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Reviews

Average Ratings

3.2
27 lifetime reviews.
  • Customer

    Super friendly and helpful. There was an initial misunderstanding, but they went above and beyond to make it right and ensure my satisfaction. Zia...


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    Super friendly and helpful. There was an initial misunderstanding, but they went above and beyond to make it right and ensure my satisfaction. Zia and Gary are highly recommended.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Amazing dealership with customer friendly staff

    I was there to look at Subaru Outback 2013 certified vehicle. Gary Chew and Andreas there went above and beyond to help me get a good deal. They w...

    Dealer Response

    We appreciate your review! We're glad to hear that Gary and Andreas were so helpful. Our team is proud of our accommodating, hassle-free service...


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    I was there to look at Subaru Outback 2013 certified vehicle. Gary Chew and Andreas there went above and beyond to help me get a good deal. They were very friendly and accommodating and foremost not pushy at al. Andreas was quick to pull out the car i wanted to see and help me test drive every vehicle i liked while Gary was more in to getting me good deal. I wish them luck in their future endeavor. Thanks,

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your review! We're glad to hear that Gary and Andreas were so helpful. Our team is proud of our accommodating, hassle-free service. Thank you for your business, we hope to see you again!


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  • Good service

    They've already sold the car when I contacted them but their response was prompt, helpful and friendly.

    Dealer Response

    Thank you for the review, Spikes. Please feel free to reach out to us if you have any further questions or concerns. We are always happy to help!


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    They've already sold the car when I contacted them but their response was prompt, helpful and friendly.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, Spikes. Please feel free to reach out to us if you have any further questions or concerns. We are always happy to help!


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  • Spur of the moment repair

    I stopped by the dealership unannounced on a rainy Monday afternoon to have my rear view mirror reattached as it had fallen off of the replaced, n...

    Dealer Response

    Thank you for your review! We're so happy to hear that Wally was able to provide you with such great service. We'll be sure to pass along your k...


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    I stopped by the dealership unannounced on a rainy Monday afternoon to have my rear view mirror reattached as it had fallen off of the replaced, non-factory windshield. Wally Mendez went to great lengths to find a windshield repairman who would fix the problem promptly. Gillman Subaru Southwest sales and service personnel continue to impress me with their professionalism and customer service. They are honest and forthright, helpful and knowledgable. Thank you Wally Mendez and Gillman Subaru Southwest for giving immediate attention to my little repair. As a repeat customer (this is my third Subaru Forester), I feel valued.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review! We're so happy to hear that Wally was able to provide you with such great service. We'll be sure to pass along your kind words. We appreciate your business, please let us know if we can be of help in the future!


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  • Mrs.Moreno

    I submitted my app online over a week ago, and never got any information from Ms. Zaldivar on it. Trying to buy a mini van for my family. Unprofes...

    Dealer Response

    Thank you for your feedback, Gloria. We're concerned to hear that you did not hear back from us about the minivan you are interested in buying. ...


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    I submitted my app online over a week ago, and never got any information from Ms. Zaldivar on it. Trying to buy a mini van for my family. Unprofessional.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Gloria. We're concerned to hear that you did not hear back from us about the minivan you are interested in buying. Your experience is important to us; we would like a chance to fix anything that went wrong. Please contact me so I can make amends. -Eliel Ramirez, General Manager, gillmanreviews@gmail.com


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  • shopping

    Great customer service I really appreciate it, I'll be back to pick up the #FordFusionSE16 really nice car #TeamCapricorn #TeamGillmanSubaru

    Dealer Response

    Thank you for your review Carlton! We're glad to hear you had great customer service. We look forward to assisting you again!


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    Great customer service I really appreciate it, I'll be back to pick up the #FordFusionSE16 really nice car #TeamCapricorn #TeamGillmanSubaru

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review Carlton! We're glad to hear you had great customer service. We look forward to assisting you again!


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  • Draining,unpleasant experience

    Car was not available as I was led to believe, after my first visit and request.. No explanation of basic operations how to open trunk, cruise con...

    Dealer Response

    Hello Blanche, We are disappointed to hear that you weren't properly trained on the details of your Subaru and that the car shopping process took ...


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    Car was not available as I was led to believe, after my first visit and request.. No explanation of basic operations how to open trunk, cruise control location and operation, how to open gas tank,.... Was handed a large 2 volume manual. Financial person never made eye contact. Never explained options available. Never asked my finance plans. Did not appreciate my questions Was not informed about mileage on auto in advance of final sale Second visit took over 5 tiring hours Do not feel this is a safe ,honest,friendly dealership for a single woman. I love my Subaru ,just wish I had selected another dealership

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Blanche, We are disappointed to hear that you weren't properly trained on the details of your Subaru and that the car shopping process took longer than expected. It is important that we are answering all of your questions and making sure you have a pleasant experience at Gillman Subaru of Houston Southwest. We are happy to hear you love your new Subaru and we'd love if you could give us a call so we can talk further about your concerns. Best, Eliel Ramirez General Manager 713-776-6300 gillmanreviews@gmail.com


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  • Lie to get you to their dealership

    I emailed to make sure a certain used vehicle was still available. A sales man emailed me back saying yes and wanted to set up an appointment a f...

