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First class all the way dealing with every department. Straight answers from Salesmen and the managers. Treated with respect from when I walked through the door. Tomorrow my daughter will drive her new to her car home.
I bought my vehicle here, but after the experience we have had over the last week I will NEVER be stepping foot in this location again. The service department is a joke. First of all, I have 40,000 miles on my vehicle and take excellent care of it. For the first time ever, I had the check engine light come on last week. The codes pertained to the evaporative emission control (EVAP) system. I had them run the codes at Autozone right after the light came on. My husband immediately made an appointment with Jeep for last Friday. He drives across town only to be told that he needed to come back on Monday because they couldn’t start working on it until then. (This is after speaking with Bryan and being told the vehicle would taken that day. I even received an email confirming the 10AM appointment the night before.) My husband drops the car of early Monday morning and asks for a loaner- being upfront about the fact I needed the vehicle for a 4pm appointment to close on our new home across town. (We were told we would have the vehicle back in time because this was a simple fix.) After several phone calls and being told we were “next in line,” the vehicle was not even looked at until after 12PM. Well, I ended up having to Uber to closing on our home because the vehicle was not ready in time. My husband Ubers back over to pick it up several hours later. They charge us $440 (which is outrageous for the small fix that was needed), but at least it was done. That’s what I kept telling myself anyway. (Keep in mind my husband missed a day and a half of work at this point.) While sitting there, a salesman tries to sell him 4 new tires because of a special going on, saying mine are cracked and old. (Two of my tires are brand new and 2 days prior I had discount tire rotate my tires and not one word from them about needing new tires. Like I said above, 2 of them are brand spanking new.) Sorry, but that just rubs me the wrong way, but again, I was just happy this ordeal was done. So I thought anyway…I get in my vehicle this morning and boom, the check engine light comes on again. I do NOT trust these people at all. They could not even show us the hose that was apparently replaced. This was a simple fix!!!!! I am looking into my options at this point, but I don’t want them touching my vehicle. My husband is calling today to try to get a refund on the BS repair that was made. I would rather take it elsewhere. I will update this review if they do the right thing and refund us. UPDATE: They are not going to refund us and the only thing David, the manager, offered to do is put us in the front of the line tomorrow but still cant tell us when the vehicle will actually be looked at. After reading all of the yelp reviews I will not be letting them touch my Jeep again. (Mention internal theft among other things.) My attorney, who I work for, will be in touch very soon.
Easy and pleasant
We have always found Very professionalFriendly, and honest Sales staff and management here- we have purchased 7 cars here since 1987 Even the porters are friendly and helpful. Service has also been great- no complaints The general sales manager, Jim Edmund, has been at this dealership for Over 35 years and always remembers my name. I highly recommend River Oaks Jeep - it’s a family business and they treat customers like family- The Helfman’s are first class owners. 😎👍
Terrible dealership!! The worst in customer service. They don't communicate or return messages. They're not competitive in pricing. If you want to pay sticker/sucker pricing, shop at this dealership.
DO NOT BUY ANYTHING FROM THIS DEALERSHIP
This dealership does not care about their customers. Over 2k spent in loaner car fees, that we are now finding out that they should not even be authorized to charge. Had our truck in the service department for "repairs" for 1 months with no resolution and am now paying for the loaner and a car note with no explanation. I want this place shut down.
