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Reviews

Average Ratings

4.8
398 lifetime reviews. Includes reviews of Courtesy Kia from DealerRater.com
  • Awesome Experience !!

    Bassam was more than helpful, he is your go to guy !!

    Dealer Response

    Matt, Thank you for leaving a positive review of Courtesy Kia of Brandon. Customer service is paramount, so I am happy to hear that Bassam was hel...


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    Bassam was more than helpful, he is your go to guy !!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Matt, Thank you for leaving a positive review of Courtesy Kia of Brandon. Customer service is paramount, so I am happy to hear that Bassam was helpful. We appreciate your business and if you need anything in the future, please make sure to let us know. Andrew Dunton, General Manager


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  • New Kia Sedona

    Great no pressure experience. Quality customer service.


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    Great no pressure experience. Quality customer service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Forte

    Andres was great he was friendly,and courteous. Brett in finance got the job done professionally.


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    Andres was great he was friendly,and courteous. Brett in finance got the job done professionally.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Receptionist

    Rosa was awesome, Brett was very helpful with the financing & overall had an awesome experience. Would definitely recommend them.


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    Rosa was awesome, Brett was very helpful with the financing & overall had an awesome experience. Would definitely recommend them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Helpful and courteous
    April 29, 2017

    Great place to buy a car! Everyone so helpful and nice. Recommend this dealer to be checked out. Thank you Frank! Very honest for finding mone...

    Courtesy Kia of Brandon

    Thank you for taking the time to share your experience with me and the rest of our team here at Courtesy Kia of Brandon. Providing outstanding ser...


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    Great place to buy a car! Everyone so helpful and nice. Recommend this dealer to be checked out. Thank you Frank! Very honest for finding money in my car and leaving it while having car detailed.

    Does recommend this dealer
    Courtesy Kia of Brandon

    Thank you for taking the time to share your experience with me and the rest of our team here at Courtesy Kia of Brandon. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear Frank was honest and helpful. Please don't hesitate to reach out if you have any questions or need anything else. Andrew Dunton, General Manager


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  • Salesman, Alister Loblack

    I came in looking for a used car, something that would be comparable to my budget. We had in mind a specific car. However, after talking with Alis...

    Dealer Response

    We at Courtesy Kia of Brandon appreciate your review of our dealership. I am very pleased to hear that Alister made you feel comfortable and was c...


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    I came in looking for a used car, something that would be comparable to my budget. We had in mind a specific car. However, after talking with Alister, he offered me another option, and that was leasing, which I had never done. He made me comfortable, as he explained my options between buying and leasing. Bottom line, I was out the door with a brand new Kia Soul, leasing. Alister's approach was clear, direct, but, proving both can be done while still being courteous and friendly; putting me as ease in the purchasing of my vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We at Courtesy Kia of Brandon appreciate your review of our dealership. I am very pleased to hear that Alister made you feel comfortable and was courteous. We appreciate your business. Andrew Dunton, General Manager


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  • Top notch!!!!

    Cristian was amazing. His product/feature knowledge is tremendous. Coming from a 10 year old SUV that didn't even have Bluetooth, it was his d...

    Dealer Response

    Eric, Thank you for the great review of Courtesy Kia of Brandon. I am proud to hear that Cristain explained everything and was passionate. we look...


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    Cristian was amazing. His product/feature knowledge is tremendous. Coming from a 10 year old SUV that didn't even have Bluetooth, it was his demonstration and explanation of all the features and technology of the 2017 Sorento SXL seamless and not overwhelming. I highly recommend. His knowledge and passion for the brand and specific products is second to none.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Eric, Thank you for the great review of Courtesy Kia of Brandon. I am proud to hear that Cristain explained everything and was passionate. we look forward to serving you again in the future. Andrew Dunton, General Manager


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  • Great Experience!

    Don't know where to start! If you are fed up with car salesman telling you the same old thing... Courtesy Kia is the place to go. Rafael and Amy ...

    Dealer Response

    Thanks for the feedback, Valerie Anderson. We strive to provide excellent service to our customers at Courtesy Kia. Wishing you a great day until ...


