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Reviews

Average Ratings

4.7
292 lifetime reviews. Includes reviews of Jenkins Mazda from DealerRater.com
  • Great Experience!

    I had the easiest car but process. I drove from Orange City to Ocala to see the car, and I'll never go anywhere else for any of my car needs. I to...

    Dealer Response

    Thank you for the 5 Star Rating! We appreciate you being part of the Jenkins Family and trusting us with your vehicle purchase.


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    I had the easiest car but process. I drove from Orange City to Ocala to see the car, and I'll never go anywhere else for any of my car needs. I told Paul what I wanted and he had the car waiting for me when I got there. I would recommend all of my friends and family to go to Jenkins Mazda for their cars.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the 5 Star Rating! We appreciate you being part of the Jenkins Family and trusting us with your vehicle purchase.


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  • Driving Matters. Long May It Last.
    April 12, 2017

    My review is Car and Driver's review: "The Mazda 3 tops our compact-car rankings, largely on the strength of its athleticism. Mazda builds fun-t...

    Jenkins Mazda of Ocala

    James, It is so very nice to hear such eloquent words praising our product, Mazda! Sir, it is wonderful to have such an accomplished writer such a...


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    My review is Car and Driver's review: "The Mazda 3 tops our compact-car rankings, largely on the strength of its athleticism. Mazda builds fun-to-drive cars with turbocharged engines, severe torque steering, heavier steering wheels, and stiffer suspensions. Five Japanese engineers were awarded the Japan Society of Mechanical Engineers Medal for the Mazda 3???s SkyActive-G engine, and the zero-to-60 time is 7.5 seconds, but acceleration isn???t this car???s primary appeal. The Mazda 3 comes into its own on a two-lane back road with a variety of turns and a paucity of traffic. Chassis rigidity is on par with a bridge girder, body motions are modest, and the car responds to inputs with immediacy. At 2.6 turns lock-to-lock, the electric power steering is quick, informative, and dead-bang accurate. Attention steering engineers worldwide -- check out this system, learn, adopt. Dynamics are this car???s strong suit, and the prime reason we see the Mazda 3 as tops in its class. Many carmakers are fond of employing the term ???DNA??? in describing their vehicle lineups, but few have as much product justification for doing so as Mazda, and fewer still exhibit as much restraint. We hear a lot about zoom-zoom, of course, but that, too, seems justified. From top to bottom, Mazda???s offerings are uniquely uniform in terms of one key DNA trait: an engaging driving experience. As the age of the autonomous automobile draws ever nearer, Mazda continues to be guided by the premise that operating a motor vehicle should be both involving and gratifying. The new corporate mantra sums it up: DRIVING MATTERS. LONG MAY IT LAST."

    Does recommend this dealer
    Jenkins Mazda of Ocala

    James, It is so very nice to hear such eloquent words praising our product, Mazda! Sir, it is wonderful to have such an accomplished writer such as yourself as a part of the Jenkins Mazda Family! Your review is frame worthy and we appreciate your 5-star rating as well as your loyalty to our beloved family.BRAVO sir! THANK YOU!


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  • Bought a CX5 here. It was a good buying experience
    March 25, 2017

    Jeff Lamb was an awesome salesman. Treated me fairly and took good care of me. I really like the vehicle, and I believe I got a fair price for it.

    Jenkins Mazda of Ocala

    Jeff and all of us here at Jenkins Mazda appreciates the 5-star review as well as your kind words. We strive for excellence in our customer experi...


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    Jeff Lamb was an awesome salesman. Treated me fairly and took good care of me. I really like the vehicle, and I believe I got a fair price for it.

    Does recommend this dealer
    Jenkins Mazda of Ocala

    Jeff and all of us here at Jenkins Mazda appreciates the 5-star review as well as your kind words. We strive for excellence in our customer experience! Welcome to the Jenkins Mazda family!


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  • THOUGHT I HAD A GOOD EXPERIENCE -- BOY, WAS I WRONG!!
    March 23, 2017

    Bought my new CX5 in January 2017, Sales Dept. did fine; Finance Dept. did too. Everything seemed OK until I had to bring in to Service Dept. for ...

