Mercedes-Benz of Gainesville

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Reviews

Average Ratings

4.8
310 lifetime reviews. Includes reviews of Mercedes-Benz of Gainesville from DealerRater.com
  • MB Gainesville

    The experience we had purchasing our new MB vehicles was great. Angie is amazing. She is knowledgeable, friendly, and honest. She is able to read ...


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    The experience we had purchasing our new MB vehicles was great. Angie is amazing. She is knowledgeable, friendly, and honest. She is able to read people well to help identify what may be more appropriate to meet your needs. Gary was also friendly and worked hard to get the best deals possible. We left very happy, maybe even a little spoiled (more spoiled).

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • Mercedes Benz of Gainesville,Fla

    Our experience with purchasing our car was excellent. We were never pressured or rushed. We were greeted by everyone and had a really enjoyable ex...


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    Our experience with purchasing our car was excellent. We were never pressured or rushed. We were greeted by everyone and had a really enjoyable experience. Ben was our salesman and he went far and above in providing service to us. Gary in finance was extremely helpful and friendly. This car purchase turned out to be a very pleasurable experience. We left happy with our furniture and feeling we had made new friends. Thank you so very much!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • AVOID!
    January 30, 2017

    Took my car for a simple oil change and got ripped off for almost $900.00! Do yourself a favor and avoid this place at all costs! I'll go to Orlan...


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    Took my car for a simple oil change and got ripped off for almost $900.00! Do yourself a favor and avoid this place at all costs! I'll go to Orlando next time I need service....THEY CHARGED ME FOR ROTATING BRAND NEW TIRES! (JUST PURCHASED, BUT NOT FROM THEM)

    Does not recommend this dealer
    Came in for service or repair

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  • Great Purchase Experrience

    I just drove my 2016 E350 home and love it. I found the team at MB Gainesville delightful to work with. Angela Monroe, the sales consultant was pa...

    Dealer Response

    We are so glad. Thanks Larry!


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    I just drove my 2016 E350 home and love it. I found the team at MB Gainesville delightful to work with. Angela Monroe, the sales consultant was patient and pleasantly persistent on my behalf. She took the time to find out what I wanted (a late model, certified, pre-owned E350) and what I was willing to spend. She stayed in touch to let me know when vehicles I might like were available and it paid off. I have a car I love at a price that is fair for both me and the dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad. Thanks Larry!


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  • Business Owner

    The customer service was great! The first person that I encountered was the secretary, who was very pleasant and welcoming and from that the serv...

    Dealer Response

    Thank you so much. We are honored to have earned your business.


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    The customer service was great! The first person that I encountered was the secretary, who was very pleasant and welcoming and from that the service escalated to Matthew Sloan who was marvelous, full of knowledge and he aimed to please and my last encounter was with Gary Martin for financing, whom was very helpful, professional and informative. My overall experience was excellent!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much. We are honored to have earned your business.


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  • G. T. Singleton

    As usual the service was great. What else do you want?

    Dealer Response

    Thank you


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    As usual the service was great. What else do you want?

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you


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  • Professor

    All aspects of service has been extraordinary. If you like personal service it does not get any better than what you will receive at GNV Mercedes....

    Dealer Response

    What great feedback. Thanks so much. It is a pleasure serving you.


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    All aspects of service has been extraordinary. If you like personal service it does not get any better than what you will receive at GNV Mercedes. Mike Potteiger was better than excellent working me through their busy schedule and some instances not charging for quick fixes. Matt Sloan has been very attentive since our last purchase. Scott Stephens, the best popcorn popper in GNV, is always available when we are in the far reaches of the ranch with a flat tire or dead battery. These are guys you can depend on every time.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What great feedback. Thanks so much. It is a pleasure serving you.


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  • Utmost Unsurpassed Service

    Personal service is delivered by all that I have had the pleasure of working with over the decades. More recently Mike Potteiger in the service de...

    Dealer Response

    Thanks Michael. It is a pleasure to serve you. Thanks for taking the time to submit this feedback for us. Take care and we look forward to seeing ...


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    Personal service is delivered by all that I have had the pleasure of working with over the decades. More recently Mike Potteiger in the service department has been most helpful on the decision making process with the E350. Mathew Sloan has gone out of his way in preparing the groundwork for a new acquisition. Scott Stephens has been with me for over a decade. No matter what could happen in the far off distances to the ranch I know Scott will be there for me. Scott went to great lengths to find just the car I will purchase going forward. Besides he is as good a corn popper you will find in Gainesville! If you like unsurpassed personal service this is the team!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Michael. It is a pleasure to serve you. Thanks for taking the time to submit this feedback for us. Take care and we look forward to seeing you again when you need us.


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  • Poor customer service regarding refund of warranty purchased
    October 19, 2016

    We purchased a GLK350, the dealership had used it as a service car for one year. We decided to purchase an expensive warranty for the car. After s...

    Mercedes-Benz of Gainesville

    Michael, Thank you for your input, it's with this type of feedback we are better able to serve our valued clients. The process for warranty ca...


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    We purchased a GLK350, the dealership had used it as a service car for one year. We decided to purchase an expensive warranty for the car. After some time we decided we needed a bigger SUV and nothing was available at the dealership. We were told the value of the refund entitled to us and were advised that it would take approximately 4 weeks to receive. We traded in and notified Gainesville on August 29th that we no longer had the car and have still not received the money. Calls are made to the dealership to sales managers, they are slow in contacting us so we called the corporate office and were advised the dealer had the money October 1st. Sales was wonderful, service satisfactory, but this situation is unsatisfactory and we would never deal with them again. We are taking about a $2000 refund, very surprising for a quality car manufacturer such as Mercedes to not satisfy their customer. Loved our car, would purchase another in the future, but not from Gainesville.

    Does not recommend this dealer
    Mercedes-Benz of Gainesville

    Michael, Thank you for your input, it's with this type of feedback we are better able to serve our valued clients. The process for warranty cancellations and refunds starts at the dealership level. We notify the warranty company and their process is then started. At this point they have a process that sometime's takes longer than we like, unfortunately, that process is out of the dealerships hands. When refunds come, it's on a statement, it's documented by the dealership, processed and sent to the client. I have been notified your refund is check has been processed and will be mailed before the end of this week. We thank you for your business and hope this explanation is received with it's intended sincerity. If you feel further conversations are needed, please phone our management team here at the dealership. Thank you, Larry Nero.


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  • My First Mercedes!
    October 15, 2016

    My first impressions of this dealership, upon entering, we're very warm, welcoming, and relaxed. Matthew had the Mercedes ready for the test dri...

    Mercedes-Benz of Gainesville

    We are so glad and congratulations on your first Mercedes!


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    My first impressions of this dealership, upon entering, we're very warm, welcoming, and relaxed. Matthew had the Mercedes ready for the test drive when we arrived. He took extra time, going over the many features. Never at any time felt pressured. Very personable. And financing (my least favorite part 🙂) was essentially stress free. Thank you for a positive experience 👍

    Does recommend this dealer
    Mercedes-Benz of Gainesville

    We are so glad and congratulations on your first Mercedes!


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