Nick Nicholas Ford Lincoln

New 866-984-4463 Dealer Website
Used 866-486-9156 Email Dealer
Service 888-547-6976

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Reviews

Average Ratings

4.8
53 lifetime reviews.
  • Calm and easy with no drama

    I spotted a vehicle I thought I may want and stopped in. Have purchased from this dealership in the past and have had vehicles serviced so I knew ...

    Dealer Response

    Thank you for sharing your car-buying experience with us! We're glad we could help you find what you were looking for and we hope you'll stop back...


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    I spotted a vehicle I thought I may want and stopped in. Have purchased from this dealership in the past and have had vehicles serviced so I knew what to expect. And I was not disappointed. Bought the vehicle the next day after taking it home for the night. What impresses me the most about this dealership is the atmosphere there. It's an easy going atmosphere without the feeling of pressure to make a quick decision. I recently test drove a vehicle at another dealership and was not pleased with all the "acting" going on there. And the ole "kick me when I'm down" phrase from one of the salespeople was really just insulting to me. Ford dealership associate just told me like it was with their pricing, etc and I was satisfied with their responses. Always will stop here first !!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your car-buying experience with us! We're glad we could help you find what you were looking for and we hope you'll stop back in if there is ever anything else we can do for you. Thanks again!


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  • ShoppingForAFord

    Had a very good experienced with sales lady, Ana S. Very courteous and knowledgeable about the ford and all accessories. I would recommend Ana an...


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    Had a very good experienced with sales lady, Ana S. Very courteous and knowledgeable about the ford and all accessories. I would recommend Ana and Nick Nicholas Ford.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lease Trade

    Just ended one lease for a new one. Ana Sims is so wonderful to work with. She ordered our new Continental and called us as soon as it arrived. ...

    Dealer Response

    We love to hear this! Thank you for letting us know how we are doing, we are very glad that Ana, Karl, and the rest of our team took great care of...


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    Just ended one lease for a new one. Ana Sims is so wonderful to work with. She ordered our new Continental and called us as soon as it arrived. Easy process working with Ana and Karl. Roger, Steve and the service team are great as well.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We love to hear this! Thank you for letting us know how we are doing, we are very glad that Ana, Karl, and the rest of our team took great care of you! We hope you love your new Continental, and thank you again for your business and continued loyalty. We look forward to seeing you back in the dealership again soon!


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  • New to the area

    We have purchased approximately 12 Fords from the same dealer in our old home state of Wisconsin prior to our move south. We went into Ocala abo...

    Dealer Response

    It was our pleasure to help you find what you were looking for! Customer satisfaction is our team's number one goal and we'll do what we can to ma...


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    We have purchased approximately 12 Fords from the same dealer in our old home state of Wisconsin prior to our move south. We went into Ocala about a week ago and had the worst car shopping experience we have ever had. "not the Ocala Ford dealership" We told them the model we wanted and white in color. They showed us what they had but they did not have the white we wanted. They then tried to sell us a different model in white which was used, we were looking for new. It was obviously all about the sale and not about what the customer wanted. Apparently they don't dealer trade or they were just that dense and didn't care if they lost the sale. It made me debate driving back to WI. to buy a car. We then went into Nicholas Ford for the first time. It was like being around an old trusted friend. Ana was very knowledgeable and took the time to answer our questions. We never felt rushed or pushed which is so typical of most dealerships. Thank you Ana for making the whole process so enjoyable and saving me from a 2500 mile drive!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It was our pleasure to help you find what you were looking for! Customer satisfaction is our team's number one goal and we'll do what we can to make sure you drive off in a car that you love. If you have any questions about your new ride, or anything about the area, please don't hesitate to stop back in and we'll be here for you. Thanks again!


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  • Trade-In of a 2013 Explorer for a 2016 Lincoln MKX

    This is my fourth purchase at this dealership for two main reasons. 1. I am very satisfied with the quality of Ford Lincoln cars 2. Ana ...

    Dealer Response

    Thank you for your continued support! We're so glad you've enjoyed working with Ana and our team to find your newest vehicles. If you have any que...


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    This is my fourth purchase at this dealership for two main reasons. 1. I am very satisfied with the quality of Ford Lincoln cars 2. Ana Sims, sales representative is the best I have ever dealt with. she knows the products extremely well and very knowledgeably explains those that more clearly meet your needs and preferences - and I'm a Mechanical Engineer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your continued support! We're so glad you've enjoyed working with Ana and our team to find your newest vehicles. If you have any questions about the MKX, please don't hesitate to stop back in to see us again!


