Lokey Motor Company Hours
Lokey Motor Company in Clearwater became the State of Florida's very first Mercedes-Benz dealer in 1965, but we've been
serving the Tampa Bay area since 1952 under the moniker Lokey Oldsmobile. Back then, we sold everything from cars to airplanes! These days we offer a wide variety of new Mercedes-Benz cars and SUV's, along with top-quality used cars and factory certified pre-owned cars. Now in our second generation of family ownership, we continue to be dedicated to clients in Sarasota, Wesley Chapel, Tampa, St. Petersburg, New Port Richey, Palm Harbor, and Bradenton.
"Big Enough To Serve, Small Enough To Care"
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This delearship commits in writing to a price then changes it on the purchase paperwork. They tell you market changed price and buy at new price or don’t... buy.
Initially let me say that I have been a Mercedes owner for the past 20 years. I recently relocated from Clearwater Florida with the intent of trading in... my 2008 Mercedes which was in very good condition older C 350 sport, for a newer model either used, or preowned certified. I have always had a very good customer service relationship with the Mercedes dealerships in the Chicago area. Based on that experience I expected no less at Lokey motors. The buying experience was fantastic. The financing aspect was fantastic. It was when I began to ask for a second key That was where my issue began. My request for a second key eventually led me to the manager of the used vehicle section. This gentleman, if I can call him that, began to berate me when I asked if I could get a second key for the vehicle. Rather than responding to my request, he began to imply that I owed additional money to the dealership because the payoff value of my vehicle was wrong. ($300) Mind you the transaction had taken place two months prior and this is the first time I am being informed of any monies that I owe the dealership. I was shocked that I would owe any money and that I would be informed about it in such an unprofessional manner. I informed the manager that if I had owed any money, why was I not given a call, or sent correspondence, or even a FedEx for the $300 dollars he claimed was in dispute. I was highly upset at the manner in which this issue was presented to me. It was presented to me as if I were a deadbeat consumer looking to beat Mercedes out of some money. It was infuriating and maddening to basically be accused of being a thief or someone who did not pay their debts. I told the manager that if I owed the company $300 or $3000 dollars I pay my debts and this was the first time that I was hearing about this. I told him It was not my responsibility to get the payoff value for my trade-in and apply that to any deal that had happened two months prior. And what did this have to do with me getting a second key for the vehicle I had just purchased which they had yet to provide? The manager continued in a VERY unprofessional tone and the conversation devolved accordingly. I insisted to the manager that he put in writing whatever monies I owed to the dealership and I would pay them properly. He repeatedly insisted that I check with my bank and only after I persisted that he put something in writing did he cavalierly agree to do so . We will see. In any event, this was the most unprofessional experience that I’ve had with a Mercedes manager in the 20 years I’ve owned Mercedes vehicles. The Chicagoland Mercedes dealers are very professional and go out of their way to accommodate their customers in every way possible. Not here. I’m waiting for this letter. And I STILL want a second key. There’s a not-so-nice name that immediately comes to mind for people who act like this but I won’t use it here. I’m STILL incensed. I’ll be following up with corporate.
Leased an AMG G T for 4 months and then purchased an AMG GTS. Great buying and leasing experience. Salesman Joe Reviere was knowledgeable and very customer... oriented. Best buying situation
Thank you so much for your review! We are glad Joe Reviere was able to help. Enjoy your GTS!
Felt like one of the family, Joe Ryndak was great, lead us to the car he thought we would like, and we got it hassle free.
Lockey advertised a preowned vehicle with an add-on feature and removed it before the sale. When I inquired about having it reinstalled the next day, they... denied ever removing it (it was apparent in the advert photos), then disregarded subsequent emails. Be careful when buying vehicles and ensure you thoroughly check before taking ownership.
I was very surprised when greeted by Andre Martinez very knowledgeable and friendly . He was very professional not pushy at all he listen to my needs... and highly recommend
Frank was great to work with. Will definitely go back and recommend this dealership to anyone who wants a great vehicle for a fair price. Buying process... was painless. In and out.
We are thrilled Frank was able to help. Thank you for taking the time to leave a review!
Absolutely horrible experience. People working there are unprofessional and very rude, especially management.
While we strive for complete customer satisfaction we find that sometimes we fall short. Please feel free to contact us so that we can try to find re...solution to your situation.
I purchased a 2013 CPO E-350 from Dan Zoda about 16 mos ago and I'm now getting ready in late April to puchase either a CPO GLE or a new GLC. I like the... whole process at Lokey ... Dan was great ...and I plan on meeting with them in late April to decide what I want to do.
Thank you for taking the time to review us. We like Dan too! We appreciate your business!
Taking advantage of this opportunity to personally thank Joe Reviere and Tanya McKenney for their outstanding knowlege and profesionalism in helping a... customer go though the process of purchasing the right car and then leaving the dealership with a clear understanding of what this new car can do and furthermore that you can call back with any type of questions and they will be there for you and gladly answer whatever concern you might have. I definitely give these two extraordinary associates thumbs up and wish them best of luck! Thank you!!!!
Thank your for your review, Lokey Motor Company appreciates when our customers take the time to leave a note about us! We're glad you experienced our ...world-class service with Joe and Tonya, and hope to see you again! -Lokey Motor Company/Daniel Zoda/Internet Sales Manager