Herrnstein Chrysler Dodge Jeep Ram Kia

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Reviews

Average Ratings

4.8
104 lifetime reviews.
  • Great Service - We Were Treated Like Family

    My wife and I spoke to Tom Buck on the phone regarding a 2014 Jeep Wrangler Unlimited (Anvil Clear-coat in color). Tom was wonderful on the phone ...


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    My wife and I spoke to Tom Buck on the phone regarding a 2014 Jeep Wrangler Unlimited (Anvil Clear-coat in color). Tom was wonderful on the phone and very knowledgeable. He invited my wife and I to the dealership to test drive the vehicle, but being over an hour away, we had to wait about a week before we had the chance to drive up. Tom had stated that he recently took a promotion with the company, but I would be working with Mike Collins. Upon arrival, Mike greeted us, and treated us like family. I cant tell you how pleasant it was to work with Mike, and Tom. They were extremely fair on the trade in value of our 2006 Jeep Wrangler Unlimited, and I cant tell you how happy we were when we left. We both hate going into dealerships that have pushy salespeople. Mike and Tom were not pushy at all, and answered all of our questions. I have purchased vehicles at several dealerships over the years, and I have to say that Hernstein's has been the BEST! In our experience, some dealers want to show you the payments you will be paying, and not disclose the price your actually paying for a vehicle. If they try that tactic, my wife and I walk out the door. Mike and Tom were upfront with the price we were paying, and the taxes, and fees. It's nice to see that we still have honest dealerships . I would highly recommend Hernstein's to anyone. I will not buy another vehicle from any other dealership, Hernstein's has my business for life. THANKS MIKE AND TOM!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience

    My husband and I had just stopped to look around. We were looking for fuel economy and were interested in the Kia Niro. Jamie Lynch was very know...


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    My husband and I had just stopped to look around. We were looking for fuel economy and were interested in the Kia Niro. Jamie Lynch was very knowledgeable and familiar with this vehicle. He explained nearly everything about it. After a test drive we were signing papers and driving home in our new Niro. Jamie even programmed my iphone to the car! The entire process went smoothly with no pressure or hard sell tactics.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2017 Kia Sportage

    Great experience and love my vehicle! Salesperson was Jared- he was very knowledgeable about the vehicle he sold me and as far as car buying goes-...


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    Great experience and love my vehicle! Salesperson was Jared- he was very knowledgeable about the vehicle he sold me and as far as car buying goes- it was as smooth of a process as it could have been.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • DONT LISTEN TO CUSTOMERS!!!

    Had my truck in there to be serviced because I bought a truck from the hyundai used store and they were to fix a boost leak. I asked them to progr...


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    Had my truck in there to be serviced because I bought a truck from the hyundai used store and they were to fix a boost leak. I asked them to program keys to truck (didn't have remotes). I told them it could be done if they followed the EXACT process I had gotten online. The lady took a quick look and said she would try it but I would have to pay if it didn't work. After sitting there for 3 hours just to get keys programmed she told me it could not be done and that it would require too much and be way too much. So I payed them. Went to bobb Boyd in Lancaster, Ohio and gave them the directions and they had it done and working within 30 minutes. I knew when my buddy told me he had issues here I shouldn't of even tried. They just want to take your money!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Carl and Ann Collier

    We were treated so good from the time we bought our 2008 van there we decided to come see about a truck and we bought a 2016, but it was not big ...


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    We were treated so good from the time we bought our 2008 van there we decided to come see about a truck and we bought a 2016, but it was not big enough so we bought a bigger 2016 from Rich Moody, we will be bringing our daughter there to see Rich in about two months for a car, Rich you better be there. You guys treat us like family. THANKS.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Asked for pictures

    Asked to see more pictures. Ended up not getting any pictures! Got a lot of emails about other things. All i asked was for pictures, nothing else....


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    Asked to see more pictures. Ended up not getting any pictures! Got a lot of emails about other things. All i asked was for pictures, nothing else. The one stars are a low rating due to not going to the facility and/ or purchased a vehicle for this dealership

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Straight Foreward, Direct Marketing

    We saw the Soul on the showroom floor before Thanksgiving when we were in the dealership. We had never considered the Soul for us personally. Af...


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    We saw the Soul on the showroom floor before Thanksgiving when we were in the dealership. We had never considered the Soul for us personally. After seeing the vehicle first hand, and learning from Viren all the warranty information, and the year end sales promotion Kia was having, we returned at the end of December to look more closely. Viren D'Souza was extremely knowledgeable about his products, and their comparisons to other cars. We enjoyed working with him, and will certainly refer others to him. We also found Leila Chavez to be very helpful.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mister

    Rich, Tom and right on up the ladder - good people to work with. Rich had to scramble to locate the vehicle I wanted and he got it done. Also good...


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    Rich, Tom and right on up the ladder - good people to work with. Rich had to scramble to locate the vehicle I wanted and he got it done. Also good at reviewing nuts and bolts of new vehicle. I'd suggest friends and family check in here and one good hint - they do like donuts! :-)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service

    Had a great experience! Will definitely recommend to family and friends! Mark was great! Fast service


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    Had a great experience! Will definitely recommend to family and friends! Mark was great! Fast service

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience

    Worked with Rich Moody and it was a great experience. He went above and beyond to make the experience great.


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    Worked with Rich Moody and it was a great experience. He went above and beyond to make the experience great.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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