Reviews
Write a reviewGiven the run around
I was just looking for a used vehicle so Betsy luvanos called me I told her what I was looking for in payments and such so I filled out the application and I told her I was done and btw I told her that the name she would see on application was different because I am xxxxxxxxxx and I had not changed my name legally so don't be suprised so she sent me a text saying josh would be handling the sale Ijust seems like after they found out i was a xxxxxxxxxx woman that everything changed cause josh did text and we spoke on phone and I told him what I was looking for in a car and he said he would run it by a few banks they dealt with and it would take 15 min to an hr I waited an hr had passed still nothing 2 hrs nothing I sent a text and no response from josh and same thing from betsy I am very disappointed I tried this car lot because I thought a name as reputable as ANCIRA was better than that but just goes to prove you can be reputable and still will get stiffed dont recommend this company to anyone especially someone transgender like myself very disappointed 🤔
Given the run around
I was just looking for a used vehicle so Betsy luvanos called me I told her what I was looking for in payments and such so I filled out the application and I told her I was done and btw I told her that the name she would see on application was different because I am xxxxxxxxxx and I had not changed my name legally so don't be suprised so she sent me a text saying josh would be handling the sale Ijust seems like after they found out i was a xxxxxxxxxx woman that everything changed cause josh did text and we spoke on phone and I told him what I was looking for in a car and he said he would run it by a few banks they dealt with and it would take 15 min to an hr I waited an hr had passed still nothing 2 hrs nothing I sent a text and no response from josh and same thing from betsy I am very disappointed I tried this car lot because I thought a name as reputable as ANCIRA was better than that but just goes to prove you can be reputable and still will get stiffed dont recommend this company to anyone especially someone transgender like myself very disappointed 🤔
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am disappointed to hear about your experience with us. Please give me a call at (210) 558-5001 so that I can look into this for you. I hope to hear from you! - Anthony Corey, GM Ancira Nissan, (210) 558-5001
Wonderful service
Kim was amazing! She got me into a beautiful new car and made the process as simple as possible. Her and the Ancira Nissan team are awesome and I would recommend them to anyone!
Wonderful service
Kim was amazing! She got me into a beautiful new car and made the process as simple as possible. Her and the Ancira Nissan team are awesome and I would recommend them to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you!
Buying used car
I was very pleased with them especially Ms,. Anna although they couldn't approve me due to my credit I was treated with respect and honor thank you, yes I do recommend them
Buying used car
I was very pleased with them especially Ms,. Anna although they couldn't approve me due to my credit I was treated with respect and honor thank you, yes I do recommend them
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you Mr. Carpenter - we truly appreciate you giving us an opportunity.
For the most part just be honest.
For the most part just be honest. I wake up at night still disgusted with the underhanded deal you pulled on me. I'm a senior citizen and not as sharp as I used to be. Your people said you were paying off my trade in. Never was it said you paying it off partially and rolling $1400 into my new purchase. I know my salesman Eyan Evan's was aware I had better offers for my trade and this is why he got y'all to commit on pay off. I will continue to write this on every format I can find every week because it was just plain underhanded and you are swindlers.
For the most part just be honest.
For the most part just be honest. I wake up at night still disgusted with the underhanded deal you pulled on me. I'm a senior citizen and not as sharp as I used to be. Your people said you were paying off my trade in. Never was it said you paying it off partially and rolling $1400 into my new purchase. I know my salesman Eyan Evan's was aware I had better offers for my trade and this is why he got y'all to commit on pay off. I will continue to write this on every format I can find every week because it was just plain underhanded and you are swindlers.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mr Brown, We are very disappointed that you are no longer 100% satisfied with your experience with us. I would like to extend the offer again for us to review your documents with you and to look at the video recording of the transaction. We looked at the video and reviewed all the relevant documents and there is no doubt that this information was disclosed to you. You signed 4 documents that pertained directly to trade-in value. You saw the appraised value of your car and you knew your payoff amount. We pride ourselves on being fair with everyone.
Online Part Order
I ordered 2 very small plastic parts from their online Nissan OEM website. I input my billing address and then selected to ship to the same address as the billing address. Ancira Nissan shipped the package to the incorrect address. So I called and they refused to even try and call UPS to have the shipping address changed prior to the 1st delivery attempt. Nissan USA headquarters is very near to me and they will be receiving a call about this horrendous customer service...or lack thereof.
