Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.6
396 lifetime reviews. Includes reviews of INFINITI of Tampa from DealerRater.com
  • Happy customer

    We currently have 2 Infiniti's which makes #'s 3 & 4 for us...we love the cars. Since moving to Tampa over 10 years ago, we went from Infiniti to ...

    Dealer Response

    CD, We appreciate you taking the time to write a review for Infiniti of Tampa and your experience in our service center. We are glad to know we ge...


    Show Full Review

    We currently have 2 Infiniti's which makes #'s 3 & 4 for us...we love the cars. Since moving to Tampa over 10 years ago, we went from Infiniti to closer oil & tire shops and then after to a 5 hour oil change and having the electrical system go weird (found out the new guy got to practice on our car), I went back to Infiniti of Tampa. They match the price of tires and I really like getting a clean car back after oil changes and repairs. Eddie has been great to work with over the last several years and I'm happy he's back. He's extremely professional, greets me like a friend when I come in and I feel very confident that my car gets what it needs when it needs it. I also believe that going to Infiniti for the recommended checks has kept my car in what I feel is near new car condition..even at 130,000 miles.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    CD, We appreciate you taking the time to write a review for Infiniti of Tampa and your experience in our service center. We are glad to know we get you the best prices while treating you as a priority! Please let us know if there is anything at all that we can do for you going forward. Paul Snedic, General Manager, 813-324-2866.


    Hide Full Review
  • Money hungry, will only take advantage of you!!
    May 1, 2017

    Please do not bring your hard earned money to this place. This way my first time buying a car on my own and they literally only cared about the sa...

    INFINITI of Tampa

    Kristen, Thank you for your review, as we appreciate your feedback. We regret to hear you feel this way about your dealership experience. Paul Sne...


    Show Full Review

    Please do not bring your hard earned money to this place. This way my first time buying a car on my own and they literally only cared about the sale and they did not care that they put me in an unsafe vehicle that has depreciated so much in ten months the value has dropped 20k!!!! This place with scam you in a heart beat and if you call corporate, they aren't any help either. I feel the need to call this dealership out for the ugly they are.

    Does not recommend this dealer
    INFINITI of Tampa

    Kristen, Thank you for your review, as we appreciate your feedback. We regret to hear you feel this way about your dealership experience. Paul Snedic, General Manager, 813-324-2866


    Hide Full Review
  • Poor customer service experiences
    April 17, 2017

    If were asked to provide an opinion of the level of service and professionalism provided to customers at your Infiniti dealership based on my pers...

    INFINITI of Tampa

    Thank you for taking the time to leave your review. We strive to provide excellent service in our service department, so I apologize for any misco...


    Show Full Review

    If were asked to provide an opinion of the level of service and professionalism provided to customers at your Infiniti dealership based on my personal experiences with Mr. English, I would say your service deprtment has wanton disregard for its customers, their satisfaction, and most importantly their desire to continue to patronize your dealership. For the sake of continuity, I have requested to work with said service representative, Mr. English, on multiple occasions. During the April 7th encounter I was told I would not receive the advertised, complementary car wash because I missed the cut off time for a car wash. This was not the first time I was denied a car wash after service however the rationale offered was not the same. When I asked Mr. English to explain why the appointment time was available on the website and why would customers be allowed to schedule an appointment at that time if it limits service options he replied " I don't know". During this encounter Mr. English also questioned the validity of my electronic service coupon and insisted that I provide the "code" on the email. After producing the email Mr. English agreed to honor the discount, however, I did not see any code/codes listed. Mr. English also provided a list of recommended services which included new tires. I informed Mr. English that I recently purchased tires from a Goodyear distributor and he recommended I schedule an alignment with the Infiniti after the tires have been mounted. Mr. English explained that most often non Infiniti service departments cannot correctly align Infiniti vehicles. Mr. English also informed me that my coupon included a discounted rate for an alignment that was valid through April 30, 2017. I agreed to return at a later time for an alignment. The following encounter on April 10 was absolutely the worst experience I have had with a dealership service department to date. I scheduled an appointment for tire mount, balance and alignment. I contacted the service department by telephone and was told the tire mounting and balance would cost $99.99 plus tax. When I met with Mr. English to review the scheduled services and cost he informed me there would be an extra $40.00 shop cost. I explained that I was not made aware of this additional expense and expressed my concern with not receiving accurate information. Initially Mr. English reiterated the purpose of the cost without addressing the concerns raised and ultimately Mr. English refused to engage in any further discussion. Being that Mr. English was unapologetic and unwilling to address my concerns, I requested my vehicle and left the dealership. I immediately attempted to contact the service manager, James Stawski and left a detailed message on his voicemail requesting a return call. Mr. Stawski has never returned my call.

    Does not recommend this dealer
    Came in for service or repair
    INFINITI of Tampa

    Thank you for taking the time to leave your review. We strive to provide excellent service in our service department, so I apologize for any miscommunication that occurred. I would like to discuss this issue with you further. Please contact me at your convenience. James Stawski, Service Manager, 813-874-8909


    Hide Full Review
  • Fadi is the man!!

    I've been going here since I moved to Tampa 2 years ago. Fadi has taken care of me nearly every time I've gone and his service is always impeccabl...

    Dealer Response

    Joey, We at INFINITI of Tampa appreciate your positive review of our dealership. I am very pleased to hear that Fadi provides impeccable service. ...


