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Sad that this place hasn’t changed in 20 years. Still so hard to deal with. Sales is pressured to rob us blind. They do things the old fashion way.... I suggest they do advance the buying experience that the other dealerships have turned to. Making it a pleasure to shop for a car instead of hastle! Ever here the other dealers say NO HASSLE? These type of dealers are bottom feeders like lawyers. There is no justice! Drive to San Antonio. Many more dealers to choose from!
Korbie was exceptionally patient, understanding, and knew how to answer all of the questions I had. I'll admit, I was a bit flustered, and even difficult,... but she maintained professionalism and in the end, I walked away (very confidently) with one of the best purchases I have made. Staff like Korbie are the ones you want behind the sale of a vehicle, and she blew my mind. Korbie is someone I highly recommend if you are looking into buying a new vehicle from this location! Korbie, if you are reading this, thank you very much, and I hope this message reaches your supervisor who has done an exceptional job in selecting his staff! Hector Talamantez Jr.
Boerne Dodge Amazing! Outstanding! Accommodating! Those are only a few of the many positive adjectives that come to mind in our dealing with Boerne... Dodge. Searching over the Internet for a one ton Ram 4 wheel drive with an assortment of particular options, we narrowed our search to 75 miles from San Antonio. We texted and emailed many dealerships who advertised that they had such a vehicle. Many handed us off to other internet services or did not have the vehicles they promoted on the web. From our very first contact with Boerne they were helpful and honest. The Internet salesman was helpful and assured us that they had the vehicle on their lot and we could come down and check it out. This is where Boerne really stepped up to the plate. I explained we were in New York and I would have a relative come in on Saturday and they would be driving over an hour to get there so please make sure the vehicle is there. They assured me it would be there and if there was a problem they would contact us. Our son met with the Internet salesman (who I believe was Jason) and he would hand him off to a salesman. Saturday, my son arrived and was introduced to Anthony Thelmann who proceeded to pull up the vehicle close enough to the showroom so that we could FaceTime using their wi-fi and virtually view the Ram Truck with every one of the options we had asked for. Not only were they knowledgeable about the vehicle they were extremely patient with my numerous questions from my virtual vehicle inspection. The team at Boerne made us a phenomenal offer and we bought our dream Ram right here over FaceTime. My son signed some intent papers and gave them the necessary information. Paperwork was overnighted to us. Any phone calls for clarifications were met with patience and thoroughness. We arranged financing through our own credit union and sent back a deposit with the paperwork and as they say the rest is history. We drove out to Texas with the bank check for the balance and because we were arriving earlier than expected called and asked if we could pick it up a day earlier than scheduled. Once again they went out of their way to accommodate us. Anthony was waiting outside for us when we arrived and after the necessary paperwork with Brian....who was also a gem, Anthony spent time going over the vehicle with us and dispensed a wealth of knowledge about our Ram. Boerne sent us off assuring us if we needed anything just call. I write this review as we drive back to NY to finalize the sale of our home and look forward to returning back to Texas. As I reflect on this whole transaction I realize this was done from 1800 miles away with constant reassurances from Boerne and absolutely no angst or worry for us. We arrived Saturday at 9 in the morning and drove away by 11:00 It was seamless! What a joy to deal with professional, friendly people.
Easily the worst experience I have ever had at a car dealership. These people are dishonest and will say nearly anything to get you to come in - despite... clearly explaining our budget and requirements. Once you arrive, you will learn about all of their hidden fees and tactics to get you to pay far more than the advertised prices. They will outline all of the discounts they offer but hide all of the hidden fees until you are at the long end of the buying process. In this day and age, it it sad to see a car dealership behaving in such a shady manner. Trust me - avoid Boerne Dodge Chrysler. I can't imagine they will be around too much longer with the way they do business. PS - Take the time to read the other reviews. There is a certainly a pattern of dishonesty going on here.
Amazing Sales Staff. George was an Excellent Sales Rep and Jason was a great Sales Manager. Worked with me very well to ensure I got the price I wanted... for the new vehicle and for the trade-in. They were a huge part in making my son's college graduation gift and surprise, a huge success. Even let me use a bow for the reveal of the new Jeep Grand Cherokee Trailhawk. Love these guys and this store.....HIGHLY recommend you go here for all your Jeep, Chrysler, and Dodge needs. Best in the area....and I visited them all!!
Purchased a 2018 charger SXT blacktop. Their prices for this car is the lowest anywhere in Texas! Search for yourself. $22,800! I received an amazing... deal. Told other dealers to match Boerne dodge price, but they wouldn't. Dirk Sommers was a fantastic salesguy. Easy going, waited very patiently for me to think for about 4 minutes without saying one word. No pressure to buy. I have been researching for 1.5 months, every dealer, every deal. No one could match or better Boerne Dodge. I live near sea world, its about 15 mins from fiesta texas, but well worth it. I explained all the bad reviews I saw on sites, they explained what happened and I believe them. Some people you can't please no matter what. You don't get anything in this world for free. But I guarantee they will be fair and honest. Lastly, I want to personally thank John Montague, the owner, for his assurance of a great experience. It was a great experience and more. I will be going back to purchase a dodge grand caravan soon. Thank you Boerne Dodge! JESSE PEREZ
Best new car buying experience we've ever had. Everyone on the team we worked with was courteous, professional, and genuine. We had some issues but the... manager was very quick to make it right. Highly recommended team!
I will never shop this dealership again to look for either a new or used car or truck. I was helping my son look for a good, used car and found one at... this dealership that fit the bill. We sat down to talk about the bottom line and make the deal. Only then, were we told that every car on the lot has an Apex GPS tracking device installed in it. Sounded interesting until we got the paperwork that showed it was an additional $750 tacked on to the price of the car. We negotiated and arrived at a reasonable price for the car, but I didn’t want the GPS system. I wasn’t planning to keep up the subscription after purchase, so why would I want to spend $750 on the module?? I offered to buy the car that night if they would take the GPS cost and the module off and was told no deal. They also had higher dealer fees included in their TTL and fees than the dealer I ended up buying a similar car from the next day. Very disappointed in my treatment at the dealership. I can’t give a good rating to a dealership that tries to sell something I don’t want as an accessory that they put on all their cars - new and used, because they want to. I’m assuming they have a good deal with the manufacturer to push this product on their customers, but in my case, it just cost them a sale.
Price online is not what you will receive once you are there. Of course the truck (based on color) that I was interested in was already sold. Found better... deal at another dealership.
Eric was my sales consultant, Chris was the manager. I would make them both for a job well done. They really bent over backwards to get this deal done... I am loving my 2017 dodge ram crew cab Beautiful truck with a lot of power. Thanks again guys. Darren P.