Powell Watson Motors Buick Cadillac GMC

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4.1
(22 reviews)
Visit Powell Watson Motors Buick Cadillac GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–8:00pm
Tuesday 7:30am–6:00pm 9:00am–8:00pm
Wednesday 7:30am–6:00pm 9:00am–8:00pm
Thursday 7:30am–6:00pm 9:00am–8:00pm
Friday 7:30am–6:00pm 9:00am–8:00pm
Saturday 9:00am–5:00pm 9:00am–6:00pm
Sunday Closed Closed
New (956) 815-0803 (956) 815-0803
Used (956) 815-0809 (956) 815-0809
Service (956) 815-0812 (956) 815-0812

Inventory

See all 79 vehicles from this dealership.

About our dealership

Why should you buy from Powell Watson Motors? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in LAREDO. Visit us today to discover why we have the best reputation in the LAREDO area. Bienvenidos a la agencia de Powell Watson Motors ! Estamos aqui para asegurarnos que usted obtenga exactamente el vehiculo que usted esta buscando. Ademas de que usted podra navegar por nuestro inventario, nuestro equipo de profesionales de ventas estan capacitados para ofrecerle a usted una atencion de la mas alta calidad.
The Buick, GMC, and Cadillac Dealer of Choice for South Texas!

Service center

Phone number (956) 815-0812

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Reviews

4.1
(22 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

worst service ever

worst customer service ever bad experience took 2 weeks to fix my vehicle for recall didn't even bother to fix my other issue. worst customer service reps

Dealer response

Mr. Guerra, we want all our clients to have a comfortable and stress-free experience with us, I apologize that this was not achieved in your case. I have spoken with management and I ask that you please reach out to Mr. Ramon Sotelo. He is awaiting your call. You can reach him at 956.718.4300. Thank you

1.0

Powell Watson of Laredo takes advantage of women

Powell Watson of Laredo is truly something else. They have no shame and take advantage of women for knowing better on the mechanics of a vehicle. I had them replace my tires and ever since then during a specific speed the car trembles. I've taken it back 3 times for the issue and has not been resolved. I went back today and you'll never guess what they to me to do..For me to take it to Discount Tire for an aligment and they'll reimburse me. Oh my god! and this came from the person in charge of the service dept.

Dealer response

Mrs. Pena, we are sorry that you found your experience with our dealership less than satisfactory. We have looked at your vehicle to address your concerns, on your multiple visits to our dealership. However, we are unable to replicate the issue you are stating. We have had multiple technicians and managers inspect your vehicle, including some from our sister stores. We completed a few items on your vehicle, including balancing and rotating your tires on each of your visits hoping that this will fix the concerns you were having. They have not. We test drove the vehicle with and without you at multiple speeds to repeat the problem but were unable to do so. At this point we are recommending you utilize a third-party service center (such as Discount Tires) to see if they are able to replicate the issue. This will be at no expense to you, and we will be more than happy to reimburse you for it. We care about the concerns of our customers and found that this is the next step to alleviate any concerns you may have. Please contact us if you have any other questions and/or concerns. Thank you.

5.0

Fast and easy

Fast and easy. Took advantage of Oil change and tire rotation for my suburban 2018. Great place to service personal vehicle , Valero is at walking distance for great Mexican taco company food. Shuttle available if you need to go to work or home. Awesome job.

5.0

Service on Buick Enclave 2017

Went in for an oil change and check tire pressure (nitrogen). All was great, until I discovered 2 of the valve caps, were not replaced. Other than that, all was great!!

5.0

I went here to service my truck and ended buying a car...

I went here to service my truck and ended buying a car that day also. Everyone was so nice and considerate! I have really come to appreciate this dealer.

3.5

Three visits when it should be one...

It?s shouldn?t take three visit for recall work. That?s very inconvenient.

4.0

Service

My car was inspected because federal requirements. I did not have any problem.

Dealer response

Hello, we're happy to hear you had such a positive experience with our team!

5.0

Service

Courteous,Friendly,Respectful,Attentiveness. Good team work.

Dealer response

Hi, thank you so much for the positive praise and kind comments about our team.

5.0

Service Department

Good service I took my pick up to be repaid and the personnel was professional and courteous

Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

1.0

Yukon XL suspension check

Had appointment at 0800, I went to check on SUV at 5pm and had not even been checked it cause before they brought me my truck they went around the block, why have an 0800 appointment if they won?t even check it, they said nothing was wrong with it but they didn?t give an invoice of what they did, bad service

Dealer response

Hugo, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. If you can please reach out to our management team to see if we can address your issues. Thank you.

Read all 22 reviews