Sullivan Buick GMC , Ocala, FL
Salesman went out of his way to get us the car an color we wanted.
New car purchase
Very friendly and helpful staff. We were treated very well
SULLIVAN SALES MANAGER JAMIE MEYERS DISHONEST
Sullivan Buick GMC lied from the start. Advertised a DEMO as new with 4 miles, then changed that to say it was an Executive car driven by the V.P.. Things just went downhill from there. Failed to honor the written contract which guaranteed a new car warranty, 3/36k, only to find out after delivery it was an add on from a secondary vendor. Upon delivery parts were missing and promised to be added, but Sales Manager Jamie Meyers then refused to honor. Dishonest bunch of dirty car salesmen... Stay away from these people. So much better deals with larger GMC dealers.
Had a misunderstanding about GM discount but overall very satisfied. Sean Collins, the salesman was very helpful and polite.
HAD FULL SERVICE DONE AND MINOR BODY REPAIRS AND THOUGHT THEY HAD OVERLOOKED ONE ISSUE. I CALLED BRITTANY AND SHE SPOKE TO SERVICE TECH AND HE ASSURED HER IT HAD BEEN REPAIRED. . WELL THEY WERE RIGHT! IT JUST TOOK A FEW HOURS TO RESET AND ALL IS WELL AGAIN! BUT THEY TOLD ME TO COME DOWN ASAP AND THEY WOULD RECHECK ALL! I WAS TREATED WIRH RESPECT AND I KNEW THEY REALLY CARED THAT MY ISSUES WERE ALL ADDRESSED AND MY CAR WAS IN PERFECT CONDITION!
Old School customer service!
Sullivan GMC is how it should be done! I bought my Acadia 4 years ago and I am thrilled I chose Sullivan. They have taken good care of me!!! During this Corona Virus mess I had to get my vehicle serviced. I was terrified to be out for personal reasons but from start to finish they got me in and out and even disinfected my vehicle! They met me outside and treated me with such kindness. I was overwhelmed with gratitude! This is what customer service is about right here! Thanks again Sullivan!!!!
Scheduled appointment, prompt service, courteous and professional, spent time with us without pressure. Explained all the details thoroughly and provided us with instructions for the correct utilization of our vehicle
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
Great buying experience and service afterwards.
Car buying experience was fantastic and their maintenence service of the vehicle was thorough and on schedule. Love my new Buick Envision and happy to deal with a company that cares about their customers at the time of the sale and beyond.
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change, wheel rotation, change filter
All the staff were so professional, the entire experience was awesome. We are so happy we bought our vehicle from Buick, would recommend anyone looking for a new car or truck to give Buick a try.
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Recently, had my 2015 Chevy Sonic LTZ at the GMC dealership for routine maintenance. JC and the entire service department team did a fantastic job!!!
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!