Herrnstein Chrysler Dodge Jeep Ram Kia

Would not recommend. Messed something up on my car when they were replacing a switch and was told they would give me a call when to bring my car back. Well it’s been a month and no calls. I’ve called and tried to talk to someone in the service dept and the lady knew nothing about it and said she would have someone call me the next day. It’s been almost two weeks since I talked to her and still no call.

Considerate and helpful, a calm and organized experience from beginning to end. Would buy another one again! Thanks

We had a GREAT experience buying a used Mini Cooper Clubman recently. The car was even better in person than shown in the online pictures. Ryan was fantastic to work with and took care of us like family. He even waterproofed our temp tag so it wouldn't get wet or run in the rain. Financing was very straight-forward and up front about everything. We were in and out in a little over 2 hours and that was with the test drive and trade. We'd purchase there again, and that's the best compliment I could give!

I am 72 years old and have owned over 60 vehicles. I recently purchased my 4th vehicle from Hernsteins of Waverly and couldn’t be happier. My salesman, Alex, and the finance man, Ethan, were extremely courteous and professional. Great experience!

Absolutely an awesome experience! Thomas and Bryce were fantastic during the sales process! We are from Sandusky but will definitely make the drive to buy another car….Nice work guys! Rick loves his Jeep! Thanks! Vanessa

I bought a 2022 Jeep Cherokee Jan. 26, 2023. My salesman was Danny Boggs. If you need a car i highly recommend Danny. He makes you feel comfortable and welcome, he will try real hard to find you a good deal. My experience at Herrnstein of Waverly was excellent!

This review is for Herrnstein Kia (since I just bought a 2023 Kia Seltos) and it was a fantastic buying experience. Actually, it was the smoothest car buying process I have ever went through. I did get financing through my own personal bank so I didn't have to deal with finance a whole lot but what little time I did was easy. The best part of the experience was my sales rep, Jared. He was welcoming and personable and seemed just as excited as I was about getting a new car. He has answered all my questions (even after I had taken the car home) quickly and I never felt like I was being a burden; and I had a lot of questions. Some dealerships I have dealt with in the past seem to be annoyed by my questions. Overall a great experience with the Kia branch and would recommend asking for Jared to anyone looking to buy a Kia.

Bought several new vehicles from this dealership. Had a warranty issue on our 2019 Jeep I’ve been trying to get fixed. This service department is unresponsive and NEVER calls you back. I’ve reached out to them many times with zero support. No customer service to speak to or care from staff. They love you when you are buying a new vehicle but after that good luck. I’ll never buy from them again.

Left my car with the service department 4 hours before closing, to do minor work. An oil change, brake service & diagnostic work. Around 2 hours later I received a text with the information on what needed serviced, so I approved it. The service advisor apparently just left without telling anyone or letting someone know that this sensor needed replaced. I called 30 minutes before closing just to be told that the service advisor was gone and I am not able to pick up my car tonight. As someone who has a job with a pretty strict attendance policy, I really needed my car in the morning. I usually recommend Herrnstein to everyone I know, for service and if they’re looking to buy. I bring my car here for service pretty often, but unfortunately I don’t know that I’ll bring my car back after this experience or recommend anyone to come here.

We bought our 2018 Ram 2500 truck from Herrnstein in Jan. of this year, 2022. I know it is a used truck so it is not in perfect condition. The track has/ had new tires on it. That was a nice feature of the truck. I happened to notice that the right front tire had worn badly on the outside edge of the tire. This is in October of 2022. I took it in to a tire store to have the alignment checked. The mechanic called me over to the service desk to tell me that who ever worked on the truck last did not tighten the toe in adjusting nut!!!! This caused the tire to wear so badly. I am assuming that some at Herrnstein did the work. If you are going to buy a used vehicle from this dealership, you should have it checked over by another mechanic to find any flaws or defects in the vehicle. As the saying goes, Buyer beware.