Online Part Order
I ordered 2 very small plastic parts from their online Nissan OEM website. I input my billing address and then selected to ship to the same address as the billing address. Ancira Nissan shipped the package to the incorrect address. So I called and they refused to even try and call UPS to have the shipping address changed prior to the 1st delivery attempt. Nissan USA headquarters is very near to me and they will be receiving a call about this horrendous customer service...or lack thereof.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Wayne, I'm very sorry to hear about this shipping error. We do all we can to make sure we get the correct information and get your parts to you in a timely manner. It sounds like this time that didn't happen. If there is more information you would care to share with us about this situation please feel free to call. Thank you. Lori Lake Parts Mgr Ancira Nissan 210-558-5025
Pleasantly Surprised with Sales Experience
It was a pleasure to work with Max in purchasing my latest vehicle. Rather than having to play numbers games and being subjected to gimmicks and ploys, Max was honest and strait forward.
Pleasantly Surprised with Sales Experience
It was a pleasure to work with Max in purchasing my latest vehicle. Rather than having to play numbers games and being subjected to gimmicks and ploys, Max was honest and strait forward.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Branson, we are very happy to have provided you with such a positive experience! We are delighted to hear Max was extremely professional and transparent during your recent car buying experience. Congratulations again on your new ride. We hope to see you soon! Jason Thompson, General Manager, Ancira Nissan, 210-558-5001
Go somewhere else
Told a vehicle advertised was available. Confirmed appt in AM. Get there and we were told vehicle sold the night before. They then claimed they would"make it right" and tried overcharging us 7k..... Run.
Go somewhere else
Told a vehicle advertised was available. Confirmed appt in AM. Get there and we were told vehicle sold the night before. They then claimed they would"make it right" and tried overcharging us 7k..... Run.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Sherri Mcnamara, we regret to hear that you had a negative experience with us, I would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (210) 558-5001 at your earliest convenience and we will do our best to resolve this with you. Jason Thomson GM Ancira Nissan
Best sales experience!
I always dread shopping for a new vehicle. High pressure sales and back and forth negotiations are not my thing. Thanks to Lou Syring, we had a great experience! No pressure, never tried to talk me into something I did not want, and worked HARD to meet my budget. He even found a $1000 discount through my Sam's Club membership! I highly recommend Lou!
Best sales experience!
I always dread shopping for a new vehicle. High pressure sales and back and forth negotiations are not my thing. Thanks to Lou Syring, we had a great experience! No pressure, never tried to talk me into something I did not want, and worked HARD to meet my budget. He even found a $1000 discount through my Sam's Club membership! I highly recommend Lou!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad you had such a wonderful experience with us! I will be sure to pass this on to Lou. If you have any further needs, please give us a call. We're always happy to help! Jason Thompson GM Ancira Nissan 210-558-5001
Best Auto Group in San Antonio
Absolutely wonderful experience! We have purchased 4 vehicles from this dealership in the past couple years and wouldn't deal with anyone but Ancira! No pressure, no hassle, and extremely helpful ~ answered all the questions we had and made us feel comfortable in the decisions we were making. The service department is by far the best! Very helpful, friendly and always take the time to explain all work done ~ and always kept up to date about the work being done. Best auto group in town ~ would never buy from anyone other than Ancira!
Best Auto Group in San Antonio
Absolutely wonderful experience! We have purchased 4 vehicles from this dealership in the past couple years and wouldn't deal with anyone but Ancira! No pressure, no hassle, and extremely helpful ~ answered all the questions we had and made us feel comfortable in the decisions we were making. The service department is by far the best! Very helpful, friendly and always take the time to explain all work done ~ and always kept up to date about the work being done. Best auto group in town ~ would never buy from anyone other than Ancira!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ronnah, thank you for taking the time to leave us this great review and for being such a great customer! We're so happy to hear that you received excellent customer service from our sales and service teams. We look forward to seeing you again. Jason Thompson GM Ancira Nissan, 210-558-5001
OUTSTANDING SERVICE
I recently had my vehicle serviced at Ancira Nissan . I received exceptional customer service. Very friendly staff, great mechanics that go the extra mile. I am in the process of purchasing another vehicle at the moment and will definitely be headed back to see the friendly staff and Ancira Nissan. I definitely recommend them for your next auto purchase and /or auto service.
OUTSTANDING SERVICE
I recently had my vehicle serviced at Ancira Nissan . I received exceptional customer service. Very friendly staff, great mechanics that go the extra mile. I am in the process of purchasing another vehicle at the moment and will definitely be headed back to see the friendly staff and Ancira Nissan. I definitely recommend them for your next auto purchase and /or auto service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello King, thank you for taking the time to leave us this great review. We're so happy to hear about your great experience with our service department. We will be sure to pass along your kind words to our friendly staff! They will be thrilled. Jason Thompson GM Ancira Nissan, 210-558-5001