    Show Full Review

    I've been going here since I moved to Tampa 2 years ago. Fadi has taken care of me nearly every time I've gone and his service is always impeccable. Most people think dealerships rip people off, however I've expereniced the opposite here. Fadi really looks out for me and I can't think him enough.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joey, We at INFINITI of Tampa appreciate your positive review of our dealership. I am very pleased to hear that Fadi provides impeccable service. Thank you for your business! Paul Snedic, General Manager


    Hide Full Review
  • friendly and easygoing

    Chris foster was a great salesman from my first inquiry online to signing the papers! I found a sweet G25 gently used at a great price and he even...

    Dealer Response

    Chris, Thank you for your positive review of INFINITI of Tampa. I am very pleased to hear that Chris was great and easy going. Thank you for you...


    Show Full Review

    Chris foster was a great salesman from my first inquiry online to signing the papers! I found a sweet G25 gently used at a great price and he even went down more on price to accommodate my bank preapproval that was well under asking price. Easy going and no pressure at all this is my first Infiniti and I'm ecstatic about it. There's a 2 inch tear in the driver seat which potentially could've gotten bigger over time and been a deal breaker but he's setting up an appt for me to get it fixed. Sold ! Thanks Chris foster and the other 2 gentleman who's names I can't remember but we're also friendly and accommodating.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chris, Thank you for your positive review of INFINITI of Tampa. I am very pleased to hear that Chris was great and easy going. Thank you for your business and we look forward to working with you again in the future. Paul Snedic, General Manager


    Hide Full Review
  • Great place, great service

    Great place, great service level, I want trying to buy anything, just had a few questions about a vehicle and I got all the answers I wanted, the ...

    Dealer Response

    Leonardo, We at INFINITI of Tampa appreciate your positive review of our dealership. I am very pleased to hear that our team is great and answered...


    Show Full Review

    Great place, great service level, I want trying to buy anything, just had a few questions about a vehicle and I got all the answers I wanted, the personnel is amazing, I recommend this place to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Leonardo, We at INFINITI of Tampa appreciate your positive review of our dealership. I am very pleased to hear that our team is great and answered your questions. Let us know how we may assist you further! Paul Snedic, General Manager


    Hide Full Review
  • Experience

    Very professional upscale place. I'm in the market for a vehicle and although I didn't purchase I was very impressed with the facility. The shop i...

    Dealer Response

    Thank you for your positive review of INFINITI of Tampa. I am very pleased to hear that our team is professional and you were impressed with our d...


    Show Full Review

    Very professional upscale place. I'm in the market for a vehicle and although I didn't purchase I was very impressed with the facility. The shop itself looked very clean and modern as if it was a showroom floors included. I was acknowledged right a few seconds into stepping in. Two thumbs up!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive review of INFINITI of Tampa. I am very pleased to hear that our team is professional and you were impressed with our dealership. Thank you for your business and we look forward to working with you again in the future. Paul Snedic, General Manager


    Hide Full Review
  • Excellent Service
    December 6, 2016

    James Stawski is going to make a great general manager one day! My service advisor Mike English was fantastic! He had me in and out with no appoin...

    INFINITI of Tampa

    Thank you for taking the time to share your experience with me and the rest of our team here at INFINITI of Tampa. Providing outstanding service t...


    Show Full Review

    James Stawski is going to make a great general manager one day! My service advisor Mike English was fantastic! He had me in and out with no appointment on a Saturday! I can't wait to go back for my next service, everyone made me feel right at home! Not to mention the gentleman named Miguel Silva who detailed my QX80 so well I might eat off of it! Infiniti Of Tampa is the best!

    Does recommend this dealer
    Came in for service or repair
    INFINITI of Tampa

    Thank you for taking the time to share your experience with me and the rest of our team here at INFINITI of Tampa. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear James, Mike, and Miguel are the best. Please don't hesitate to reach out if you have any questions or need anything else. Paul Snedic, General Manager


    Hide Full Review
  • Go here for your infinti

    Never seen a better dealership. The customer service is very good. The employees are attentive. They do anything to help fit your needs.

    Dealer Response

    Alex, Thank you for your positive review of INFINITI of Tampa. I am very pleased to hear that our team is attentive and provides good customer se...


    Show Full Review

    Never seen a better dealership. The customer service is very good. The employees are attentive. They do anything to help fit your needs.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alex, Thank you for your positive review of INFINITI of Tampa. I am very pleased to hear that our team is attentive and provides good customer service. Thank you for your business and we look forward to working with you again in the future. Paul Snedic, General Manager


    Hide Full Review
  • Excellent Service! A+

    The tech that worked on my car named Eric Martinez continues to provide excellent service every time I bring my 2015 Q50 for maintenance He is v...

    Dealer Response

    Thank you for your positive review of INFINITI of Tampa. I am very pleased to hear that Eric provides excellent service. Thank you for your busin...


    Show Full Review

    The tech that worked on my car named Eric Martinez continues to provide excellent service every time I bring my 2015 Q50 for maintenance He is very knowledgeable and makes great recommendations. Everyone here is so nice. They return my car like new! A+

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive review of INFINITI of Tampa. I am very pleased to hear that Eric provides excellent service. Thank you for your business and we look forward to working with you again in the future. Paul Snedic, General Manager


    Hide Full Review