Mullinax Ford of West Palm Beach

Good dealership. They always treat me good. They will sharpen their pencil as needed. I like it there.

Best Salesman at Mullinax is Ray Bowen. Hands down the best car buying experiences we have had is with Ray. Highly recommend Ray Bowen if buying a car at Mullinax, Northlake Blvd, Palm Beach Gardens FL. He makes the experience easy and no hassles.

My 2020 Ford Explorer had been to Mullinax twice, once for recalls and once for an oil change. A short time after the second service the vehicle experienced an electrical issue and is still under warranty. After two days at the dealership we were notified it was a rodent problem. The dealership could not and would not provide any proof of this rodent problem. They saved the damaged part however the wire is cleanly cut with no damage to the connector or any signs of a rodent chewing on anything. When challenged on this they changed to a possible crash, something from the roadway flying up and cutting the wire and then said it was "probably a small mouse". They told me they saw rodent droppings but could not show me due to the "concealed location" of the damaged part. I asked if a mechanic may have possibly nicked the wire during the prior service, they said I have no proof of that and so it's on me to pay the $750 bill. I explained they couldn't provide proof of their claim and the service manager actually laughed at me and stated that they do not provide proof nor do they have to. With everyone having access to a camera phone it's hard to believe a simple picture to make a customer feel at ease is out of the question when a strange repair is needed. They have ignored emails and phone calls, absolutely terrible customer service. This incident has many more details however due to space I'll leave it at be extremely careful if you decide to use Mullinax Ford for ANY service related issues! Find another Ford dealership that actually cares about its customers satisfaction.

Tania, the salesperson, was very nice and pro. No pressure, very happy with my purchase. Thanks.

Please note that the below experience happened at a different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue since my Mullinax dealership was made aware that I would notify corporate and they actually laughed. Please read any other reviews of mine and see I do not leave negative reviews, however this is necessary. My 2020 Ford Explorer ST had been to Mullinax twice, once for recalls and once for an oil change. A short time after the second service the vehicle experienced an electrical issue and is still under warranty. After two days at the dealership we were notified it was a rodent problem. The dealership could not and would not provide any proof of this rodent problem. They saved the damaged part however the wire is cleanly cut with no damage to the connector or any signs of a rodent chewing on anything. When challenged on this they changed to a possible crash, something from the roadway flying up and cutting the wire and then said it was "probably a small mouse". They told me they saw rodent droppings but could not show me due to the "concealed location" of the damaged part. I asked if a mechanic may have possibly nicked the wire during the prior service, they said I have no proof of that and so it's on me to pay the $750 bill. I explained they couldn't provide proof of their claim and the service manager actually laughed at me and stated that they do not provide proof nor do they have to. With everyone having access to a camera phone it's hard to believe a simple picture to make a customer feel at ease is out of the question when a strange repair is needed. They have ignored emails and phone calls, absolutely terrible customer service. This incident has many more details however due to space I'll leave it at be extremely careful if you decide to use Mullinax Ford for ANY service related issues! Find another Ford dealership that actually cares about its customers satisfaction.

Andy was so patient and answered my multitude of questions, always in a very friendly manner and with a caring attitude. He projects professionalism and demonstrates the desire to establish a great rapport with his clients. Thank you Andy for making this whole experience a fun one and exceeding my expectations…and helping me get the car I had been looking for!

Mullinax is always service orientated and Ronnie is the best!! Friendly, good natured, conversant, people in sales and in service department. Up Front pricing is the best!

They were great!! Very patient and accommodating with no pressure while we were making our decision. I Highly recommend Joshua from the sales team!

By far one of the best experiences purchasing a car I've had. Bobbie was great being three hours away didn't make it easy, but they face timed me and showed me everything on the truck and made it easy and personable. Jake another Sales professional there drove the truck and paperwork to me and was a pleasure to work with. Very knowledgeable staff and friendly service! 10/10 recommend. David in finance along with Mark were very professional and a pleasure to deal with. Thank you Mullinax Team!

Very professional yet friendly. Very relaxing atmosphere and treated with respect. I would highly recommend them to others.