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I WOULD NOT RECOMMEND THIS DEALER TO ANYONE. I SPOKE WITH VANESSA GARCIA ON 9/13/19 ABOUT A USED VEHICLE. WE AGREED ON PRICE AND I TURNED IN CREDIT APP.... LATER THAT EVENING I TOOK VEHICLE FOR TEST DRIVE AND WAS HANDED OFF TO ANOTHER SALES ASSOC. ABEL SALINAS. I LEFT MR. SALINAS WITH AN AGREEMENT TO PURCHASE THE CAR. MR. SALINAS STATED HE WOULD CALL WHEN HE HEARD BACK FROM SALES MANAGER ON FINANCING. I CHECKED WITH MR. SALINAS SAT. MORNING AT 10:59 AND HE STATED IN TEXT MESSAGE THAT HE TURNED IN THE PAPERWORK. NEVER HEARD FROM HIM AFTER THAT. I EMAILED VANESSA ON MONDAY AND TUESDAY. ON TUESDAY AT 9:31 IN THE A.M. SHE STATED THAT THE VEHICLE WAS SOLD TO SOMEONE ELSE NOW AND WANTED TO KNOW IF I WAS INTERESTED IN ANOTHER VEHICLE. REALLY....NO WAY!! THERE ARE PLENTY OF OTHER DEALERS...BEWARE OF THE SAMES FORD/NISSAN IN KINGSVILLE.
John, thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details o...f this situation so we can determine how we can assist you. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (361) 592-2661 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
great pricing, quick, friendly and dependable service. The free coffee was also good
Hi Dale Wolter, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information ...about your recent visit. Take care!
I am completely satisfied with my purchase. I will be back for my next vehicle
Thank you for your feedback, it is important to us that we practice what we preach. Thank you again for making Sames your choice. Tom Grover GM
Service department does excellent work. They take the time to make sure their work is done right and at good cost. I wouldnt call them cheap, but certainly... not expensive. You get what you pay for, if not more.
Had one of the best vehicle service experiences at Sames Ford in Kingsville. Great service and fantastic customer service. I will definitely be going back.... Definitely recommend!
The service was great. I had "the works" done....glad I did as I found out I needed a new battery, when I was just thinking my oil needed changing! Pays... to go for a little more checking out of everything!
Stephanie took great care of my trade in process. I told exactly what I wanted and she got everything ready to sign. Definitely worth the drive from McAllen!!... Thank you, Steph!!
My sales person Pual was very helpful.. the team work with me. I hope to buy again in the future from them. I liked the color they had on site.
Jesse Canales was awesome. Explained everything about the truck. Sakes Ford employees did an awesome job from phone calls to in house visits. Will definitely... go back for future purchases
Just traded 2017 F250 for a 2018 F250. Overall experience was very good, trade wise and new vehicle price wise. My business has purchased several vehicles... from Stepahnie over the last few years.