Reviews
Write a reviewDidn't buy from them but they where nice company.
Didn't buy from them but they where nice company. Matt did a good job reaching out. Thanks
Didn't buy from them but they where nice company.
Didn't buy from them but they where nice company. Matt did a good job reaching out. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Lisa was very helpfull, She gave me all the information I
Lisa was very helpfull, She gave me all the information I needed about a camry se that was dicounted $1050 I plan to go there at the end of November. hopfully I'll get anothe 1000 off
Lisa was very helpfull, She gave me all the information I
Lisa was very helpfull, She gave me all the information I needed about a camry se that was dicounted $1050 I plan to go there at the end of November. hopfully I'll get anothe 1000 off
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thanks for letting us know about your experience with Lisa! We're glad she provided you with all the details you needed. We look forward to seeing you at the end of November—let’s make that Camry SE deal even sweeter for you!
Great Experience
I had a great experience with Toyota of Bourbonnais, Erik was a great salesman who made it easier to find the right vehicle, Thanks Erik!
Great Experience
I had a great experience with Toyota of Bourbonnais, Erik was a great salesman who made it easier to find the right vehicle, Thanks Erik!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
Amazing team.
I highly recommended this dealership.Special recommend Matt Hadley.He is amazing seller.We buy new car and work with him was perfect.Another wonderful men is Dan Ballard with this location who help to with buy car.Thank you so much it is very good team.
Amazing team.
I highly recommended this dealership.Special recommend Matt Hadley.He is amazing seller.We buy new car and work with him was perfect.Another wonderful men is Dan Ballard with this location who help to with buy car.Thank you so much it is very good team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Adam(manager). Brent(manager). Are not truthful.
Adam(manager). Brent(manager). Are not truthful. Brent let us drive 400 miles for a jeep he assured Dixie would be there for us next day. They sold it 20 minutes before we arrived. Adam urged us to finish the drive and he would make it right. He promised to help us find another jeep! He promised to ship it to us! He promised to send us a nice gift card! None of this happened and he wont answer our calls now. Just another bunch of dishonest car salesman. They lie, cost us price of rental car/gas/food, and 450 miles of agoney.
Adam(manager). Brent(manager). Are not truthful.
Adam(manager). Brent(manager). Are not truthful. Brent let us drive 400 miles for a jeep he assured Dixie would be there for us next day. They sold it 20 minutes before we arrived. Adam urged us to finish the drive and he would make it right. He promised to help us find another jeep! He promised to ship it to us! He promised to send us a nice gift card! None of this happened and he wont answer our calls now. Just another bunch of dishonest car salesman. They lie, cost us price of rental car/gas/food, and 450 miles of agoney.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mike/ Carol, we apologize for the inconvenience caused during your recent experience with our dealership. Adam should not have promised the world and we apologize for the misleading information provided during your experience. There is no excuse for this sort of behavior. Let us know if there is anything we can do in order to turn your experience around.
Rip off
Do not buy a used car from this establishment. Dealt with a Rob Reus who belittled our financial situation and sold my son a car that was broken down within 48 hours. The other dealerships in town were decent enough to turn us away because they couldn’t accommodate a decent first car for my kid, but not this guy. He made it out to be a doing us a service while ripping us off. The car had no fluids in it whatsoever, and was not safe to leave the lot. I’ve got a kid eager to work and this was very discouraging and disappointing.
Rip off
Do not buy a used car from this establishment. Dealt with a Rob Reus who belittled our financial situation and sold my son a car that was broken down within 48 hours. The other dealerships in town were decent enough to turn us away because they couldn’t accommodate a decent first car for my kid, but not this guy. He made it out to be a doing us a service while ripping us off. The car had no fluids in it whatsoever, and was not safe to leave the lot. I’ve got a kid eager to work and this was very discouraging and disappointing.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Levi's Mom, we apologize for the inconvenience caused during your recent visit. There is no excuse for the way you were treated during your recent visit. Please give us a call at 815-933-7700 so we can understand your situation a bit better and to try and improve your experience with Toyota of Bourbonnais.
