days of effort, a very slow response on their part Saturday morning and being involved in an active discussion, their manager did not think it reasonable to offer me a chance to close the deal. I get the idea that the first "Yes" makes the deal, though not after a customer has real skin in the game and an active discussion going on. I only wish the car had been sold when I was two or three hours out, at least I would not have wasted as much time.

1.0

I drove 9 hours total to see a car on a Friday after

I drove 9 hours total to see a car on a Friday after taking a day off from work. The dealership knew I was coming. I emailed the group several times the next morning around 8:00 AM in order to get a couple of questions answered and to hopefully close the deal..I did not get a response back until 1PM after I texted one last time. Over the next 4 hours I was able to get my questions answered and shave off a few dollars off of the cost. That's when I was told that the car had just been sold. So, after roughly two days of effort, a very slow response on their part Saturday morning and being involved in an active discussion, their manager did not think it reasonable to offer me a chance to close the deal. I get the idea that the first "Yes" makes the deal, though not after a customer has real skin in the game and an active discussion going on. I only wish the car had been sold when I was two or three hours out, at least I would not have wasted as much time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for reaching out. We sincerely apologize for any frustration or inconvenience caused by this experience and will make sure the situation gets reviewed with our team to ensure it doesn't happen again in the future. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Brian Frech - General Sales Manager - bfrech@kingscjd.com

Consumer response

Mr. Frech, I do appreciate the response, however this doesn't make it better. For me, I am still out money and time. You told me that the first "Yes" always wins. Ultimately, that is the problem. Negotiating with a third party while still in talks with another is dishonest and does not reflect a true desire to honor your customers. If you choose to do that, integrity would dictate you provide full disclosure and an opportunity for the first in queue to step up. This is especially true if time and or resources have already been spent. This only takes a minute and results in much better customer relations. Enough said. I wont bother you again.

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