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  • G&L lovemylincoln

    We just purchased a new Lincoln MKX. Our sales person was excellent, very knowledgeable and easy to work with. All the sales team that we encoun...

    Dealer Response

    That's what we like to hear! Customer service is a top priority for our team and we're thrilled you really enjoyed working with our team to find t...


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    We just purchased a new Lincoln MKX. Our sales person was excellent, very knowledgeable and easy to work with. All the sales team that we encountered were excellent.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's what we like to hear! Customer service is a top priority for our team and we're thrilled you really enjoyed working with our team to find that new MKX you had your eye on. Thank you!


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  • Love the hassle free experience

    Went online to look around I was contacted by Joanne matos she made the process simple and easy would highly recommend this dealership to anyone.

    Dealer Response

    Thank you for the recommendation, Cathy! We're glad you enjoyed working with Joanne and our team to find what you were looking for in your new rid...


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    Went online to look around I was contacted by Joanne matos she made the process simple and easy would highly recommend this dealership to anyone.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the recommendation, Cathy! We're glad you enjoyed working with Joanne and our team to find what you were looking for in your new ride. Thanks again!


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  • Marvelous and Ethical Dealership

    Having interest in leasing a Lincoln MKX, I utilized Cars.com to provide a best price. Visiting Nick Nicholas Ford Lincoln, I met a very engaging ...

    Dealer Response

    Thank you for your recommendation, Gary! We're so happy that you found our dealership when you were searching online for the best price on a Linco...


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    Having interest in leasing a Lincoln MKX, I utilized Cars.com to provide a best price. Visiting Nick Nicholas Ford Lincoln, I met a very engaging sales associate (Ana Cruz Sims) who answered every question (or secured an answer) that I had in regard to the MKZ. She facilitated what I consider a good lease deal and scheduled I.O.U. followups. Other participating employees at the dealership were also helpful in making the experience efficient and enjoyable. I would recommend this dealership to anyone interested in a new Ford or Lincoln vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your recommendation, Gary! We're so happy that you found our dealership when you were searching online for the best price on a Lincoln MKX. If you ever have any other questions about your new ride, please don't hesitate to stop back in to see us once more. Thanks again!


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  • Another Excellent Experience

    My wife and I have been long time customers of Nick Nicholas Ford in Crystal River. Our Salesperson Ana Cruz has also been our favorite.. We have ...

    Dealer Response

    Thank you for all your support, Mike! It's great to hear how much you've enjoyed working with our team over the years and we can't wait to help yo...


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    My wife and I have been long time customers of Nick Nicholas Ford in Crystal River. Our Salesperson Ana Cruz has also been our favorite.. We have purchased 4 vehicles with her fantastic assistance over the years. Our latest vehicle purchase was the best, a 2016 Explorer Platinum. Ana was very meticulous in making sure we got what we wanted. A real pleasure! Another point we really appreciate is that the majority of the staff know us by name and greet us accordingly. Always with a smile! We have never had a negative experience with this dealership and look forward to continued excellence. Thank You!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for all your support, Mike! It's great to hear how much you've enjoyed working with our team over the years and we can't wait to help you out again whenever you're ready for that next new ride. Thanks again!


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  • Customer Service

    Brought my new Ford Escape in for service. Not purchased there but still under warranty with only 3800 miles on it. Had an appointment for 9am and...

    Dealer Response

    Dave, we're so sorry to hear that you had this experience with our team. Customer service will always be one of our team's highest priorities and ...


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    Brought my new Ford Escape in for service. Not purchased there but still under warranty with only 3800 miles on it. Had an appointment for 9am and arrived ontime. Didn't hear from anyone so I called at 3pm and was told the car had not been in the garage yet. Got the song and dance routine about parts etc and its now 6pm and of course no one called. In my opinion this is very poor customer service and I will not bring my vehicles here for service again, nor will I purchase another vehicle from this dealer. Too bad because service used to be good here!!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dave, we're so sorry to hear that you had this experience with our team. Customer service will always be one of our team's highest priorities and we will always do whatever we can to make sure you have an amazing experience with our dealership. We would like to speak with you about your most recent visit with us. Please contact Greg Riggs at 352-795-7371 at your earliest convenience and we would be happy to help. Thank you for your feedback and we hope to hear from you soon.


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