From the internet appointment with Blake, through the bargaining process with the sales team. Then on to the Finance issues with Lorenzo, and out the ...door with Thomas...the experience was as painless as car buying can be. Very happy with the purchase, and will certainly recommend Mercedes-Benz Of Tampa to friends and family.
Paul, Thank you for taking the time to write a review about your visit to Mercedes-Benz of Tampa. We are glad to hear that the whole process, from beg...inning to end, was amazing! If there is ever anything you need in the future, please do not hesitate to ask. Bob Murray, General Manager, 813-579-2138.
This was our second deal closed on a new Mercedes Benz at this dealership. It began with an online inquiry on a used car and we got set up with Chad C...lose. We exchanged several emails and agreed on a date to come in for a test drive. Long story short, we left the dealership with a brand new 2018 Mercedes Benz GLC 300. Both my wife and I love the car. Chad is a real class act, with a low key, no pressure, honest approach. He is extremely knowledgeable about his product and worked very had to make a deal. I gave him the parameters I needed to work in and he produced the results. There are two Mercedes Benz dealerships closer to our home, but we chose Mercedes Benz of Tampa based upon our past purchase experience, their excellent service department, and the " little things" they do for you.
Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that Chad is a class act and ...knowledgeable. I am pleased that you also find our service department to be excellent and you appreciate all the little things. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Wished they had our choice available. Would go back for future needs.they did not have 2017 model in the lot and they were not able get any with good ...pricesoO
Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team was knowledgeable and professional. We look for...ward to hopefully working with you in the future. Alex Glickman, General Manager
I bought our car at MB of Tampa, and always bring it back whenever it needs maintenance. However before Christmas they said they could not acomodate m...e for next day service. So I went to Sarasota to get a diagnosis for the car problem. It took Sarasota all day and they give me $$$$ quote. So I called MB of Tampa back on the way home and spoke with Joey who informed me it will cost $$, plus he could accommodate my request to bring the car the next day. The car repair took several days, which I did not mind at all because Joey arranged a brand new 2018 GLC for my loaner. He was very helpful, kind, respectful, and professional. Joey is one of the best service advisors at MB of Tampa.
Sarah, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Joey was respectful and one of the best service ad...visors. We look forward to working with you in the future. Alex Glickman, General Manager
Joey Helenek and his team goes above and beyond to make customer understand the service car needed and made sure I Donot have any further question.
Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Joey and our service team went above and beyond. Thank ...you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
All, I can say is, I purchased a lot of cars and this buying experience was by far the most delightful and carefree from start to finish. Thanks to Ar...nell and Brett
I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Arnell and Brett provided a delightful buying experience. Ple...ase let us know in the future what we can do to assist you further. Alex Glickman, General Manager
I wish there was an option to give this employee no stars at all. I had my personal items stolen from a loaner vehicle. I realized I had left my jewe...lry under the front seat that evening but the service department was closed. I called first thing in the morning and they pulled the car back around to check. The car had not been cleaned yet. My container was there but my bracelet was gone. The service advisor had me gather my receipts and send them to him to correct this situation while they look into the video footage. I went that afternoon and stated I would call and wait for a police officer to come make a report and he said that was not necessary and they would correct the situation. It wasn't anything outrageous like a $10,000 diamond tennis bracelet, it was a Pandora bracelet with charms for a little over $1,000 but the charms were all purchased as gifts and actually meant something to me. However, I did exactly what the service advisor asked and went to everyone who purchased them for me and asked them to see if they could go back to the stores to get copies of receipts since I was unable to get copies of receipts my name was not on. I finally gathered most of the receipts and I emailed them to him as requested. I had a response about 2 weeks later saying he was working on it still and then nothing. I finally had to call the dealership to get the Service Directors information since I was not getting any more responses for almost 2 months. I contacted John Silver who is the Service Director. I forwarded him all the correspondences that I had up to that point to include the email stating the Service Advisor would correct the problem and would reimburse me for my lost. John Silver informed me that the Service Advisor no longer worked there but he would look into it and follow up in a week. Well I have sent email after email and now he does not even have the decency to respond back. My last email I asked him if there was someone else I needed to talk to or if he had the general managers information to go to him directly. After getting the read receipts back showing he read them he still failed to respond. This customer service is unacceptable especially for a business of this magnitude. This started back in July 2017 and the Service Director got involved in September 2017. We are now in January 2018 and still no response. I would expect a lot more from a Mercedes Dealership. This Mercedes Dealership lacks any and all professional standards. I love my Mercedes but the experience I have had with Tampa Mercedes has been distasteful. I would not recommend this Tampa service department to anyone I know. Please do yourself a favor and avoid at all costs. The Lokey Mercedes Dealership is a drive but you will end up avoiding any undue headaches that you will receive with the Tampa Service Department. They clearly do not care about their customers at all. God forbid anything goes wrong with your visit because they will not even respond or even handle a situation appropriately or even in a timely fashion.