    Jenkins Mazda of Ocala

    Steve, thank you for the opportunity to address your concerns. You know how important you are to us, as we have discussed. I'm so very happy to se...


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    Bought my new CX5 in January 2017, Sales Dept. did fine; Finance Dept. did too. Everything seemed OK until I had to bring in to Service Dept. for a fractured wheel rim. Only had car for 5 weeks; hit nothing, avoided every pothole and road object, yet they said ???I had to have hit something because a wheel won???t just break like that.??? Dealership had car for almost 2 weeks. Never once did they contact me to let me know what was going on ??? I called 5 times to determine the status. First they told that one warehouse did not have the part; then told part had not come in yet; then told not sure when part was coming. Was even told to expect a call from Adrian Sanders (the service advisor who ???handled??? this) when he arrived at 9am, 3/22, but never got that call. When I was finally able to get my car back, they handed me an invoice for over $500 and told me that they would not put it through warranty because they didn???t think it would be accepted. Despite all of the calls I made to them, they never informed me of this charge, nor did they get authorization to proceed, which I thought was standard operating procedure. I would not have rejected the work, but it would have been nice to know about it beforehand. The answer from both the Kyle Cook, the service manager and Jeff Johnson, the general sales manager was they could put the old, broken wheel back on and not charge me anything ??? Seriously, Is That Your Solution?! The best they would do is give me $150 off, which they said was ???giving me the wheel at way below cost.??? It would have been nice to not come in blindly to an unexpected charge; a lot more communication is so very necessary on this dealership???s part. I???ll be looking for someplace else for my service if this does not improve. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ UPDATE: Shannon Rodas, Customer Relations Manager at Jenkins Mazda, contacted me and we are in the process of resolution. I will update this review accordingly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ UPDATE ON 4/3: Shannon Rodas, Customer Relations Manager at Jenkins Mazda, is 5-star worthy! Given my situation with this dealership, she stepped in and stepped up, and we have resolved this issue. Their processes are being addressed and hope is that this will benefit all who go there for service. I'm going to give the service dept the benefit of the doubt and will go there for my vehicle's service and as they improve, I'll increase my rating here.

    Does not recommend this dealer
    Came in for service or repair
    Jenkins Mazda of Ocala

    Steve, thank you for the opportunity to address your concerns. You know how important you are to us, as we have discussed. I'm so very happy to see that you will be back in to service your vehicle with us! Thank you for updating your rating and review. Your satisfaction is everything to us here at Jenkins Mazda!


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  • New 2017 Mazda Miata RF
    March 15, 2017

    This was by far the EASIEST car buying experience I have ever had. I wish Clearwater had a dealership like this in my area. I did everything via i...

    Jenkins Mazda of Ocala

    Thank you so very much for the amazing review of your purchasing experience with us! We welcome you to our Jenkins Mazda Family with open arms, an...


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    This was by far the EASIEST car buying experience I have ever had. I wish Clearwater had a dealership like this in my area. I did everything via internet sales and spoke to both Jeff Lamb & Reagan Dean and within a very short time we had agreed on the price OTD. Told them I would be up 5 days later at 11am and when I drove the 2 hours to Jenkins Mazda everything was ready Jeff greeted me like an old friend and sat down did the paperwork and there were zero surprises.. I meet with Steven Heard in Finance no pressure at all did the signing and was out of his office in less than 10 minutes. Everyone in this dealership was very friendly and I WILL be buying my next car from Jenkins.

    Does recommend this dealer
    Jenkins Mazda of Ocala

    Thank you so very much for the amazing review of your purchasing experience with us! We welcome you to our Jenkins Mazda Family with open arms, and will continue to provide you and your vehicle with excellent customer service. We look forward too our long term relationship with you!


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  • Awesome experience from start to finish
    March 12, 2017

    Jeff Lamb was great. Took care of everything we needed, and made the experience enjoyable - we actually drove 4.5 hours to buy our car and it was ...

