BMW of San Antonio Hours
With the largest inventory of new and Certified Pre-Owned BMW's in South Texas, BMW of San Antonio is changing the way that BMW's are sold in South Texas. Come meet our sales team!
During the past year, we added 27 service bays to meet our customer growth and have expanded our service hours on Saturday to better serve our customers.
"Visit BMW of San Antonio for the best value and best inventory selection in the state of Texas!"
Oil, Filter Change
$89.99 and up*
Wheel Alignment (4WD)
$169.95 and up*
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I'd probably have given Kirk a 3 right up until he sent me a text message begging me for a "perfect ten" review and then debated with me and defended his... lackluster service when I responded that not only was that not going to happen, but that begging for a great survey rating is gauche in the extreme. In this particular case, I'd already complained to the sales manager (who cared only slightly more than Kirk), so the text was in even worse form than it would be usually. 1. Kirk cares about the sale, he doesn't care about you. - He misspelled my address. I pointed it out immediately. He brushed it off and said it would be worked out and that this one piece of paper didn't matter. It probably won't surprise you to know that my address is misspelled everywhere now. - He promised me my CPO X5 M would be detailed. When I picked it up, it obviously hadn't been. I pointed that out, asked about it, and Kirk threw his detailing colleagues under the bus, telling me "it depends which guy does the detail" and said it would be taken care of in my first service. There's so much wrong here it's difficulty to categorize, but I'll leave it in the "doesn't care about you" category. 2. He has no clue about BMWs - I know Kirk used to sell Audis and recently moved to BMW, but he's been around long enough to have learned about the cars. As an example, I had trouble getting the tailgate to close from the driver's side armrest control, and he responded that this was a "German safety feature" and added "lol" in his text response. First, he's absolutely wrong. He made up an answer so I'd stop asking. I knew it was possible and figured it out. I'd gotten an error message and solved it. Such a sales guy move - first rate blowoff BS. (In fairness, there's a piece of "Kirk doesn't care about you" here too, but I'll chalk this up to lack of knowledge of the product he sells. - I asked how to set up the car so I could tell it to take me home. 30 mins in the parking lot later with another person called in for an assist, and it still doesn't work. 3. I think he's unethical - Kirk did a couple of small things that likely violated rules to benefit me and probably win me over to give him high ratings; however, what it really did was make me question his ethics. If he's willing to violate rules set by his employer, why would he care any more about screwing me over to benefit himself? Answer: he wouldn't. So, while it may seem like a way to fast-track trust building and relationship building, it really just erodes traut and breaks down relationships. Look, Kirk is a decent human being and I'm sure a great guy to have a beer with. I wouldn't buy...well... anything... from him, much less a $65K car. I think Kirk is an inexperienced salesman, or just operates in a really poor system set up by BMW of San Antonio that incentivizes bad behavior. Given the interactions I had with 2 sales managers, I'm inclined to believe that may be the case. I will say that both the Director of sales and the GM's assistant (who shielded Nick, the GM, from talking to me when I called and asked to speak with the GM) were very good in that they cared, empathized, apologized, and worked to correct the problem. That said, somehow there's a disconnect from those two higher-ranking people and middle-management & the rank-and-file sales people. I certainly fault leadership for that. Regardless of leadership's failings, Kirk is still accountable for his behavior, which I find appalling.
Please check how much you are being charged for certain services. I had several services completed all at the same time and there was an error in what... I was charged after everything was complete. My oil changed/fluid top off jumped from ~$150 to $200+ due to the error. However after getting some attention through the BMW survey and dealerrater.com BMW of San Antonio is reimbursing me the difference. I should have questioned it when my estimate was pretty far off from the actual cost for routine services. Thankfully I have owned BMWs for many years and have experience with pricing at several dealerships across the country otherwise I might not have know. After my reimbursement BMW of San Antonio is slightly higher than most dealerships I have been to in the past (4) and is reflected in my updated rating. On a good note Ms. Miller was great in taking care of everything for me when I brought the vehicle in and picked it up.
