Skip to main content

Reviews

(287 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bert Ogden Nissan from DealerRater.

Want to share your experience with this dealership?

Write a review

Worst experience , with costumer service and maintance my...

Worst experience , with costumer service and maintance my vehicle its been there for 6 months and they have not fixed it nobody answers our questions and when we asked for a loaner we were told they dont have anything available ,

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nobody reached out , I never got a call or email. I was...

Nobody reached out , I never got a call or email. I was wanting to buy cash the car for work traveling nurse but nothing horrible

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Benito Sanchez is the best sales associate in the valley...

Benito Sanchez is the best sales associate in the valley hands down. Hugo and Benito did a great job with the purchase of my vehicle they made the process so easy. kudos !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Completed online purchase, app, trade-in, and finance...

Completed online purchase, app, trade-in, and finance app. No customer service followup x 24 hours. I initiated online chat, they chat person/robot asked me 4 times for my name that was already provided. I requested a sales person to call x 3. This never occurred.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great!

The best customer service and a lot of inventory, great experience, very helpful all the people there, super recomended, and very happy with the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Karen A, your wonderful feedback and rating mean a lot to us. It's experiences like yours that really keep us motivated! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Bought a 2021 Nissan Rogue Platinum Cement. Service was...

Bought a 2021 Nissan Rogue Platinum Cement. Service was great. Everything went great and I got the money I wanted on my trade in

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Friendly and very helpful!!!! They wereVery quick to...

Friendly and very helpful!!!! They were Very quick to bring the unit I walked in to see. Drove it and it was everything I was looking for . Got my 2021 Nissan. Sentra and love it Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They sold me a new 2021 sentra on July 6 2021 with two...

They sold me a new 2021 sentra on July 6 2021 with two damages in each the driver and the passenger door. Not even 24 hours of me owning the vehicle I notified the dealer and they told me to visit them. They took the car to the shop ans fixed the pasanger side damage, but told me they were not responsible for the driver seat door damage. The salesman, the manager, nor the director wanted to be responsible. They apologized that I didn't get a walk through when I acquired the vehicle, it was 8 30 PM with heavy rain, and nothing was noticeable at that time. The frustrating thing is that they went ahead and fixed the minor damage, but didn't take responsibility of the other one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I’m rating 5 stars ⭐️ strictly based on the spectacular...

I’m rating 5 stars ⭐️ strictly based on the spectacular duo who assisted me Benito Sanchez and Hugo Mascorro !!!! Hands down the best sales team in the entire dealership. Benito went above and beyond. They are both an asset to Bert Ogden.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New vehicle purchase, great friendly staff, amazin

Went in to purchase my first suv and walked out very satisfied with my purchase. I recommend Fred salesman. He is the best! Amazing dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Yaaresi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!