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Used 866-601-7938 Email Dealer
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Reviews

Average Ratings

4.7
Average based on 84 reviews.
  • best service

    i bought a used truck from archer vw i had very good expirence best customer service there service staff is very helpful.used car sales manger is ...


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    i bought a used truck from archer vw i had very good expirence best customer service there service staff is very helpful.used car sales manger is very nice person. overall there sevice 5 star

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Absolutely the Best Auto Buying Experience EVER!!!

    My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at ...


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    My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the door by Kirk who was very welcoming and extremely patient with us while we had to call our insurance company to have an insurance card faxed in. Everyone we met was extremely friendly and you could tell that their staff was very close knit - just a different vibe entirely. The very first offer they made us was equal to the best offer we received the day before at another dealer after an hour and a half of haggling.... My wife is extremely conservative and responsible which naturally makes her a tough sale and always inclined to "walk"; but, Patrick was determined to make us an offer that would "knock your socks off" and make your "can't do it yet" into "I can't leave without it" and he did. Every person we dealt with was extremely courteous, friendly and you could tell enjoy what they do. Jeremy explained that MANY of their staff have worked for Mr. Archer for 10 years or more and it shows. I love buying from a family owned business rather than a huge corporation - that still means something to me. In my almost 40 years of driving, I've purchased numerous cars; but, yesterday's experience was the easiest, least stressful and most fun auto purchasing experience of my life. I could not possibly recommend a dealership more highly and if you don't give Archer a chance on your next purchase you will be doing yourself a disservice. C'Mon in and see if you you can out bang me on the gong after you buy...!!! I doubt it. :-)!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Owesome service

    This has been the best car buying experience I have ever had, and to be honest never expected because the facility doesn't looks nice as the other...


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    This has been the best car buying experience I have ever had, and to be honest never expected because the facility doesn't looks nice as the others on Hwy 59. I was there back in December just to look but did not expect to buy a car. My salesperson, Alex was easy to work with, and the Sales Manager Matthew was very professional, no hassles and easy to communicate. So they helped me a lot on the deal that lead me to buy the 2012 Audi A4. After all the car needed minor things to be fixed which they corrected immediately and without question. A+

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor Customer Service

    So very impressed when I purchased my VW a week and a half ago, until I was told that I couldn't take my vehicle home the same day; it would have ...

    Dealer Response

    Brian, I sure do hate to hear this. I want to apologize for our staff not being prepared to help you in the manner that you deserve as a custom...


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    So very impressed when I purchased my VW a week and a half ago, until I was told that I couldn't take my vehicle home the same day; it would have to be kept to repair issues I identified until the next 1 or 2 business days. After I had to harass them for information (they didn't keep track of my vehicle or stay in touch with me), I was finally told I could pick up my car yesterday. I arrived to realize that my promise on behalf of the GM to have my vehicle ready for me when I arrived was false because nobody actually knew where my car or the keys were. I had to wait for 45 minutes. When it finally appeared, it was dirtier than when I test drove it (to include exploded soda in the back and black fingerprints in the front), although they swore that it had just come from being detailed. I drove around back to have this issue addressed after being told by my salesperson that he would get someone there immediately. 5 people walked by, asked if I was okay, and then responded that it wasn't their job and walked off. I waited in the rain for another 45 minutes for someone to appear as promised. It never happened so I left. With only one key because the other mysteriously disappeared. What started out as the best buying experience ever has turned into a nightmare.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Brian, I sure do hate to hear this. I want to apologize for our staff not being prepared to help you in the manner that you deserve as a customer who did business with us. I can assure you that The GM was not aware of this because that is me and I was unfortunately on vacation when you picked up your car. Please let me know what we can do to fix this issue for you. Thanks Jeremy


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  • Quick service. Clean facilities.

    My car's state inspection was performed while I had a cup of coffee. The service did not require an appointment and by the time I finished my coff...


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    My car's state inspection was performed while I had a cup of coffee. The service did not require an appointment and by the time I finished my coffee the job was done.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Prompt and courteous service

    My service representative, Gary, has always been very accommodating and courteous. He also takes the time to explain the findings to me which I ap...


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    My service representative, Gary, has always been very accommodating and courteous. He also takes the time to explain the findings to me which I appreciate.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service

    Gary was very nice and there when I had any questions. I went for a recall on my vehicle and they fixed it fast.


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    Gary was very nice and there when I had any questions. I went for a recall on my vehicle and they fixed it fast.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best vehicle purchase experience!!

    Michael Bradshaw did a great job on my purchase. He knew I had an eight hour drive to pick up my new Tiguan and had everything ready for me to ge...


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    Michael Bradshaw did a great job on my purchase. He knew I had an eight hour drive to pick up my new Tiguan and had everything ready for me to get in and out of the dealership. This was by far the best experience with a vehicle purchase I have ever had. I will make sure to refer anyone in the market for a new Volkswagen to Archer and tell them it was well worth the drive.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fast and Courteous

    Hillary was courteous and friendly. She was professional throughout the entire process. My car was in and out for service within an hour. Excellen...


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    Hillary was courteous and friendly. She was professional throughout the entire process. My car was in and out for service within an hour. Excellent job all around.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • great service

    the professionalism was great, the customer service is awesomwe and they always get the job done. I love archer Volkswagen and am a very happy cus...


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    the professionalism was great, the customer service is awesomwe and they always get the job done. I love archer Volkswagen and am a very happy customer

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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