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    Don't know where to start! If you are fed up with car salesman telling you the same old thing... Courtesy Kia is the place to go. Rafael and Amy are wonderful. They are down to earth people that truly work with you to get the price that you want. Two of the nicest people you ever wanted to meet. Rafael has extensive knowledge of every vehicle from safety ratings to engine size to fuel consumption. He knows each and every one of these cars like the back of his hand. Amy has a heart of gold. Amy truly just wants to make you happy and sell you the best car suited to your needs. Now on to the service department. I have dealt with numerous service departments at numerous dealers over the years and have never and I mean NEVER worked with a service department that had such consistent exceptional service as Courtesy Kia. I truly believe that that is a result of their great manager Rodney. They don't make them better than him. His customer service skills and true empathy for his customers is truly amazing. After going to seven different dealerships to look for my vehicle's I know I made the right decision. Thank you Courtesy Kia Rodney, Rafael and Amy for an amazing experience!! I love my new Kia Soul and Kia Forte ( yes they were so good.. I bought two!! )

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the feedback, Valerie Anderson. We strive to provide excellent service to our customers at Courtesy Kia. Wishing you a great day until the next time we meet. Regards, Andrew Dunton GM


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  • Jim Fair

    I met and talked with Rosa Rolon-Claudio twice before purchasing my Sorrento. She was friendly, professional and knowledgeable about the products...

    Dealer Response

    Jim, Thank you for taking the time to review Courtesy Kia of Brandon. We take pride in exceeding our customers' expectations so I am thrilled to ...


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    I met and talked with Rosa Rolon-Claudio twice before purchasing my Sorrento. She was friendly, professional and knowledgeable about the products. She made car shopping enjoyable, not like the nightmares I have encountered in the past with other dealers.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim, Thank you for taking the time to review Courtesy Kia of Brandon. We take pride in exceeding our customers' expectations so I am thrilled to hear that Rosa was professional and friendly. We value your business and look forward to working with you again. Andrew Dunton, General Manager


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  • Horrible Sales Experience
    March 20, 2017

    I moved to Tampa Bay last May and as a Kia owner needed somewhere to service my car that I could trust. After reading some reviews I decided on th...

    Courtesy Kia of Brandon

    Thank you for taking the time to leave us feedback. We do our best to make sure we meet or beat our customers¿¿¿ expectations, so we are disappoin...


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    I moved to Tampa Bay last May and as a Kia owner needed somewhere to service my car that I could trust. After reading some reviews I decided on this dealership. I went in a few weeks ago to get my Optima serviced and was approached my Rosa in the Vehicle Exchange program they have. From the very beginning I told her that I am only interested if my payments are about the same and they paid my current car off so I do not owe anything more on it. I test drove the 2016 model of what I have an honestly loved the car. In every measurable way it is a significant upgrade from the 2013 Optima SXL that I have now. I was assured that we could work something out that would work for me. I ended up leaving the dealership and took a couple of weeks to think about it. I ended up sending her an email with the deal that I was comfortable with and told her to call me if we could get close and work something out. I sent 2 emails within 2 minutes of one another, one had the monthly payment i was looking for and money down and the 2nd had the financing terms (60 months). Rosa called me the next day and said they had accepted my terms. I was excited since I was expecting some kind of negotiation and went in the following morning expecting to sign on the dotted line and leave in my new car. Upon arriving I test drove a sportage as well and then decided to stay with the optima. The "deal" that was placed in front of me was NOTHING like what they had supposedly "accepted" the day before. I went back and forth with them for more than an hour and finally decided my time had been wasted, got up and walked out. The entire time Rosa kept saying that i was "young and have good credit" and I should take this "great deal" I was getting. I am young and have good credit, this is true. But it is because I do not make deals like this one!!! Both of the sales people kept talking over me, were fairly insulting and very pushy. I have bought and sold over 10 cars from many dealers and have NEVER been treated this poorly. I find it ironic that their name is Courtesy Kia after the experience that I had. I am so upset about this that I am looking at other dealerships in the Tampa Bay area for when it is time to service my Optima again. My experience with this sales team is a horrible representation of the Kia brand.

    Does not recommend this dealer
    Courtesy Kia of Brandon

    Thank you for taking the time to leave us feedback. We do our best to make sure we meet or beat our customers¿¿¿ expectations, so we are disappointed when we hear when those expectations are not met. I appreciate your honest feedback regarding your sales experience and would like to discuss this issue with you further. Please contact me at your earliest convenience. Andrew Dunton, General Manager, 813-580-5250


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