Mercedes-Benz of Gainesville

Tom was very knowledgeable about the specific vehicle I was interested in and the information he shared was instrumental in me making my purchase. He was very personable to me, my wife, and my young son who was full of energy during our visit. I look forward to our next purchase at Mercedes Benz of Gainesville.

Went in there just to look and ended up leaving with a brand new car. Brandon really made sure he found a car that met my ever want and need. He was patient with me during the whole process. Forever grateful! Definitely ask for him when you’re thinking of purchasing a car. And even months after leaving with the car he is still there as a great resource if I ever need help with anything or have a simple question. BIG shoutout to Matthew Mayberry for making it all happen . :)

Took my vehicle for a quote to be repaired. Estimate to repair was more than the vehicle was worth. TJ in service was excellent, very helpful and understanding and trying to figure out a game plan to help me out in a difficult situation. Thanks again TJ. Decided to cut my losses and trade in the vehicle for pennies and purchase a 2nd had vehicle. My salesman was Charlie, he was exceptional. Very patient, knowledgeable and understanding and went out of his way to help me get my head in the right place to make a sound decision. None of the usual pressure selling that turns buyers off just an honest guy helping a customer, how it should be Very happy with the purchase and overall service. Was in the dealership a total of 9 hours with a lot of waiting around which took the edge off the overall experience some but TJ and Charlie more than made up for it. Very nice guys and a credit to the dealership. Thank you so much Charlie and TJ you guys are the best.

Mike Pottier,Demetrius and His Oustanding Staff Made My Family Thanksgiving Possible,They went above and Beyond to Repair my car that stalled on I75,Such Professionalism. Thank You Mr.Pottier

I wanted a specific make/model with several specific options. Fully expected to have to wait a few months to get one (always have in the past). They found one and got it to me in two days (Only car in the US with the options I wanted). Amazing service.

This Mercedes-Benz of Gainesville dealership by far is the worst dealership for customer service. DON'T PURCHASE THE FIRST CLASS PROTECTION PROGRAM WARRANTY FROM MERCEDES-BENZ it's a SCAMM!!! GARY MARTIN Mercedes Product Specialist/Business Manager is a total scamer, his EGO will be detrimental to his carreer, he's unethical, lacks morals, and will deliberately misinform you, it's sad that Mercedes-Benz will let a guy like GARY MARTIN represent them, he wears a suit but lacks class in business practice, in fact so shady I was forced to submit a complaint to The Consumer Services Division & Department of Highway Safety and Motor Vehicles. I advise all my readers to NOT PURCHASE the First Class Protection Program Warranty from GARY MARTIN(Mercedes-Benz Gaisnville). It's a scam!! plenty of warranties that'll provide the same coverage for a much lower price. Once again DON'T PURCHASE THE FIRST CLASS PROTECTION PROGRAM WARRANTY FROM MERCEDES-BENZ it's a SCAMM!!! the warranty is over priced & will not cover most of the claims you submit, if you ask for a refund they will take months to refund your funds back. My experience with the product & service from GARY MARTIN of Mercedes-Benz Gainsville has caused so much regret that I replaced my Mercedes-Benz vehicle to Range Rover simply because the service is much better, much more ethics & class.

Aarika and Tyler provided superior customer service. They are beyond knowledgeable and extremely professional. I decided to move forward with my purchase specifically because of the thorough overview of Mercedes and it’s line of vehicles by both Aarika and Tyler. In addition, I was very appreciative of the constant updates, transparency, and efficient service. I feel fortunate to have met this team and will remain loyal to them for future car purchases despite living outside of Gainesville.

I had a great experience purchasing a used ford expedition from Tom! I was very impressed that he was so knowledgeable about a brand that isn’t featured at his dealership. He took the time to answer all of my questions and came through on his promise to repair some scratches on the trailer hitch cover, it looks brand new. I love the vehicle and promised Tom when it’s time for my dream Mercedes he’ll be the one I’ll call!

Charlie was extremely helpful in the process of buying my GLB. Attentive, knowledgeable, and helpful throughout the deal. Would definitely return to buy another car there in the future.

Great Dealer! My sales rep, Charlie, was great! Worked with my trade in and we came to a price I was happy with. Dealership is beautiful, well-kept and with all the amenities. If still in the area, I will be back for our second!