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Just purchased a new Kia Soul from World Car Kia. It was a great shopping experience. They weren't pushy and I found exactly what I was looking for. T...he overall process went smoothly. Jessica was great to work with.
We visited this dealer a total of three times during the course of our car search and purchase. We test drove two different cars and received a wealt...h of valuable information. Nice job Jessica and the team at World Car Kia!
When we walked in it was very busy we were invited to take a seat, no one came near us for over 15 minutes. Then Jay came by on his way to get somet...hing for a customer he was with and asked how we were doing and we said we were ready to leave since no one seemed to have time to help us. He apologized and said he'd be right with us. He gave his other customer what they had been waiting for and returned to us. Once again apologized and offered us some water or coffee. From then on our experience was great. He knew his cars and we knew what we wanted and he saw that we got the best deal and sent us home in our new SOUL. We came back the next morning with our trade in and again it was very busy. but he was so nice and attentive even while taking care of other customers. Then Roman the finance person took over and was very efficient explaining each form as we signed them. Being busy and with customers piling up he still took us step by step through the paperwork and sent us on our way. My husband forgot the title to the trade in and had to go back with it . He waited for Jay just to tell him thank you and give him a couple of neckties since during this promotion they had cut off the salesmen's ties . We would have left if it hadn't been for Jay he knows what real customer service is.
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15 lifetime reviews of the Service Department.
I had a kia forte 2010, I went into to this service center because they are always reliable compaired to the one by my house. I went in they told me ...how much it would cost. I went window shopping without any pressure from anyone and deceided to purchase a new kia forte 2016. James was absolutely exceptional. He was pleasant, never pressured me, was courtesy, ALWAYS came and kept me informed at what was going on. It took only 2 1/2 hours find out the issue with my old car and purchase a new car. Unheard of from previous experience at other dealers. Will always return to them.
I have purchased four new Kia's from World Car KIA in New Braunfels over the last 7 years from Jerry Lee. Not only is he the best salesman, Jerry wor...ks with the best group of employees. The service department led by Mike and Matt are great. When I bring my 2016 KIA Optima in for service the service department checks out dvdrything. If they notice anything of outside of what I thought it in for then they advise me of what has to be done and what can wait.
Oil, Filter Change
$39.95 and up*