Thank you for sharing your feedback. I apologize for any disappointment you¿¿¿ve experienced and for a lack of communication on our part. I would like... to speak with you further about this, if you would contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
I recently had my C-320 Mercedes towed to the dealership after experiencing sudden car trouble using the dealer's roadside assistance program. The ent...ire experience was outstanding. My service advisor, Darrell Williams, had my vehicle looked at right away. He took the time to explain in detail the work that was needed and kept me informed on the progress. Darrell also arranged for me to have a loaner car while the repairs were being performed. The technician repaired my car to perfection. So from a client relations perspective... I am a highly satisfied customer! I would definitely recommend doing business with Mercedes Benz of Tampa.
Eric, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Darrell kept you informed and you are satisfied. Please... let us know in the future what we can do to assist you further. Alex Glickman, General Manager
I take my car in for service routinely. Ive been to this dealers service department about 5-6 times over two years and have never had a bad experienc...e. Even on thier busiest days (Saturday and Sunday) they are attentive and eager to make sure you leave happy. Special recognition to my Service Advisor, Rick Greene who provides great advice and support regarding the care and service of my car. I highly recommend this dealer, its service department and my Advisor...simply stellar.
Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that our team is attentive an...d Rick provides great advice. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
I was visiting the Tampa area, and encountered critical vehicle failure: my 500SL (1994 vintage) gave me sufficient warning to pull out of traffic be...fore it stopped dead in its tracks. It was my good fortune to be within a couple of miles of Mercedes-Benz of Tampa, so the AAA towing bill didn't add to my anxiety. The service advisor who met me and the tow truck was JESUS VALIENTE - a superb professional - welcoming, calm, and knowledgeable. He arranged a loaner vehicle for me, and promised he would provide a diagnosis within 24 hours. (As the owner of a 1994 vehicle, I know nothing happens quickly or easily, so a 24-hour response window is extraordinarily good.) Jesus reported the diagnosis and listed the parts that were required - all of which had to be specially sourced, because parts for a 23-year-old German vehicle aren't available off the shelf. I could fill a page with praises for Jesus and the attention and care he gave me and my vehicle, but suffice it to say, that, at every stage of the repair and testing process, Jesus informed me of progress and setbacks, costs and expectations, and estimated time of completion. And remember, I am a stranger from out of state, with no history or affiliation with Mercedes-Benz of Tampa, but the store treated me as if I were their Customer-of-the-Year. In my opinion, Jesus is Employee-of-the-Year. He is a problem-solver, and strives to ensure customer satisfaction. He is an exemplary representative of Mercedes-Benz of Tampa, and of the Mercedes-Benz marque. He was a true comfort for me, when I had been dropped in the middle of Tampa with a dead vehicle and few options.
Thank you for your high praise of Mercedes-Benz of Tampa. I am happy to hear that Jesus provided great attention and care. We appreciate you giving us... a chance. Alex Glickman, General Manager