Powell Watson Motors Buick Cadillac GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(24 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–5:00pm
Sunday Closed Closed
New (956) 718-4303 (956) 718-4303
Used (956) 718-4303 (956) 718-4303
Service (956) 718-4305 (956) 718-4305

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(24 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Service

Service was good. Job was completed on time.I prefer having service done at the dealership Because they know my vehicle.

5.0

Service

Service was good. Job was completed on time.I prefer having service done at the dealership Because they know my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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4.0

Not bad.

My only issue has always been the waiting time. Having to wait 2 to 3 hours for an oil change is a bit much but over all satidied.

4.0

Not bad.

My only issue has always been the waiting time. Having to wait 2 to 3 hours for an oil change is a bit much but over all satidied.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

worst service ever

worst customer service ever bad experience took 2 weeks to fix my vehicle for recall didn't even bother to fix my other issue. worst customer service reps

1.0

worst service ever

worst customer service ever bad experience took 2 weeks to fix my vehicle for recall didn't even bother to fix my other issue. worst customer service reps

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mr. Guerra, we want all our clients to have a comfortable and stress-free experience with us, I apologize that this was not achieved in your case. I have spoken with management and I ask that you please reach out to Mr. Ramon Sotelo. He is awaiting your call. You can reach him at 956.718.4300. Thank you

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1.0

Powell Watson of Laredo takes advantage of women

Powell Watson of Laredo is truly something else. They have no shame and take advantage of women for knowing better on the mechanics of a vehicle. I had them replace my tires and ever since then during a specific speed the car trembles. I've taken it back 3 times for the issue and has not been resolved. I went back today and you'll never guess what they to me to do..For me to take it to Discount Tire for an aligment and they'll reimburse me. Oh my god! and this came from the person in charge of the service dept.

1.0

Powell Watson of Laredo takes advantage of women

Powell Watson of Laredo is truly something else. They have no shame and take advantage of women for knowing better on the mechanics of a vehicle. I had them replace my tires and ever since then during a specific speed the car trembles. I've taken it back 3 times for the issue and has not been resolved. I went back today and you'll never guess what they to me to do..For me to take it to Discount Tire for an aligment and they'll reimburse me. Oh my god! and this came from the person in charge of the service dept.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mrs. Pena, we are sorry that you found your experience with our dealership less than satisfactory. We have looked at your vehicle to address your concerns, on your multiple visits to our dealership. However, we are unable to replicate the issue you are stating. We have had multiple technicians and managers inspect your vehicle, including some from our sister stores. We completed a few items on your vehicle, including balancing and rotating your tires on each of your visits hoping that this will fix the concerns you were having. They have not. We test drove the vehicle with and without you at multiple speeds to repeat the problem but were unable to do so. At this point we are recommending you utilize a third-party service center (such as Discount Tires) to see if they are able to replicate the issue. This will be at no expense to you, and we will be more than happy to reimburse you for it. We care about the concerns of our customers and found that this is the next step to alleviate any concerns you may have. Please contact us if you have any other questions and/or concerns. Thank you.

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5.0

Fast and easy

Fast and easy. Took advantage of Oil change and tire rotation for my suburban 2018. Great place to service personal vehicle , Valero is at walking distance for great Mexican taco company food. Shuttle available if you need to go to work or home. Awesome job.

5.0

Fast and easy

Fast and easy. Took advantage of Oil change and tire rotation for my suburban 2018. Great place to service personal vehicle , Valero is at walking distance for great Mexican taco company food. Shuttle available if you need to go to work or home. Awesome job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Service on Buick Enclave 2017

Went in for an oil change and check tire pressure (nitrogen). All was great, until I discovered 2 of the valve caps, were not replaced. Other than that, all was great!!

5.0

Service on Buick Enclave 2017

Went in for an oil change and check tire pressure (nitrogen). All was great, until I discovered 2 of the valve caps, were not replaced. Other than that, all was great!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

I went here to service my truck and ended buying a car...

I went here to service my truck and ended buying a car that day also. Everyone was so nice and considerate! I have really come to appreciate this dealer.

5.0

I went here to service my truck and ended buying a car...

I went here to service my truck and ended buying a car that day also. Everyone was so nice and considerate! I have really come to appreciate this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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3.0

Three visits when it should be one...

It?s shouldn?t take three visit for recall work. That?s very inconvenient.

3.0

Three visits when it should be one...

It?s shouldn?t take three visit for recall work. That?s very inconvenient.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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4.0

Service

My car was inspected because federal requirements. I did not have any problem.

4.0

Service

My car was inspected because federal requirements. I did not have any problem.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we're happy to hear you had such a positive experience with our team!

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5.0

Service

Courteous,Friendly,Respectful,Attentiveness. Good team work.

5.0

Service

Courteous,Friendly,Respectful,Attentiveness. Good team work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you so much for the positive praise and kind comments about our team.

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See all 24 reviews