Toyota of Bourbonnais

4.8
(1,682 reviews)
Visit Toyota of Bourbonnais
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed

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New (888) 719-4065 (888) 719-4065
Used (888) 340-6395 (888) 340-6395
Service (866) 692-6727 (866) 692-6727

Inventory

See all 77 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since December 2005.
Enjoy dealing with the same person during the process! We know it can be frustrating dealing with huge stores that bounce you around from person to person then manager to manager. Here you will have your own DEDICATED professional helping now AND in the future! We're proud to have earned THOUSANDS of online reviews with 4.9/5.0 average! Ask whatever questions to help make the process easiest for you. We'll provide the information needed to make a well informed educated decision that you're comfortable with! Have peace of mind knowing your needs will be handled professionally and genuinely! Give us a shot....you won't be disappointed!
THOUSANDS of Online Reviews with 4.9/5.0 Avg! Comfortable Easy process! Give us a chance and you'll see!

Service center

Phone number (866) 692-6727

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

View all 13 employees View less employees

Reviews

4.8
(1,682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Bourbonnais from DealerRater.

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5.0

April was a great person to work with!

April was a great person to work with! She was kind and understandable!She made our buying experience easy.

5.0

April was a great person to work with!

April was a great person to work with! She was kind and understandable!She made our buying experience easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Great experience at this dealership, everyone was very

Great experience at this dealership, everyone was very friendly and helpful. Caleb was very professional, friendly, knowledgeable and helpful, even with questions I have had a few days after the sale was complete. Thank you!

5.0

Great experience at this dealership, everyone was very

Great experience at this dealership, everyone was very friendly and helpful. Caleb was very professional, friendly, knowledgeable and helpful, even with questions I have had a few days after the sale was complete. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Stephanie, Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our dealership and that Caleb provided you with professional, friendly, and knowledgeable service. We appreciate your kind words and are delighted to hear about your satisfaction. If you have any further needs or questions, feel free to reach out.

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5.0

I purchased a new 2024 RAV4 Hybrid and love it.

I purchased a new 2024 RAV4 Hybrid and love it. My last new car was a 2005 Toyota Matrix, which I'm still driving. My dealing with Janelle and Dan was an excellent experience and I highly recommend them! If looking for a car go to Toyota of Bourbonnais and work with Janelle, you won't be disappointed.

5.0

I purchased a new 2024 RAV4 Hybrid and love it.

I purchased a new 2024 RAV4 Hybrid and love it. My last new car was a 2005 Toyota Matrix, which I'm still driving. My dealing with Janelle and Dan was an excellent experience and I highly recommend them! If looking for a car go to Toyota of Bourbonnais and work with Janelle, you won't be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for your positive feedback! We're thrilled to hear that you purchased a new 2024 RAV4 Hybrid and love it. We appreciate your recommendation and are delighted to hear about your satisfaction. If you have any further needs or questions, feel free to reach out. Have a great day!

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5.0

We had a great experience at this dealership.

We had a great experience at this dealership. Janelle was super knowledgeable and friendly and helpful. The finance manager was also very easy to work with. We're very happy with our purchase! We recommend Toyota of Bourbonnais.

5.0

We had a great experience at this dealership.

We had a great experience at this dealership. Janelle was super knowledgeable and friendly and helpful. The finance manager was also very easy to work with. We're very happy with our purchase! We recommend Toyota of Bourbonnais.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're thrilled to hear that Janelle and our finance manager provided you with a great experience. We appreciate your recommendation and look forward to serving you again. If you have any further needs or questions, feel free to reach out. Have a great day!

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1.0

Looked at 4Runner and was very interested but wanted to

Looked at 4Runner and was very interested but wanted to bring my wife. I offered to put a deposit down to hold it until my wife was off work. This was only a couple of hours. April the salesperson said no need for that. At 4:15pm April sent a text saying I'll see you soon. We arrived back at dealer at 4:40pm and the car was sold. Already plated and the buyer and salesperson in it. That was really xxxxty because I offered to put money down and at 4:15pm when she texted me it was clearly already sold. One thing you hope you find in a dealer is honesty and fairness. Neither of these is true for this dealer. She never even texted back an apology or anything. I contacted the dealer through their site and received a call from Manager on my voicemail. I returned the call and had to leave him a message and never heard back. Clearly, they don't give a xxxx. I would never go back here. Can't believe they treat customers this way. Very deceitful !!!

1.0

Looked at 4Runner and was very interested but wanted to

Looked at 4Runner and was very interested but wanted to bring my wife. I offered to put a deposit down to hold it until my wife was off work. This was only a couple of hours. April the salesperson said no need for that. At 4:15pm April sent a text saying I'll see you soon. We arrived back at dealer at 4:40pm and the car was sold. Already plated and the buyer and salesperson in it. That was really xxxxty because I offered to put money down and at 4:15pm when she texted me it was clearly already sold. One thing you hope you find in a dealer is honesty and fairness. Neither of these is true for this dealer. She never even texted back an apology or anything. I contacted the dealer through their site and received a call from Manager on my voicemail. I returned the call and had to leave him a message and never heard back. Clearly, they don't give a xxxx. I would never go back here. Can't believe they treat customers this way. Very deceitful !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for sharing your experience, and we apologize for the inconvenience you encountered. We strive to provide excellent service and transparency to all our customers. We understand your frustration and are committed to addressing this matter internally to ensure it doesn't happen again. Please contact Sam Lamargo at (815) 933-7700, as we would like to further address this situation. Thank you and have a great day!