I went to BMW of San Antonio to buy CPO BMW. Their price is very fair. My experience with Pre-Owned Sales Manager Miguel Valdez was great. He is person... who understand buyer need and concern.Sales people were professional and courteous. They were kind and personable. My experience was awesome and I will buy new or used car from this place in future.
We are so happy to hear that you had a great shopping experience, Jason! Thank you so much for your thoughtful feedback about your visit. Please don't... hesitate to let us know how else we can serve you in the future!
Beyond disappointed. The only reasons I gave BMW of San Antonio any stars is because of how great Albie in Finance was, and how friendly the guy who installed... my license plates was. My sales advisor Adam Castillo was courteous and professional throughout the actual buying process as well (although his favorite word seemed to be "no", and I am not sure he really advocated for me on any of my requests behind the scenes). Still, they had the exact car I had been seeking for my daughter, so I went with it. After the sale, I feel as if I've been relegated to second-class status for a few reasons. My disappointment in this dealership was laid out in a lengthy, nearly 800 word email addressed to Adam Castillo and CC'd to Nick Vanderpool (General Manager), Bryan Barton (General Sales Manager), and Miguel Valdez (Pre-owned Sales Manager) on July 17th, 2019. To this date...nearly three weeks later...I have yet to hear a peep from any one of the four. Not even a "go f yourself". Although I suppose the silence is their way of saying just that. EDIT 11/12/2019: After initially expressing a desire to remedy my dissatisfaction, Mr. Bryan Barton is now ignoring me and not returning calls or responding to emails. He had asked me for some details in August, which I provided. I haven't heard a peep from him in the three months since, even though I've emailed him at least three times and left two voicemails for him. The lack of professionalism and utter disregard is something I've never experienced from ANY car dealer, let alone a BMW dealer. Based on all of this, I've lowered my rating from two stars to one.
I purchased a new X7 from this dealership, and when I did i was clear that the entertainment system was a feature i had to have. I was assured that the... screens could be added at a cost of $1200, so I agreed to purchase a lesser model than I wanted. Two days later, they tell me the screens cannot be added at all so i informed them that the car wont work for me. They basically told me too bad, they didnt have any with the option and the order timeframe didnt work for me and refused to give me my trade back. This was my first BMW purchase, and its left a sour taste in my mouth.
I can write pages and pages of complaints about management, sales and service. Giving a one star will be to much. If you decide to buy a BMW definable... go elsewhere if you want to avoid, headaches, anger and frustration. MOST HORRIBLE EXPERIENCE + TO MANY!!!
I've been driving BMWs (and receiving BMW service) for seven years now and Faylin is not only the best BMW Associate I've worked with... she's the best... Service Manager I've ever seen. Attentive, enthusiastic, sharp, and optimistic... she not only remembered the details of all my past services, she remembered me! As such, she had no trouble tailoring my vehicle service to meet my needs and busy schedule. Faylin is clearly going the extra mile-making the extra effort-to provide superior customer service. If BMW enjoys a solid reputation for customer service in San Antonio, it is because of employees like Faylin!
Josh was an amazing BMW person to deal with. He made sure to answer all my questions and even showed me some things I didn't even realize after this being... my 3rd purchase. Everyone at BMW of San Antonio was great to deal with!
I Purchased a new 2019 430i. Pedro Davila is my client advisor and has always been phenomenal in every request that I made of him. He is professional,... knowledgeable, easily accessible and a joy to work with. Thanks for all your hard work. I would highly recommend Pedro for your BMW experience.
Horrible experience following the sale. Purchased an extended warranty but was told could cancel at any time and receive a prorated refund. Quickly realized... the warranty was over priced and have been attempting to cancel for over 3 days now. Multiple phones calls and messages with no response or being told the fax machine has not been set up in the facility....one that has been open now for 9 months...hard to believe. Left message with Brad Lilley this evening 2 hours before close of business and received no follow-up. Just another in a long list of failures. And when told the fax wasn’t installed was informed would have to travel from Dallas to San Antonio to sign papers in person. Ridiculous!! Will never buy from this dealership again and will do my best to keep any friends, family, acquaintances, enemies, anyone from doing the same.