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Reviews

Average Ratings

3.7
7 lifetime reviews.
  • Best staff!

    Ed was driven to get us the car we wanted at an excellent price and not simply selling us what was easiest/best for the dealership in the short ru...


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    Ed was driven to get us the car we wanted at an excellent price and not simply selling us what was easiest/best for the dealership in the short run. I have already recommended Knapp to several friends/colleagues that are thinking about buying a new car.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Terrible customer service @ the service department

    I purchased my 2013 Grand Sport Corvette from Knapp Chevrolet brand new. The sales experience was great. I them started using the service departme...


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    I purchased my 2013 Grand Sport Corvette from Knapp Chevrolet brand new. The sales experience was great. I them started using the service department for maintenance and repair. They did an ok job overall until my last visit. I had brought the car for my oil change, my battery replacement and to fix my front tire that is leaking air. The rep told me that they would fix the tire for free and I didn't need to worry about it. When I came to pickup my car. I paid 700$ and the tire charges were there (a minor 20$ so I didn't sweat it). I drove the car out and the tire pressure sensor lit up. I drove the car back and they topped air in my tire saying they forgot to top air!!!!!. The following morning I found my tire flat, had to carpool to work for two days and contacted the customer service to report the issue. They asked me to bring it over the weekend and they would fix the tire. I brought it on Saturday, they did fix it that time and they asked me to pay another 20$. I said this was supposed to be fixed before, they said there was another nail so it is 20$ per nail. I wasn't going to argue about the 20$, but it is the poor customer service that I am complaining about. I told them they lost my business forever and sent few emails bit they don't care. Stay away from their service department.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Brian Wilson is the best!

    Brian Wilson is a life savuor. He help me and my family get into a truck when noone else would even try. He fixed my expired license and make me a...


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    Brian Wilson is a life savuor. He help me and my family get into a truck when noone else would even try. He fixed my expired license and make me a paystub because i dont have one. he does charge $800 for a fee but it is worth it. My cousin sent me to him cause he does all the gypsy boys. good bless brian and the knapp garage.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Unmatchable Price on my used car

    This place is very small but awesome! Had an amazingly pleasant car buying experience with Al Flores and would definitely recommend him to any ser...


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    This place is very small but awesome! Had an amazingly pleasant car buying experience with Al Flores and would definitely recommend him to any serious buyer or someone in need of a bilingual representative.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor customer service.

    My husband and I drove 50 miles into Houston and made arrangements to go look at a car seen on cars.com but when we arrived we were told over the ...


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    My husband and I drove 50 miles into Houston and made arrangements to go look at a car seen on cars.com but when we arrived we were told over the phone that it had been sent somewhere for the day and would be back on Friday. After further checking the salesman said it had been sent to auction for sale. No, I'm sorry can we help you with something else or anything. I would never go back.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • greAt coustomer service

    Will go back good customer sevice


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    Will go back good customer sevice

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • My thanks!

    Just to let you know that I appreciate the treatment that I have received from Knapp Chevrolet. All my contact with you and Roger and John has bee...


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    Just to let you know that I appreciate the treatment that I have received from Knapp Chevrolet. All my contact with you and Roger and John has been very helpful and pleasant, you have a class organization and I am happy that I chose Knapp to purchase my van. My thanks.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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