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5.0

I have been car shopping with no intention on buying a

I have been car shopping with no intention on buying a Toyota. But after driving one fell in love. We bought a 2023 4runner from April and couldn't be happier. We got a good deal and were treated like family. Highly recommend this dealership. If you are looking for a vehicle, please look up this dealership and ask for April you won't be disappointed.

5.0

I have been car shopping with no intention on buying a

I have been car shopping with no intention on buying a Toyota. But after driving one fell in love. We bought a 2023 4runner from April and couldn't be happier. We got a good deal and were treated like family. Highly recommend this dealership. If you are looking for a vehicle, please look up this dealership and ask for April you won't be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're thrilled to hear that April provided you with excellent service and that you're happy with your 2023 4Runner. We appreciate your recommendation and are delighted to hear about your satisfaction. If you have any further needs or questions, feel free to reach out. Have a great day!

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5.0

Ordered and purchased a new 2024 Highlander hybrid from

Ordered and purchased a new 2024 Highlander hybrid from Toyota of Bourbonnais. Luckily we hadcJanelle as our sales person. She kept us informed and was very professional start to finish. A big THANKS goes out to all the staff at TOB.

5.0

Ordered and purchased a new 2024 Highlander hybrid from

Ordered and purchased a new 2024 Highlander hybrid from Toyota of Bourbonnais. Luckily we hadcJanelle as our sales person. She kept us informed and was very professional start to finish. A big THANKS goes out to all the staff at TOB.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're thrilled to hear that Janelle provided you with professional service and kept you informed throughout the process of ordering and purchasing your new 2024 Highlander hybrid. We appreciate your kind words and are delighted to hear about your satisfaction. If you have any further needs or questions, feel free to reach out. Have a great day!

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5.0

I left the dealership with my new Toyota Tundra and a BIG

I left the dealership with my new Toyota Tundra and a BIG smile on my face. Thank you to the exceptional sales team, especially Janelle and Dan! I highly recommend them to anyone searching for a great car-buying experience!!

5.0

I left the dealership with my new Toyota Tundra and a BIG

I left the dealership with my new Toyota Tundra and a BIG smile on my face. Thank you to the exceptional sales team, especially Janelle and Dan! I highly recommend them to anyone searching for a great car-buying experience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Joe, Thank you for your feedback! We're thrilled to hear that you left the dealership with a big smile on your face and that Janelle and Dan provided you with an exceptional car-buying experience. We appreciate your recommendation and look forward to assisting you in the future. Have a great day!

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5.0

We purchased our Toyota Highlander and couldn’t be

We purchased our Toyota Highlander and couldn’t be happier with how we were treated as a customer. Janelle was great to work with.

5.0

We purchased our Toyota Highlander and couldn’t be

We purchased our Toyota Highlander and couldn’t be happier with how we were treated as a customer. Janelle was great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're thrilled to hear that you couldn't be happier with your Toyota Highlander and that Janelle provided you with a great experience. If you have any questions or concerns, feel free to reach out. Enjoy your new Highlander, and have a great day!

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5.0

I came in to the dealership & immediately met Matt

I came in to the dealership & immediately met Matt Hadley. Totally awesome person with a great attitude. He explains *everything* to you & helps you understand every aspect of your purchase. While I have a good job, I have zero credit & Dan REALLY went above & beyond to get me into a brand new 2024 Camry that I drove off of the lot that night. Super friendly person that finished the process out seamless for me. My late mom & I have done business with this Toyota dealership over the years & everyone there is amazing, including their service team Steve (both!) & Cheri! Thank you so much, Toyota of Bourbonnais! My first time buying a car & they took all of that stress away. ❤️

5.0

I came in to the dealership & immediately met Matt

I came in to the dealership & immediately met Matt Hadley. Totally awesome person with a great attitude. He explains *everything* to you & helps you understand every aspect of your purchase. While I have a good job, I have zero credit & Dan REALLY went above & beyond to get me into a brand new 2024 Camry that I drove off of the lot that night. Super friendly person that finished the process out seamless for me. My late mom & I have done business with this Toyota dealership over the years & everyone there is amazing, including their service team Steve (both!) & Cheri! Thank you so much, Toyota of Bourbonnais! My first time buying a car & they took all of that stress away. ❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Crystal, Thank you so much for sharing your wonderful experience! We're thrilled to hear that Matt and Dan provided you with exceptional service and made your car-buying process stress-free. It's heartwarming to know that we could assist you in getting into a brand new 2024 Camry. We greatly appreciate your continued loyalty and trust in Toyota of Bourbonnais. If you ever need anything else or have any questions, please don't hesitate to reach out. Have an amazing day, and enjoy your new vehicle!

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