Northgate Chrysler Dodge Jeep RAM

Reviews

Average Ratings

2.9
83 lifetime reviews.
  • Great sales experience

    Stopped in to look at an SUV in their 'wholesale to the public' lot. I was able to look at the vehicle without being pounced on or stalked by a sa...


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    Stopped in to look at an SUV in their 'wholesale to the public' lot. I was able to look at the vehicle without being pounced on or stalked by a sales person. No attempt to 'up sell' or push me to another, more expensive vehicle. From the sale and all the paperwork, they made sure to explain everything and stop to make sure there were no questions. The salesperson didn't play 'auto expert' Thank you JC MCoy for a great deal and a seemless sale!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Right car. Wrong dealership.

    Very disappointed in the lack of service. I inquired about a vehicle online that I was very interested in. The price was good but nowhere in the w...


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    Very disappointed in the lack of service. I inquired about a vehicle online that I was very interested in. The price was good but nowhere in the website did it mark that it was a demo vehicle. Upon some communication online with a saleswoman I was given no info initially, just told we can't keep your payments where you want them. I noticed online the price was reduced on this vehicle and asked for a refresher on where we were at figure wise. Once I finally received figures the trade value was $2k-$3k less than the other dealers I had talked to. Trying to figure out where they came up with the value, I was told "the market is what it is". At this point I found out their vehicle had 6,000 miles on it and was told "it's a fair deal." There are other similar optioned vehicles very closely priced with no miles on them. Overall what I needed was a good salesperson and someone who could justify the numbers they were providing... Absolutely the car I wanted and the wrong dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • bought a ram 2500

    Stress free and very helpful. Came to look at a used ford but could not pass up the new 2016 ram


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    Stress free and very helpful. Came to look at a used ford but could not pass up the new 2016 ram

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Used car sales manager was extremely disrespectful

    This place is a trashy Colerain establishment. Used car sales manager is a sleeze, extremely disrespectful. Waited 3 hours while they where suppo...


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    This place is a trashy Colerain establishment. Used car sales manager is a sleeze, extremely disrespectful. Waited 3 hours while they where supposed to be detailing it...gave it to me with stained seats and dirt all over the floor. Overall terrible experience.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • crappy service

    Took our 2012 jeep to check why the AC was not blowing cold air on passenger side. The dealership took apart dash and found problem. After they p...


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    Took our 2012 jeep to check why the AC was not blowing cold air on passenger side. The dealership took apart dash and found problem. After they put dash back together we picked it up and now the AC fan does not work properly. It cuts off periodically and goes to the lowest speed without anyone changing it. Took it back. They checked it again and said it was not something they did. It was just something that happened and it would cost an additional 200 to fix for something they did. The fan was working just fine before we brought it in the first time.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Damaged my Vehicle

    I let my vehicle to get serviced and I had two door dings when I picked it up. The manger was rude when I confronted them about it. I would not ...


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    I let my vehicle to get serviced and I had two door dings when I picked it up. The manger was rude when I confronted them about it. I would not recommend this dealership.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • my new Ram 2500 6.4 Hemi

    got my new Doge Ram two day before going on vacation and its the third truck I have purchased from Northgate Dodge. Everyone is very nice and alwa...


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    got my new Doge Ram two day before going on vacation and its the third truck I have purchased from Northgate Dodge. Everyone is very nice and always been happy with any service work that has been done on my other trucks . My new truck was spotless and ready to take on my vacation . the truck ran great and was a pleasure to drive .. I will have all my oil changes and service work done at the dealership

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great customer service

    Sales manager is very nice and will work with you to get the best deal possible.


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    Sales manager is very nice and will work with you to get the best deal possible.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Customer Service

    Just dealt with the Internet sales person Robin. She was very helpful. I'm not ready to buy a vehicle yet but when I am I will be going to Northga...


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    Just dealt with the Internet sales person Robin. She was very helpful. I'm not ready to buy a vehicle yet but when I am I will be going to Northgate. It will be my 2nd purchase with the dealership.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great place to do business

    I drove an hour and a half to get to the dealership because they had great online prices on the town and country I was looking for, my salesman wa...


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    I drove an hour and a half to get to the dealership because they had great online prices on the town and country I was looking for, my salesman was Herman Suyemoto, this man was so helpful. He is extremely knowledgeable about the vehicles he sells, was friendly, personable and patient. He worked hard to get me a deal I could work with regarding my trade in/financing and I drove off the lot in my new town and country. Before I left, Herman took me through all the features of the van including helping me sync up my phone. The dealership is welcoming, staff is friendly and the prices were the best I found hence my long drive to get there. Overall, I had a good experience and would recommend Northgate and especially Herman to anyone.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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