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Reviews

Average Ratings

4.8
47 lifetime reviews.
  • Fantastic experience at this smaller dealership.

    Found the car we liked on-line and exchanged a phone call, visit and phone call with the dealership's on-line sales rep, Johnny. The next day we ...


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    Found the car we liked on-line and exchanged a phone call, visit and phone call with the dealership's on-line sales rep, Johnny. The next day we purchased the car. We were in/out of the dealership in approximately 2 hours. Facility is very clean, nicely decorated with antique automobiles and western motif type decor. David Scott was our salesman. He was respectful, knowledgeable and professional. The finance director, Brandon Dominguez was very knowledgeable especially concerning the extended warranty. The car was cleaned so well it appeared brand new. Our experience with this dealer was great! I highly recommend this dealership. If you are looking for personable and attentive service visit Chaparral Ford.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No one ever called me or email me back vehicle

    Sent several emails to dealership thru cars. com! Never did I hear back from anyone either by phone, text or email. Attempted several attempts thr...

    Dealer Response

    Ismael, we are disappointed to learn of this situation you have described. Our manager would really like to help turn your experience around. If y...


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    Sent several emails to dealership thru cars. com! Never did I hear back from anyone either by phone, text or email. Attempted several attempts thru email about used truck in there inventory. Not once was I emailed or even thank for inquiring about the truck. Gave up and staring looking else where. Bad customer service in used car sales! To this day truck is still being advertised and getting reviews from cars.com

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Ismael, we are disappointed to learn of this situation you have described. Our manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our manager at (830) 665-4461 to discuss what we can do to help.


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  • Thanks!

    Roy Fernandez went above and beyond expectations for my family. He found us exactly what we needed at a price no other dealership could offer. You...


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    Roy Fernandez went above and beyond expectations for my family. He found us exactly what we needed at a price no other dealership could offer. You can't go wrong at Chaparral when people like Roy Fernandez are willing to do whatever it takes to, not only help you shop comfortably, but welcome you and treat you like a priority. Thank you Roy Fernandez and Chaparral Ford!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2011 F-150 SERVICE

    I made an on-line appointment for "The Works" service on my 2011 F-150 truck. My appointment was at 8am. I arrived at 7:55am. The service writer g...


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    I made an on-line appointment for "The Works" service on my 2011 F-150 truck. My appointment was at 8am. I arrived at 7:55am. The service writer got to me very quickly and service began soon after. By 9am I was ready to continue my day. I appreciate a dealership and service department that are prompt and very customer oriented.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best sales guy

    Good morning Sonny, It’s not often that I send an email out like this. But I had to in this case. I just wanted to let you know how much me and my...


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    Good morning Sonny, It’s not often that I send an email out like this. But I had to in this case. I just wanted to let you know how much me and my wife appreciate the kindness and most friendly welcome we get when we visit your dealership, especially from Roland Trevino. I bought a 2013 F150 XLT about two years ago from him and was looking to trade it in for a 2015 Lariat. I won’t lie when I tell you that I looked and talked to two other dealership’s. Well after talking to them I told myself why? I already have someone at Chaparral Ford who treated me and my wife very well. SO I called Roland up and told him what I was looking for. Within that day he had a truck for me to look at even though he had to go out and search for it. The first one he found I didn’t like. That did not stop him from finding me the one that I just bought this weekend from you all. I have never had someone so committed to helping others out as I’ve seen in him. Watching him work this past weekend with other customers, I can see why so many of them ask for him. You have a very good man working there for you. I will continue to buy from you all knowing that he’s there and will always let other know who are looking to buy and give them his name. I love my truck. Thanks again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great customer service!

    Due to our busy schedules, the only time we were able to visit was 6:30 PM on a Friday evening. Johnny Villanueva and the Chaparral staff stayed l...


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    Due to our busy schedules, the only time we were able to visit was 6:30 PM on a Friday evening. Johnny Villanueva and the Chaparral staff stayed late and allowed us to take our time with two test drives and gave us time to make our decision without pressure. The buying process itself was quick and hassle free!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Our new 2016 Ford F250 buying experience

    We went in on a Saturday morning to look at a 2016 Ford F250 advertised on the internet and by early afternoon we were driving away in our new tru...


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    We went in on a Saturday morning to look at a 2016 Ford F250 advertised on the internet and by early afternoon we were driving away in our new truck. Roy Ortiz and Roy Fernandez were both extremely friendly, helpful and fair throughout the whole process. It was a pleasure doing business with them and we would definitely recommend this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fast service

    Whenever I go to get service I am greeted right away. The service dept always takes care of me quickly and my car is ready when then say -usually ...

    Dealer Response

    Thank you for your service, we will always be here to provide great service to you!


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    Whenever I go to get service I am greeted right away. The service dept always takes care of me quickly and my car is ready when then say -usually earlier. No complaints.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your service, we will always be here to provide great service to you!


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  • great service and people

    We travel 140 miles obe way and We will be back. Great people and service.

    Dealer Response

    We know it's a long way to drive, and that is why we will continue to provide you with top notch service...


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    We travel 140 miles obe way and We will be back. Great people and service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We know it's a long way to drive, and that is why we will continue to provide you with top notch service...


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  • Friendly staff and good service!

    Chuck Murphy is always helpful and friendly. Good job!

    Dealer Response

    Chuck will continue to be here to take care of your service needs...


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    Chuck Murphy is always helpful and friendly. Good job!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chuck will continue to be here to take care of your service needs...


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