    Dealer Response

    Hi there. We are concerned to hear that the vehicle you wanted to come look at had already been sold. It is important that we are communicating wi...


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    I emailed to make sure a certain used vehicle was still available. A sales man emailed me back saying yes and wanted to set up an appointment a few hours later to test drive. I called to make sure before I drove an hour to look at it and finally was told after really pushing it sold already but to come look at what else they had......horrible business practice!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi there. We are concerned to hear that the vehicle you wanted to come look at had already been sold. It is important that we are communicating with you properly so that we aren't wasting your time. If you'd like to talk further about your experience, please give us a call. Best, Eliel Ramirez General Manager 713-776-6300 gillmanreviews@gmail.com


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  • Terrible customer service, three months on and no

    I went into the dealership (Gillman Subaru Southwest) on 10/21/2015 to test drive and purchase a certified preowned 2015 WRX. I had my own financi...

    Dealer Response

    Hi there William, We have looked into your deal and have provided a status update. The loan has been finalized. We apologize for the delay in ge...


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    I went into the dealership (Gillman Subaru Southwest) on 10/21/2015 to test drive and purchase a certified preowned 2015 WRX. I had my own financing and a check for the amount of the vehicle. While there I was told the dealership (through Subaru) could get me a better offer on my financing and was asked if I would let them try. I agreed and they came back with a better offer on financing. Everything seemed good at this point. Everything agreed, paperwork signed, $2000 down payment and drove away in my new car believing that the deal was finalized. 5 days before my first payment was due, I called the dealership as I had not received any paperwork from the bank. I was told that the original deal had fallen through and that I would require a new finance deal! I asked why had this not been brought to my attention sooner and why did I have to contact them about it. I feel that I should have been informed of this as soon as the dealership knew about it! I should not have had to contact the dealership to find out this information. In speaking to the General Manager I was told that they would need to take the car back if they couldn't obtain a new financing deal. I was devastated at the thought of losing the car and it caused me a lot stress and anxiety as I would be without transport. At every step to this point I was the one who had to make contact. I was PROMISED multiple times that they would call me and give me an update on the situation. These phone calls never came and I had to call them every time! This in itself is an example of terrible customer service. I went back into the dealership as they had a new finance offer for me. It was at a higher interest rate at an extra $50/month over the original agreement that had been signed by both parties. I later found out that I also had a further 20 hits on my credit report!! I agreed to the new offer and they washed my car and let me pick out a free accessory for the trouble they had caused. At this point everything seemed to have been worked out... Again, about 8 days before my first payment was due I had still not received any paperwork for the loan. I called the dealership and was told that they would get back to me. This call never came, I had to call them again to find out what was happening. I was told that there had been some mix-up in their accounts department and that the finance deal had not been issued to the bank. They were very vague and I was told that the person handling it wasn't available at the moment and that they would call me when they were free. I never received a call back! I decided to call the bank and they had no record of me, my SSN or the VIN number of the vehicle. I called the dealership and was told that they were taking care of it and that I should have the paperwork within a week. One week later and I still have no paperwork and the bank still have no record of me. I was told several times that Gillman would respond to my queries in a timely manner and that I would be contacted. This did not happen once! I had to call Gillman every time. This is the worst experience I have ever had in buying a car, in fact it is the worst experience I've had in buying anything! The level of customer service is atrocious and out right shocking. The fact that I have had to make contact every time to find out what is happening is beyond ridiculous!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi there William, We have looked into your deal and have provided a status update. The loan has been finalized. We apologize for the delay in getting you the information and for the lack of communication. . Please feel free to contact me directly with any further questions regarding your purchase. I thank you very much for your business and will help in any other way I can. Best, Eliel Ramirez General Manager Gillman Subaru South 713-776-6315 ph 713-776-4899 fax


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  • Very patient and professional

    I worked with James Rutledge in the Internet Sales department in purchasing a Subaru WRX Limited. Unfortunately, they did not have any Limited's a...

    Dealer Response

    Jeff, thank you for taking the time to leave a great review! We are very happy to hear James assisted you during you car buying experience and he ...


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    I worked with James Rutledge in the Internet Sales department in purchasing a Subaru WRX Limited. Unfortunately, they did not have any Limited's available and weren't scheduled to have any for another month; only one dealership within several hundred miles of Houston had any Limited's on the lot at the time. I ultimately purchased from another dealer. James was absolutely professional and patient through the entire process. While I wasn't able to purchase the vehicle I wanted at Gillman Subaru of Houston Southwest, it will be my dealership of choice when I am next in the market for a Subaru. Excellent customer service.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Jeff, thank you for taking the time to leave a great review! We are very happy to hear James assisted you during you car buying experience and he will be happy o hear your kind words. We appreciate your business and look forward to seeing you again in the future.


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