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|Sales||9:00 AM - 8:00 PM|
|Service||7:00 AM - 7:00 PM|
|Mon||9:00 AM - 8:00 PM|
|Tue||9:00 AM - 8:00 PM|
|Wed||9:00 AM - 8:00 PM|
|Thu||9:00 AM - 8:00 PM|
|Fri||9:00 AM - 8:00 PM|
|Sat||9:00 AM - 7:00 PM|
|Mon||7:00 AM - 7:00 PM|
|Tue||7:00 AM - 7:00 PM|
|Wed||7:00 AM - 7:00 PM|
|Thu||7:00 AM - 7:00 PM|
|Fri||7:00 AM - 7:00 PM|
|Sat||8:00 AM - 4:00 PM|
Peter Shermerhorn has surpassed all other service providers I have ever worked with. He is genuinely concerned with serving you as best he can. Pe...
Hi Roberta, Thank you for the 5 Star review and for your kind words about Peter! We sincerely appreciate you taking the time to tell us about your...
Peter Shermerhorn has surpassed all other service providers I have ever worked with. He is genuinely concerned with serving you as best he can. Peter always has time for you no matter how much paperwork appears on his desk. He is extremely timely in responding to any communications you send his way, and does it all with patience. His knowledge demonstrates his expertise with BMWs and superior customer care.
Hi Roberta, Thank you for the 5 Star review and for your kind words about Peter! We sincerely appreciate you taking the time to tell us about your visit nad we hope you have a wonderful day! -Your Momentum BMW team
I must say.... not only did my car ( 2013 BMW 535i Gran Turismo xdrive) get the proper service, I was personally over impressed by the hands on co...
I must say.... not only did my car ( 2013 BMW 535i Gran Turismo xdrive) get the proper service, I was personally over impressed by the hands on courtesy I received from the team at Momentum BMW Mini. When I brought my car to their service department I was greeted at my vehicle by a representative who kindly directed me to the service area. My service representative was named RICK RAWLANDS whom I had spoken to over the phone but wasn't in his office when I arrived but to my amazement he had left instructions with the front desk clerk that I would be coming and they took great care of me. Though they did have a shuttle to take me back to my destination the service and parts manager SHAWN offered to personally take me. In that short period of time with him I came to the conclusion that he was an honest and stand up person.... he even gave me a BMW Tee shirt and assured me that he would make sure that all of my needs would be met. The following day was a Saturday and I returned to the service department where I met EMILY who was very curtious, hands on and attentive to my needs. EMILY made sure that I was set up in a 2017 430i loaner. Monday morning I stopped in to meet up with Rick who had been off for the weekend to see if I could get the car to duplicate my issue. After my arrival he immediately called over his shop Forman named BRYAN who went out for a drive with me and we were able to get the car to duplicate the problem which turned out to be the lower fuel pump. Wednesday they were all done and my car runs superbly. Needless to say I give this service team a 10 out of 10 and would be confidant to bring my car here again over anywhere else in this city. Hands down they are the best I've ever dealt with. Great job Momentum!!!!!
Today I went in to purchase a White 740IL priced at 26981 listed on Momentum's website, as well as other websites they use to advertise vehicles. ...
Today I went in to purchase a White 740IL priced at 26981 listed on Momentum's website, as well as other websites they use to advertise vehicles. I left severely disappointed and upset by the way I was treated by the management team. After being there 3 hours the price of the vehicle suddenly changed....to 27981. When asked what happened I was told that there was a typo on there behalf! The vehicle should have been priced at that amount initially. That is not how business should be handled! Especially in there efforts to make a fool of me by changing it in the system as if the first price was not what I really saw! This vehicle had been advertised since last week at 26981, stock number SCC575493 was my response, and the time as a management team to fix a typo advertised on their website should not be when a customer is sitting filling out purchase paperwork! Bad business! The manager who was rude, who also lacked communication skills said he could do nothing for me and that I could purchase the car at that price as they have other people waiting in line to purchase that vehicle! This gesture was distasteful as this is unethical practice and sends a message to consumers that this business does not have the customers best interest at heart in making their car buying experience exceptional but their goal is to get over through manipulation! Integrity is not embedded in the character of their management team clearly!The sales person Dean went multiple times to address the issue that should have not been treated as the mistake of the customer but fixed! Accomondate the advertised price! It is simple! I was excited about the purchase and had to leave without purchase due to morale...as I was sevely inconvienced and my time wasted in the matter of shady unethical practices on the behalf of the dealership. I had every intention to purchase the vehicle but I should not have been subjected to being taken advantage of by this dealership! The vehicle was also wrecked today and I was willing to work with them on getting it fixed!