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Reviews

Average Ratings

4.7
127 lifetime reviews.
  • New Car Sales

    I wanted to take a moment to thank the Helfman Ford sales staff including Ryan Tijerina and David Cooke, for going out of there way to find the ri...

    Dealer Response

    Manuel, your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Ryan and David were able to meet your needs. We ...


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    I wanted to take a moment to thank the Helfman Ford sales staff including Ryan Tijerina and David Cooke, for going out of there way to find the right truck for me. By doing so I was able to take advantages of allot of incentives for that particular model saving me money! They take the time to meet your needs and that is what goes a long way in my eyes. I would and will strongly recommend Helfman Ford to my family and friends! Thanks Again!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Manuel, your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Ryan and David were able to meet your needs. We look forward to assisting you with your future sales and service needs. Best, Nance Ly, BDC Coordinator (281) 240-3673


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  • New Car Sales

    Ryan Tejerina did an excellent job on getting me the deal I hadn't expected. Walked out a Happy Camper.

    Dealer Response

    Francisco thanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook ...


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    Ryan Tejerina did an excellent job on getting me the deal I hadn't expected. Walked out a Happy Camper.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Francisco thanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for exclusive offers. Best, Nance Ly, BDC Coordinator (281) 240-3673


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  • New Car Sale

    The sale was excellent. Went in to see about trading in my 2015 and walked out with 0% interest on a 2017 Ford Fusion, same as I had before.

    Dealer Response

    Thank you for the glowing review, Francisco! We take pride in our customer service and do whatever we can to have our customers leave happy. Pleas...


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    The sale was excellent. Went in to see about trading in my 2015 and walked out with 0% interest on a 2017 Ford Fusion, same as I had before.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the glowing review, Francisco! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best, Nance Ly, BDC Coordinator (281) 240-3673


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  • Outstanding Customer Assistance and Reliable!

    I wanted to personally thank Ryan Tijerina, my sales person for his tireless efforts in always assisting me with any sales questions I may have. ...

    Dealer Response

    Thank you for your review, Manuel. We're glad to know that our team was able to provide you with a positive experience. If you ever need anything ...


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    I wanted to personally thank Ryan Tijerina, my sales person for his tireless efforts in always assisting me with any sales questions I may have. I recently came in for service on my truck and decided to wait. While waiting, I walked around the lot and saw a couple of trucks I had questions about. I met with Ryan and he goes above and beyond when attending to my needs and is always available with customer service after the sale. I'm glad to say that by shopping at Helfman Ford I'm not just another sale for the month, I in fact feel like I've become a part of the Helfman family. Keep up what your doing Ryan, and the the entire Sales and Service staff at Helfman Ford. You'll continue to be a leader in car and truck sales in the greater Houston area! I strongly recommend this dealership to my family and friends!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your review, Manuel. We're glad to know that our team was able to provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Charles Taylor, Service Manager (281) 240-3673


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  • Excellent customer service from Brock Davenport

    We really appreciate the customer service and salesmanship that we received from Brock Davenport. He was attentive, professional and proficient. O...

    Dealer Response

    Thank you so much for the nice review, Evelyn! We really appreciate this feedback. We will share your compliments to the rest of the staff. We pr...


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    We really appreciate the customer service and salesmanship that we received from Brock Davenport. He was attentive, professional and proficient. One of us is very hard to please and I am delighted to state he not only met our expectations, he exceeded them. He went the extra mile to assure that we were both satisfied with the purchase of her new vehicle. Ask for Brock when you go to Helfman Ford, he will not disappoint you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the nice review, Evelyn! We really appreciate this feedback. We will share your compliments to the rest of the staff. We pride ourselves on offering high quality customer service, and we're glad we were able to take care of you. It was our pleasure. Best, Nance Ly, BDC Coordinator (281) 240-3673


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  • Service Not Complete and no Comunication

    I took my Expedition in for an oil change, seat buckle repair and the trim piece around the drive seat needed to be replaced. I called to see whe...

    Dealer Response

    Thank you for taking the time to leave us your review, Phil. Our customers are our top priority and it's disappointing to hear that we did not mee...


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    I took my Expedition in for an oil change, seat buckle repair and the trim piece around the drive seat needed to be replaced. I called to see when the car would be ready and Jason (Service Advisor)told they were waiting on the seat buckle. I told him I would pick it up and come back in for the seat buckle. When I picked up the car neither the seat buckle or the piece around the drivers seat was done, Jason never told me that the only thing that was done ALL day was the oil change. I saw Jason when I picked up my key so I am bewildered that he did not explain to me the situation. This lack of communication on his part shows me that Helfmen Ford has a very low standard for their Service Advisors

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your review, Phil. Our customers are our top priority and it's disappointing to hear that we did not meet your needs. We would appreciate the opportunity to hear more about this issue and work together to made amends. Please contact us at your earliest convenience. We look forward to hearing from you. Best regards, Charles Taylor, Service Manager (281) 240-3673


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  • LOVE HELFMAN Made Buying a car easy...

    Joe Tejeda was wonderful and helped me with all questions and needs on buying my Ford Edge. Also Gus Cornejo was great in finance. I felt like t...

    Dealer Response

    Thank you for the glowing review, Jennifer! We take pride in our customer service and do whatever we can to have our customers leave happy. Please...


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    Joe Tejeda was wonderful and helped me with all questions and needs on buying my Ford Edge. Also Gus Cornejo was great in finance. I felt like they were honest and treated me like family. So glad I went to Helfman..

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the glowing review, Jennifer! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best, Nance Ly, BDC Coordinator (281) 240-3673


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  • Sales Department

    We have purchased 3 cars in the last 4 years and Devoe always takes care of us. He knows his products and is very friendly yet so professional. W...

    Dealer Response

    Thanks so much for your feedback, Barbara. We appreciate building customer relationships and we truly value your business. Best, Nance Ly, BDC C...


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    We have purchased 3 cars in the last 4 years and Devoe always takes care of us. He knows his products and is very friendly yet so professional. We don't even go to any other dealership. We have been customers of Helfman since 1989!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for your feedback, Barbara. We appreciate building customer relationships and we truly value your business. Best, Nance Ly, BDC Coordinator (281) 240-3673


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  • Thanks

    I sent my in laws there to see Amador Gonzales for a new truck. They wound up buying an Exposition platinum efition. My in laws were so pleased ...

    Dealer Response

    Thanks so much for the nice review, Enoe! We really appreciate this feedback and I'll be certain to share your compliments to the rest of the staf...


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    I sent my in laws there to see Amador Gonzales for a new truck. They wound up buying an Exposition platinum efition. My in laws were so pleased with Amador and the whole dealership and said that that was the best buying experience they have ever had in buying a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the nice review, Enoe! We really appreciate this feedback and I'll be certain to share your compliments to the rest of the staff. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Best, Nance Ly, BDC Coordinator (281) 240-3673


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  • I love my new car

    Mark Pete and the quick help that I received when I purchased my car was great they really get the job done

    Dealer Response

    Thanks for the great review, Natalie! Please come visit us if you need anything else, be it service or sales. We look forward to working with you ...


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    Mark Pete and the quick help that I received when I purchased my car was great they really get the job done

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review, Natalie! Please come visit us if you need anything else, be it service or sales. We look forward to working with you again. Best, Nance Ly, BDC Coordinator (281) 240-3673


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