River Oaks Chrysler Jeep Dodge RAM Hours
River Oaks Chrysler Jeep Dodge Ram in Houston, TX, also serving Spring, TX and Sugar Land, TX is proud to be an automotive leader in our area. Since opening our doors, River Oaks Chrysler Jeep Dodge Ram has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
Whether you have bad credit, no credit, or are a first time car buyer, you can trust that River Oaks Chrysler Jeep Dodge Ram will get you into the car or truck you choose with professionalism and attention to your needs.
"River Oaks Service without the River Oaks Price! Helfman Family owned and operated since 1971!"
Oil, Filter Change
$32.95 and up*
Oil, Filter Change (Premium)
$47.9 and up*
Coolant System Service
$149.95 and up*
$199.95 and up*
Read reviews that mention:
This dealership does not care about their customers. Over 2k spent in loaner car fees, that we are now finding out that they should not even be authorized... to charge. Had our truck in the service department for "repairs" for 1 months with no resolution and am now paying for the loaner and a car note with no explanation. I want this place shut down.
I have been customer for 6 years and bought two Jeeps from them. All regular maintenance and services for both the jeeps were done at this location. I... had noticed since year or so that customer service especially in the service department was going downhill. Every time I take my jeep for service, they are salesmen trying to sell me some kind of PM. Few weeks ago I got new set of rear breaks installed from them. While I was driving couple of days after the break job, break lever did not engage and hit the floor board. Imagine this was in traffic driving on 59 South, I somehow managed to steer away from hitting the front vehicle. It was almost an accident, I pulled over immediately and inspected for break fluid leaks and fluid level. No leaks and fluid level was good. Then, turned it back on to test the brakes. After pumping few times, brake lever engaged, so I though it was one time occurrence because of new break job. Few days later, it occurred in two separate occasions. I took it to the service department on 10/08/19 at 8:00 am and explained the situation, he (Juan Reyna) said that he would get back to me once they figure out in couple of hours. I get a phone call two hours later and he tells me that everything checked out fine with inspection, no codes showed and mechanic drove around to test and comes out with nothing. So they think brake fluid is dirty and would need to be flushed which might fix the issue. If it doesn't then it might be master cylinder which needs to be changed. So he quotes me 179$ for break fluid flush. I refused his proposal because it's guess work and literally gambling with my money. I explained again that, I had no issues for almost two years since I owned the vehicle and after I get new set of brakes this issue showed up. He kept repeating the same thing despite me trying to explain so at that point I requested to talk to the manager. He connects to manager line, after few rings he picks it back and tells me that manager is on an other call and manager would call me in 5-10 mins. No call for an hour and half, so I called back and he tells me that manager is busy and according to manager, brake fluid flush would not fix the issue, it would need further diagnostics and they think it is master cylinder which they would give me a quote soon and manager would call to discuss per my request. That was around 10: 30 am, I waited till 1:00 pm, I still did not get any call. I waited till 2 pm and decided to Uber and find out in person. Walk in, Jeep is sitting outside by the cashier. I had asked for the manager (David Roads) and walked into his office. He was rude to begin with, tells me that they were busy with city of Houston and had no time to call me and couldn't perform diagnostics to the vehicle as there were other vehicles in line. Not to mention again, I dropped it off little before 8:00 am and I was the first customer. Manager apparently did not know the whole story ( But per Juan, they had a discussion about this earlier) so I had to repeat myself and explain whole 9 yards. He never apologized but kept giving me excuses why they couldn't get to it or call me. He had time to discuss my case but did not have time to give me a call ?? At this point, I can't trust anyone. There is either communication issue internally or no one wants to admit their mess up. They were obviously not expecting me to show up, I caught them off guard and I hear whole bunch of excuses. Then tells me to leave the vehicle for inspection which they would look into it tomorrow in the am next day and would get back to me tomorrow. Never offered me a loaner vehicle nor a ride. He assigned me to Service Consultant ( William Hernandez), who I had to explain my whole story again. He was patient and seemed legit. It was 2:45 pm, I requested for a ride and left. I get a call from William few times the next day they can't seem to find anything wrong with it and suggests me to note if I observe anything.
Dean has always exuded the best customer service. He makes the process flow smoothly while making you feel confident and comfortable with your purchase.... I have been a customer of his since 2006. He is a great person.
Do not go here i took my car in for the check engine light and the brake lights the only they that was wrong my gas cap was lose and my brake fluid was... low and got charged 180 that should of been done for free i brought my car here and have took it in 3 times since then and have payed my 100 dollar The doctor bull you would think that they would have done that little bit of work with the gas cap and the brake fluid for free
I have a car under warranty purchased from this dealership that has been sitting in the service department for a week. There is an electrical issue of... some sort. As far as I can tell, they have just been passing the car around from one service tech to another. Still after a week no one can tell me what is wrong with the car or how long they are going to take to fix it.
Hello, thank you for your feedback. We're sorry to hear about your experience with us. Please reach out to Jim Edmund at River Oaks Chrysler Jeep Dodg...e Ram as he would like to discuss this situation more in depth with you. Customer service is our top priority, we care about keeping you as a customer. We hope to hear from you soon, thank you and have a nice day. Sincerely; River Oaks Chrysler Jeep Dodge Ram (713) 524-3801 4807 Kirby Drive, Houston, Texas 77098 Riveroakscars.com
Everyone we had a chance to interact,were friendly! We got the best deal we could hope to get with the car. we will highly recommend them.
Dean Francis and the finance staff were very helpful. They were great about financing with whichever bank you want to work with. I received a fair deal... for my trade and the price was right on the used vehicle that I purchased. I had one trade offer for my vehicle elsewhere that was higher,but the Helfman offer was the same as two others for my trade. Even so, the deal at Helfman was better. There are too many factors to list and they did NOT try to sell me anything I did not need. As a bonus, Unlike some dealers, my used vehicle at Helfman actually had floor mats and BOTH keys to the car. They have a big selection of sports cars and I am very happy with my experience. Thank you!
Absolutely fantastic staff. The best truck buying experience I've ever had. These guys rock. They will be my go-to dealership from me and my friends and... family from now on.
We had an amazing buying experience here. Nick N. Made all the difference, I always felt like he had my best interest in mind, never made me feel pressured... or spoke to me like I was an idiot because I wasn’t in the industry. I will definitely be returning (in many,many years) for my next vehicle!
The entire staff are courteous and helpful. Its just a great atmosphere. Overall and great experience. I would definitely recommend them to family and... friends.. (Already have)