North Star Dodge Chrysler Jeep RAM

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
49 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    February 20, 2020

    I bought a $50,000 Jeep three weeks ago. It typically, from other dealers, takes 2-3 weeks for license plates to arrive. since I have not received the... plates after three weeks I called to check on them. I was told that it takes 8-10 weeks, and sometimes longer “depending on the model”. Both statements are total lies! The degrading laughter from the salesman was an insult.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very concerned by this review, Marshall, and hope you will provide us with the opportunity to learn more about your experience. Please call us ...when you have a moment. Sincerely, Paul Barrientos, Director of Sales and Finance, (210) 341-2251

  • 5.0 out of 5
    February 19, 2020

    BenMontez diligence in his quest to find financing for me to purchase a new vehicle with my poor credit score. Remarkable!!! I love my car!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new ride! We're happy to hear Ben provided you with the exceptional service you deserve. Please don't hesitate to reach out if... there is anything else we can assist you with.

  • August 19, 2019

    Very good service and friendly sales staff. They helped tremendously in selecting the best vehicle within our price range. I would definitely shop here... again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review, Chris! We appreciate this feedback and look forward to working with you again!

  • 2.0 out of 5
    August 13, 2019

    I brought in my work truck to get a oil change and rotate the tires. When I pulled up I asked the service writer about how long it would take. He told... me that they can have it done in about 1-1/2 hours. I told him that was fine and they took my truck back. I got there at 11:00 am and my truck was not ready until 4:30 in the afternoon. If he would have told me this in the beginning or even a hour or two into the wait, I would have brought it back another day. Not only did I pay $180.00 for a oil change but I also lost money from being there most of the day. I understand things happen but the service writer should have known that they were backed up.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 2, 2019

    Good guys at the dealership very fair deal, also had a quick buying process no pressure .. would recommend you give them a try ....

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for this wonderful review, Francis! We take pride in giving outstanding customer service to all our guests, and we're so pleased to hea...r we hit the mark with you!

  • 5.0 out of 5
    July 9, 2019

    Wilmour Youmans, was our guy. Very informative about the new car we bought. He walked us through the gadgets , showed us how to drop the seats in to the... van. This guy knows his stuff, great personality , huge asset to this dealer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words! We’re so happy your visit went so smoothly. Would you mind sharing with your friends? We’d love to continue providing gr...eat service to amazing customers like you.

  • 5.0 out of 5
    June 27, 2019

    Great team who fixed check engine light problems and had my Jeep on the road quickly. I would highly recommend them to anyone who needs to service their... Jeep.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi David, we're thrilled to hear we were able to get your Jeep back up and running in no time at all. Please don't hesitate to reach out if we can eve...r be of further assistance.

  • 1.0 out of 5
    June 25, 2019

    Worst service department ever!!! 2nd time coming in for a recall and the first time you took my vehicle in and after making me wait over an hour you came... and told me you don't have the part in stock. Last week I made another service appointment specified I was coming in for the recall, I called yesterday at 4:37 to verify that you had the part and was told yes. I showed up today and you took my vehicle in for the recall and then after an hour and half you come out and tell me you again don't have the part?? Really? Your service people are not competent enough to check parts status before taking a vehicle in twice now? I called to ask for Allan McBain as I was given his names the service manager and I was transferred to a number that rang then went back to the same call taker and explained that I would like to leave a message for Allan and she hung up on me!!! Avoid this dealership and service department!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providin...g excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Allan McBain, Service Manager, 210-341-2251

  • 5.0 out of 5
    June 19, 2019

    Wilmour Youmans III is the man!! He made everything easy for me!! The staff was awesome The buying experience was easy! Thanks guys, I’m sending all... my Jeep friends to y’all!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're honored to receive such high praise, thank you! We hope you enjoy your new vehicle!

  • 5.0 out of 5
    May 18, 2019

    Good service for my Chrystler Town and Country. Friendly no nonsense service co-ordinators. A very busy shop an left my van overnight but it was repaired... and clean the within 24 hrs, which is good for San Antonio shops.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We cannot thank you enough for this wonderful review! Thank you for your support, and please let us know if we can ever be of further assistance!

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