North Star Dodge Chrysler Jeep RAM

Reviews

2.9 out of 5 2.9
33 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 23, 2018

    Best buying experience ever. I was in and out in no time. I also got the best price I could find. I would definitely recommend them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    September 21, 2018

    I don't know where to even begin with this review but all i have to say DO NOT I MEAN DO NOT PURCHASE A VEHICLE HERE!!! Worst customer service I've... ever received especially coming from the General Manager Leo Chairez!! He has no remorse,no care or no compassion what so ever for his customers!! Even after I told him what had happened to me with my "NEW 2019 JEEP CHEROKEE" on the freeway. He had the audacity to tell me oh that is a easily fixable issue. I was on the freeway when my brand new vehicle just stalled on me!! Luckily it was a Sunday and not much traffic on the freeway because if not i probably wouldn't even be here to be able to write this review but again the General Manager Leo Chairez made it seem like there was really no big Issue!!! I bought this vehicle In the end of June and barely have at the moment over 2000 miles on it and I already encountered not just one but two issues with it and no its not just a small issue. This issue could've clearly taken my life or others if it would've been a week day with a lot of traffic. I never write reviews but buyers please be aware!!! AND BUY ELSEWHERE!!! Because if your brand new car were to break down on you trust me this Dealership does not care and will do nothing to help you out!! All they care about is making the sale and getting paid!! And once they have their money if anything happens to your vehicle they do not want to take any responsibility on that piece of xxxx they just sold you!! Cause that is exactly what i bought from them!! A BRAND NEW PIECE OF xxxx!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • July 23, 2016

    I don't usually do reviews and this one is for a particular salesman as car dealerships are only as good as the one you are doing business with. This... young gentlemen has sold me 3 cars and I am not an easy sell. He has been very honest and will break his back for you to make you happy even after the deal is done. Don't let his appearance fool touch as he looks 12 years old he is very knowledgeable on the vehicles and if he doesn't have the answers he looks for them not just give the good Ole Salesman generic. I cannot express enough how much this young man goes out of his way for who he calls his clients even if it's the first time you see him. I will never tell anyone how and where to spend their money but if North Star has what you are looking for I highly recommend Luis, also known as Baby GAP.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    September 6, 2018

    Avoid this dealer for service. Truly an awful experience. Had to drop my car off overnight for repairs, but did not hear from the dealer in two business... days until I had to call them. I was forced to call them multiple times to check on the status of my car, as they didn’t call back in the time periods they promised. When they eventually diagnosed my car, they could not tell me the specific part that was faulty. The service rep had to go an ask the technician, as apparently they hadn’t bothered to write it down or tell me. Essentially, I was forced to find time in the work day to call them multiple times about a simple problem and for complete information. I took my car to a local garage for repairs, as I would not trust this service center to take care of my car in an expedient manner or at a justifiable cost.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    September 3, 2018

    I talked to and felt with internet specialists on phone day before but when I got there she pushed me into a sales guy who I think had just started. I... knew what I wanted so that wasn't a big deal to me but still had questions that could not be answered by him. Process took too long since I had practically picked my car out online, settled with a price and submitted my credit the day before. Finance guy was nice but still scammed me. I would reccomend this place with warning.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 3, 2018

    Chris, Willis, and Rene were great! I felt very welcomed and appreciated- From arrival, picking the vehicle, waiting for bank, and then signing the paperwork

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 3, 2018

    This place is garbage! I bought a brand new jeep and 2 weeks later had problems! I was told that it would take 4 days to fix it. I wasn’t even offered... a loaner for the inconvience!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 15, 2018

    Great Customer service here with David Duenas. Great selection of cars and trucks. They really take care of you. Was able to select the color that we... wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 21, 2018

    This place has outstanding customer service, they're courteous and very professional. I enjoyed my buying experience, the finance department and... I really enjoy myself in Christopher Canela

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    February 15, 2018

    Good People that will work to get you in a vehicle! Chuky is the guy to go to!!! They were awesome at getting the deal done!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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