Always excellent!
I have been used David Bruce Service for almost 16 years now and ALWAYS I have had an excellent service for my Toyota cars. I am so happy having David Bruce Toyota Dealer near to my home.
Always excellent!
I have been used David Bruce Service for almost 16 years now and ALWAYS I have had an excellent service for my Toyota cars. I am so happy having David Bruce Toyota Dealer near to my home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are proud of our service department and our team's commitment to customer service. Visiting for over 16 years is truly appreciated! We are here to help and look forward to the next 16 years!!
No no no
Came in for a used Camry as advertised. This dealership has some of the best priced cars in the catagory, so we traveled there. The cars that they had available all had problems; the first we drove barely had brakes, the others had problems from smoker car to dings on the body to stains on the seat. Not worth the trip, although salesmen were nice.
No no no
Came in for a used Camry as advertised. This dealership has some of the best priced cars in the catagory, so we traveled there. The cars that they had available all had problems; the first we drove barely had brakes, the others had problems from smoker car to dings on the body to stains on the seat. Not worth the trip, although salesmen were nice.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate the opportunity to earn your business and we thank you for taking the time to visit. With this event we have going on now, we have had over 100 sales on the 2019 Camrys and 2020 Corollas with people near and far. We know that the lower-priced cars may have more cosmetic imperfections than others in our inventory. We will most certainly check the brakes on the one Camry since we don't want to sell a 2019 Camry that may need a brake repair. We have a range of cars and based on miles and condition, will vary in price. Our intention is for you to be able to find the best value for your wants and needs. If you still find yourself in the market and that you’d like to check out some other Camry options we can offer, please reach out as we’d be happy to help get you the best deal.
You won't go wrong here
While I have not purchased a vehicle from this dealership for reasons not having to do with the dealership, I have reached out to them numerous times in the past few years and they have always been very responsive, in particular Dave Sosnowski, in trying to meet my auto needs. They have made good offers on both new vehicles I have expressed an interest in and on trade-in values on my current vehicles as well as provided me with all the information I requested in order to make an informed decision. In short, a very accommodating dealership which it has always been a pleasure to deal with.
You won't go wrong here
While I have not purchased a vehicle from this dealership for reasons not having to do with the dealership, I have reached out to them numerous times in the past few years and they have always been very responsive, in particular Dave Sosnowski, in trying to meet my auto needs. They have made good offers on both new vehicles I have expressed an interest in and on trade-in values on my current vehicles as well as provided me with all the information I requested in order to make an informed decision. In short, a very accommodating dealership which it has always been a pleasure to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thanks a bunch Paul! It's not very often we get a review from someone that hasn't purchased from us yet! That is wonderful to hear! We are very proud of our team and we enjoy building our relationships through trust and confidence. Dave is a great team member that provides information to make an educated decision so you have everything needed to make that choice! We will continue to be here for help to make this process easy and get you a great deal on the Toyota that suits your needs most!
Great Customer Service!
I am really grateful for everyone at the dealership, especially Matt. At first, I was not sure what was the best car to fit me, and thanks to their amazing help and patience, I can now say I have a car I love at a great price! I highly recommend this dealership to everyone and anyone.
Great Customer Service!
I am really grateful for everyone at the dealership, especially Matt. At first, I was not sure what was the best car to fit me, and thanks to their amazing help and patience, I can now say I have a car I love at a great price! I highly recommend this dealership to everyone and anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks a bunch for sharing your experience! We really appreciate reaching out online and giving us the opportunity to exceed your expectations! It sounded like you were a little skeptical at first since the deal was such a GREAT value and we were happy to answer your questions. Matt is a great team member and we're happy to hear he was able to be of service. We look forward to helping any other friends and family to provide the same great service!!