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|Sales||9:00 AM - 7:00 PM|
|Service||8:00 AM - 4:00 PM|
|Mon||9:00 AM - 8:00 PM|
|Tue||9:00 AM - 8:00 PM|
|Wed||9:00 AM - 8:00 PM|
|Thu||9:00 AM - 8:00 PM|
|Fri||9:00 AM - 8:00 PM|
|Sat||9:00 AM - 7:00 PM|
|Mon||7:00 AM - 7:00 PM|
|Tue||7:00 AM - 7:00 PM|
|Wed||7:00 AM - 7:00 PM|
|Thu||7:00 AM - 7:00 PM|
|Fri||7:00 AM - 7:00 PM|
|Sat||8:00 AM - 4:00 PM|
Peter Shermerhorn has surpassed all other service providers I have ever worked with. He is genuinely concerned with serving you as best he can. Pe...
Hi Roberta, Thank you for the 5 Star review and for your kind words about Peter! We sincerely appreciate you taking the time to tell us about your...
Peter Shermerhorn has surpassed all other service providers I have ever worked with. He is genuinely concerned with serving you as best he can. Peter always has time for you no matter how much paperwork appears on his desk. He is extremely timely in responding to any communications you send his way, and does it all with patience. His knowledge demonstrates his expertise with BMWs and superior customer care.
Hi Roberta, Thank you for the 5 Star review and for your kind words about Peter! We sincerely appreciate you taking the time to tell us about your visit nad we hope you have a wonderful day! -Your Momentum BMW team
I recommend Momentum to anyone who's looking for exceptional service. Peter Schermerhorn is an awesome service advisor who takes care of my BMW ne...
Hi Dietra, Thank you for taking time out of your day to review us and comment on the excellent service that Peter provided to you! We look forward...
I recommend Momentum to anyone who's looking for exceptional service. Peter Schermerhorn is an awesome service advisor who takes care of my BMW needs with such great professionalism.
Hi Dietra, Thank you for taking time out of your day to review us and comment on the excellent service that Peter provided to you! We look forward to seeing you again soon! -Your Momentum BMW team
BMW Momentum is filled with unprofessional individuals. My husband was having complications with his BMW X6, so he took it to BMW Momentum and pai...
Hi Jenny, Thank you for taking time out of your day to review us and call our attention to the extremely poor service and lack of communication yo...
BMW Momentum is filled with unprofessional individuals. My husband was having complications with his BMW X6, so he took it to BMW Momentum and paid a total of $560 for two diagnostics they recommended ($178 for preliminary diagnostic and $380 for an extensive diagnostic). By doing this, they assured us they would be able to appropriately determine the issue to fix and have it running like new. They sent us two separate quotes about 15 minutes apart with a 600 dollar difference. My husband reached out to Thong the Service Rep for clarification on the difference quotes. The only explanation was that there was a clerical error. Being understanding but hesitant we gave them the "go". Meanwhile we requested a loaner vehicle, but the service rep told us they didn't have any available for the next two weeks. They weren't apologetic nor tried to accommodate us with transportation. My husband reached out to his Service Rep, Thong, around lunch time on the date it was set to be complete because he had not heard back from him with any updates. Thong requested an additional day to complete the work -- which honestly wouldn't have been a problem if they had provided my husband with some type of transportation. My husband was very understanding and didn’t make a big deal about it. Once the work was completed the next day, Thong sent a text that read “Check your email”. The email mentioned that a third diagnostic would be needed because the car was still running “rough” – no details at all. After billing us a 4K invoice and asking for even more work to be done, why wouldn’t you think a call would be a more appropriate way to explain this? We couldn’t justify paying for a THIRD diagnostic because we felt like it was misdiagnosed the first two times. We already spent thousands of dollars and was beginning to feel it was all in vain. We explained this to Thong and requested them to work with us and waive the third diagnostic fee of $380 – he made it very clear that that was not even an option but that he would “ask” if they could possibly discount it – (again, not accommodating or apologetic at all). Afterwards (Wednesday), we emailed the General Manager, Tommy Kuranoff, and informed him about all of our concerns and asked him for his assistance. My husband received a call that same day from the Store Manager Edgar but their conversation was cut short because my husband was at work. Edgar promised to call him back first thing the next morning, but NEVER called. Frustrated and upset, my husband emailed the General Manager again Thursday night to try and resolve this issue. We were hoping to hear back from him early Friday, after emailing him directly twice – but never heard from him. On Friday, I was infuriated and called to speak to Tommy himself, but their staff was giving me the run-around and instead transferred me to the Bryan, the Finance Director. After REPEATING our concerns, he promised to call me back within the hour to help me resolve the issue and to reach Tommy. It is Sunday night, and I have yet to hear back from Thong, Bryan or Tommy. We were prepared for this type of service, because we had a previous bad encounter a year before – but we figured we would give them another chance to see if they could meet our expectations – but FAILED AGAIN! This is not the type of service we had hoped for coming from such a prestigious dealership. We feel like were overlooked, disrespected, devalued and not shown any sign of accommodation. This type of service is unacceptable and I would NEVER recommend anyone to this dealership. We received poor communication throughout the entire process and not to mention it’s been 21 days now and my husband is STILL WITHOUT A LOANER. This entire process has been a huge burden on our lives and I regret not reading the previous reviews before. I have never written a negative review for ANY establishment, but I honestly would not wish this type of service on my worst enemy. SO I feel this review is ver
Hi Jenny, Thank you for taking time out of your day to review us and call our attention to the extremely poor service and lack of communication you have received from our Service Department. We assure you that we strive to ensure our guests are completely satisfied and their needs are accommodated fully. We apologize that this was not the case and we would love to speak with you directly in order to rectify this situation. Please call our General Manager, Thomas Kuranoff, 713.596.3100 at your earliest convenience. We look forward to speaking with you. -Your Momentum BMW team