    Jenkins Mazda of Ocala

    We are so glad you made the extreme effort to arrive here to Jenkins Mazda safe and sound! It is our pleasure to welcome you into our Jenkins Mazd...


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    Jeff Lamb was great. Took care of everything we needed, and made the experience enjoyable - we actually drove 4.5 hours to buy our car and it was worth the long drive and even the flat tire on the way. Definitely highly recommended! Steven in finance hooked us up with a great rate that even beat our own banks. Great crew here.

    Does recommend this dealer
    Jenkins Mazda of Ocala

    We are so glad you made the extreme effort to arrive here to Jenkins Mazda safe and sound! It is our pleasure to welcome you into our Jenkins Mazda family, and congratulations on your recent purchase with us! We strive for excellence in our customer experience with our dealership. We look forward to serving your vehicle needs for years to come. Thanks again!


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  • Very friendly group of people!

    We were looking to buy a Mazda Miata MX-5. The salesman showed us several cars and was very informative. They were very friendly and worked with u...


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    We were looking to buy a Mazda Miata MX-5. The salesman showed us several cars and was very informative. They were very friendly and worked with us to get the financing that we were comfortable with. Shannon McCoy thanks for a no pressure buying experience. We love the 2017 MX-5 Miata Club RF!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Jenkins went above and beyond to help my family.
    March 6, 2017

    Even though my husband and mine credit was under 550, Jenkins worked with us to get us in a car. This is the best place to get a car in Ocala by far.

    Jenkins Mazda of Ocala

    Judy thank you so very much for the 5 star rating as well as the kind words that composed your review. Your loyalty is everything to us!


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    Even though my husband and mine credit was under 550, Jenkins worked with us to get us in a car. This is the best place to get a car in Ocala by far.

    Does recommend this dealer
    Jenkins Mazda of Ocala

    Judy thank you so very much for the 5 star rating as well as the kind words that composed your review. Your loyalty is everything to us!


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  • Great experience, worth the drive
    March 1, 2017

    Found them on the Internet, beautiful Mazda mx5 fully loaded. Talked over the phone and drove from plant city to purchase it. Worked with Jeff Lam...

    Jenkins Mazda of Ocala

    Thank you for putting your trust in us! We value the decision you made in going the extra mile to purchase with Jenkins Mazda. We will strive to c...


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    Found them on the Internet, beautiful Mazda mx5 fully loaded. Talked over the phone and drove from plant city to purchase it. Worked with Jeff Lamb and received excellent service. Highly recommended.

    Does recommend this dealer
    Jenkins Mazda of Ocala

    Thank you for putting your trust in us! We value the decision you made in going the extra mile to purchase with Jenkins Mazda. We will strive to continue providing you with excellence in your experiences with us, satisfaction is our number one goal!


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  • Very Accommodating and Painless!!
    February 20, 2017

    My husband and I were out on Friday January 13 looking at cars in the Ocala area. We had just driven a Honda Civic, which was then at the top our ...

    Jenkins Mazda of Ocala

    We are so glad that you and your husband decided to purchase with us. Buying a car should be a pleasant experience provided by true sales professi...


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    My husband and I were out on Friday January 13 looking at cars in the Ocala area. We had just driven a Honda Civic, which was then at the top our list, and decided to have a look at the Mazda 3, as I had a 2007 Mazda 3 and was very pleased with the car. German approached us on arrival, very courteous, not pushy and we told him we were looking at other brands as well. We had no intention of buying a car that day, just looking, famous last words I guess. We test drove the car, he was very knowledgeable, and asked what he needed to do to get our business. We drove off the lot that night with my new Mazda 3! German followed up with me to see if I was pleased with the car. He has been very professional.

    Does recommend this dealer
    Jenkins Mazda of Ocala

    We are so glad that you and your husband decided to purchase with us. Buying a car should be a pleasant experience provided by true sales professionals. Jenkins Mazda aims to please our most valuable assets: Our beloved customers like you! Thank you for the time you took to write such an amazing review and the 5 star rating is just the icing on the cake! Again, THANK YOU!


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