Save your, time and run-around
I have been customer for 6 years and bought two Jeeps from them. All regular maintenance and services for both the jeeps were done at this location. I had noticed since year or so that customer service especially in the service department was going downhill. Every time I take my jeep for service, they are salesmen trying to sell me some kind of PM. Few weeks ago I got new set of rear breaks installed from them. While I was driving couple of days after the break job, break lever did not engage and hit the floor board. Imagine this was in traffic driving on 59 South, I somehow managed to steer away from hitting the front vehicle. It was almost an accident, I pulled over immediately and inspected for break fluid leaks and fluid level. No leaks and fluid level was good. Then, turned it back on to test the brakes. After pumping few times, brake lever engaged, so I though it was one time occurrence because of new break job. Few days later, it occurred in two separate occasions. I took it to the service department on 10/08/19 at 8:00 am and explained the situation, he (Juan Reyna) said that he would get back to me once they figure out in couple of hours. I get a phone call two hours later and he tells me that everything checked out fine with inspection, no codes showed and mechanic drove around to test and comes out with nothing. So they think brake fluid is dirty and would need to be flushed which might fix the issue. If it doesn't then it might be master cylinder which needs to be changed. So he quotes me 179$ for break fluid flush. I refused his proposal because it's guess work and literally gambling with my money. I explained again that, I had no issues for almost two years since I owned the vehicle and after I get new set of brakes this issue showed up. He kept repeating the same thing despite me trying to explain so at that point I requested to talk to the manager. He connects to manager line, after few rings he picks it back and tells me that manager is on an other call and manager would call me in 5-10 mins. No call for an hour and half, so I called back and he tells me that manager is busy and according to manager, brake fluid flush would not fix the issue, it would need further diagnostics and they think it is master cylinder which they would give me a quote soon and manager would call to discuss per my request. That was around 10: 30 am, I waited till 1:00 pm, I still did not get any call. I waited till 2 pm and decided to Uber and find out in person. Walk in, Jeep is sitting outside by the cashier. I had asked for the manager (David Roads) and walked into his office. He was rude to begin with, tells me that they were busy with city of Houston and had no time to call me and couldn't perform diagnostics to the vehicle as there were other vehicles in line. Not to mention again, I dropped it off little before 8:00 am and I was the first customer. Manager apparently did not know the whole story ( But per Juan, they had a discussion about this earlier) so I had to repeat myself and explain whole 9 yards. He never apologized but kept giving me excuses why they couldn't get to it or call me. He had time to discuss my case but did not have time to give me a call ?? At this point, I can't trust anyone. There is either communication issue internally or no one wants to admit their mess up. They were obviously not expecting me to show up, I caught them off guard and I hear whole bunch of excuses. Then tells me to leave the vehicle for inspection which they would look into it tomorrow in the am next day and would get back to me tomorrow. Never offered me a loaner vehicle nor a ride. He assigned me to Service Consultant ( William Hernandez), who I had to explain my whole story again. He was patient and seemed legit. It was 2:45 pm, I requested for a ride and left. I get a call from William few times the next day they can't seem to find anything wrong with it and suggests me to note if I observe anything.
Got over charged for no work done on my car
Do not go here i took my car in for the check engine light and the brake lights the only they that was wrong my gas cap was lose and my brake fluid was low and got charged 180 that should of been done for free i brought my car here and have took it in 3 times since then and have payed my 100 dollar The doctor bull you would think that they would have done that little bit of work with the gas cap and the brake fluid for free
I have a car under warranty purchased from this dealership that has been sitting in the service department for a week. There is an electrical issue of some sort. As far as I can tell, they have just been passing the car around from one service tech to another. Still after a week no one can tell me what is wrong with the car or how long they are going to take to fix it.
Hello, thank you for your feedback. We're sorry to hear about your experience with us. Please reach out to Jim Edmund at River Oaks Chrysler Jeep Dodge Ram as he would like to discuss this situation more in depth with you. Customer service is our top priority, we care about keeping you as a customer. We hope to hear from you soon, thank you and have a nice day. Sincerely; River Oaks Chrysler Jeep Dodge Ram (713) 524-3801 4807 Kirby Drive, Houston, Texas 77098 Riveroakscars.com
Dean has always exuded the best customer service. He makes the process flow smoothly while making you feel confident and comfortable with your purchase. I have been a customer of his since 2006. He is a great person.
Everyone we had a chance to interact,were friendly! We got the best deal we could hope to get with the car. we will highly recommend them.