Reviews
A little pricey but everyone is very nice and Jay my
A little pricey but everyone is very nice and Jay my service writer always makes me feel welcome
A little pricey but everyone is very nice and Jay my
A little pricey but everyone is very nice and Jay my service writer always makes me feel welcome
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
poor communication throughout purchase ordeal.
poor communication throughout purchase ordeal. didnt disclose how many miles were on car before i purchased. had 3000 miles on a supposedly new car. had door ding on car upon delivery. should backed out of deal upon delivery. wouldnt use this dealer again
poor communication throughout purchase ordeal.
poor communication throughout purchase ordeal. didnt disclose how many miles were on car before i purchased. had 3000 miles on a supposedly new car. had door ding on car upon delivery. should backed out of deal upon delivery. wouldnt use this dealer again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thought the service writer was rude after car was
Thought the service writer was rude after car was finished. Car was serviced in good time.
Thought the service writer was rude after car was
Thought the service writer was rude after car was finished. Car was serviced in good time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your positive comments about the timely service at Sullivan Buick GMC, but we also understand your concerns regarding the interaction with our service writer. Your feedback is important, and we would like to discuss this further to ensure we maintain the highest standards of customer service. Please feel free to contact us directly. Sincerely, The Sullivan Buick GMC Team
When I checked in for my oil change, I estimate if they
When I checked in for my oil change, I estimate if they would check the pressure in my tires and he said that was part of the service after I left I checked my tire pressure. They never even checked it.
When I checked in for my oil change, I estimate if they
When I checked in for my oil change, I estimate if they would check the pressure in my tires and he said that was part of the service after I left I checked my tire pressure. They never even checked it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand that you expected the tire pressure to be checked during your oil change at Sullivan Buick GMC. Your feedback is valuable, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can address your concerns and ensure your next visit meets your expectations. We look forward to hearing from you. Sincerely, The Sullivan Buick GMC Team
Gas was promised, did not receive.
Gas was promised, did not receive. Must have forgot. Detailing of car was not good
Gas was promised, did not receive.
Gas was promised, did not receive. Must have forgot. Detailing of car was not good
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback regarding the gas and the detailing service at Sullivan Buick GMC. We appreciate your input and can assure you that we strive to provide excellent customer service. If you'd like to discuss your concerns further, please feel free to reach out to us. We value your experience and hope to serve you better in the future. Sincerely, Zachary Ellis Sales Manager
Only problem is I was promised a fill up with gas.
Only problem is I was promised a fill up with gas. They must have forgot.
Only problem is I was promised a fill up with gas.
Only problem is I was promised a fill up with gas. They must have forgot.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback regarding the gas and the detailing service at Sullivan Buick GMC. We appreciate your input and can assure you that we strive to provide excellent customer service. If you'd like to discuss your concerns further, please feel free to reach out to us. We value your experience and hope to serve you better in the future. Sincerely, Zachary Ellis Sales Manager
Sean was so wonderful very knowledgeable and very
Sean was so wonderful very knowledgeable and very professional and patient and polite great salesman
Sean was so wonderful very knowledgeable and very
Sean was so wonderful very knowledgeable and very professional and patient and polite great salesman
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Amy! We're thrilled to hear about your positive experience with Sean at Sullivan Buick GMC [Ocala, FL]. His professionalism and knowledge make a difference in our customers' journeys. We appreciate your feedback and hope to see you again soon! Sincerely, Zachary Ellis Sales Manager
The service was quick and efficient.
The service was quick and efficient. Haley, the sales rep was polite and very attentive to my needs. I highly recommend Sullivan Cadillac and GMC
The service was quick and efficient.
The service was quick and efficient. Haley, the sales rep was polite and very attentive to my needs. I highly recommend Sullivan Cadillac and GMC
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you had a quick and efficient service experience at Sullivan Buick GMC [Ocala, FL]. It's great to know that Haley was attentive to your needs. We truly appreciate your recommendation and look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team
Everyone went out of their way to facilitate and make as
Everyone went out of their way to facilitate and make as painless as possible my purchase of a new GMC. I would highly recommend this dealership to anyone looking for a vehicle. Staff is very efficient and knowledgeable. Thank You for a great experience!
Everyone went out of their way to facilitate and make as
Everyone went out of their way to facilitate and make as painless as possible my purchase of a new GMC. I would highly recommend this dealership to anyone looking for a vehicle. Staff is very efficient and knowledgeable. Thank You for a great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that our team made your GMC purchase easy and enjoyable. Your recommendation means a lot to us at Sullivan Buick GMC [Ocala, FL]. We look forward to assisting you again in the future! Sincerely, Zachary Ellis Sales Manager
GM is offering a discount on Delco Batteries of 20%.
GM is offering a discount on Delco Batteries of 20%. I contacted George Rudelis, Sullivan GMC and he said that they do not participate in that discount offer and the price for the battery was $234 . I went online and began the process to order the battery for my GMC 3500 Sierra. It showed the price of $202 plus a discount of 20%. I sent he screen shot to George to confirm before placing the order. George said that this offer is from the Sullivan Cadillac parts dept and not the GMC although they're owned by Sullivan and are next to each other. I emailed the service manager Mark Riffee and he never replied. This is the kind of service that makes me think twice before going there again. Maybe I'll buy the part from a chevy dealer.
GM is offering a discount on Delco Batteries of 20%.
GM is offering a discount on Delco Batteries of 20%. I contacted George Rudelis, Sullivan GMC and he said that they do not participate in that discount offer and the price for the battery was $234 . I went online and began the process to order the battery for my GMC 3500 Sierra. It showed the price of $202 plus a discount of 20%. I sent he screen shot to George to confirm before placing the order. George said that this offer is from the Sullivan Cadillac parts dept and not the GMC although they're owned by Sullivan and are next to each other. I emailed the service manager Mark Riffee and he never replied. This is the kind of service that makes me think twice before going there again. Maybe I'll buy the part from a chevy dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate you taking the time to detail the situation regarding the Delco Battery for your GMC 3500 Sierra. We understand your frustration with the inconsistency in pricing and the lack of communication from our team. Your feedback is important to us, and we strive to provide clear and responsive service. Please feel free to reach out to us directly at Sullivan Buick GMC, as we would like the opportunity to address your concerns and assist you further. Your satisfaction is our priority, and we hope to regain your trust in our dealership. Sincerely, The Sullivan Buick GMC Team