Hub Hyundai Mitsubishi West

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
87 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 5, 2017

    Brought my Santa Fe in to be serviced and was greeted by nothing but kindness by Lisa Jones in the service department! Great quality work! Super fast... too!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 20, 2017

    Lisa Jones in Service was amazing. She did such a great job. I will be returning to this dealership for further work JUST becuase of her. So polite and... helped me with my car.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • February 9, 2013

    The Service department went above and beyond to help me get my car in for scheduled maintenance and tinting when I was having problems getting me car in... on time. They are always very friendly on the phone, and visits in the store have always been helpful!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    May 20, 2017

    Marquis -- the WONDERFUL -- deserves a ¿¿¿! He is so professional and patient! We had SO MUCH fun -- I could probably fly an airplane with his expertise!... I L¿VE my new car and I L¿VE Marquis! Hopefully I can snag a client or friend for a referral for him. I have had an entire pile of stupid questions and he helped me with every little thing. He is so courteous and attentive -- he could teach "charm school" to a myriad of sales people who really could benefit from his attitude and experience. I am a REALTOR and rely on referrals -- my motto truly is "ATTITUDE is EVERYTHING" -- special BLESSINGS to Marquis and all that he offers. Off to celebrate my new ¿! CHEERS! ¿¿¿¿

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 10, 2016

    They only get good reviews because they offer free items in exchange for reviews, not because they are giving good service. As part of my deal with them... I received free oil changes for a year. When I showed up for my free oil change they had lost the paperwork, but told me they would be nice and "let" me have it if I wrote a good review for them online. I'm not writing a good review for someone who loses my paperwork. My salesperson also handed me a printed customer satisfaction survey with the answers pre selected (all perfect scores) and told me I would get a free tank of gas if I filled mine out like that. I don't need someone dictating my answers to a customer satisfaction survey. They also signed my email up for every type of promotional email list they have, so even if I click unsubscribe more emails pop up! I finally emailed them to stop and after receiving confirmation that it would end I got another email this morning! Just go anywhere else.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we have informed our management team about your review & they have begun an investigation into the situation you described as your experience with... our dealership is not the one we strive to have for you. We will be looking into the issues you mentioned in your review in order to prevent them from happening in the future. We hope you allow us another opportunity to earn your business soon.

  • 1.0 out of 5
    August 9, 2016

    Went to buy a car. My son and I walked around, looked at cars for about half an hour and was not even acknowledged. Seems like someone would have at... least said " hi". We bought a new car at another dealership the same day. Sounds like you and hyundai have lost a customer. We have bought two new hyundai in last couple of years and like them very much...but now I have bought 2 Nissan in the last year. Our previous experience in buying a used vehicle in the last year left us wondering about the dealership ....

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your review concerns us greatly & we are investigating the situations you described. We strive to deliver a 5 star experience & will use your feedback... to improve in the future. We hope you will allow us another opportunity in the future to earn your business again.

  • 4.0 out of 5
    May 1, 2016

    Very helpful never responded on cars.com before but I must say that the representative for that company represents them very well she was helpful and insightful... full of information and yes I would recommend someone to purchase a car from this company awesome people very tentative and they do to their appointments punctual hope this is helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5 star review, Stacey! We greatly appreciate your loyal business!

  • 5.0 out of 5
    January 12, 2016

    It’s not every day that I experience service so exceptional that I am moved to writing a testimonial. I want to thank TRAVIS PARKER and the entire staff... for a low pressure and hassle free car shopping experience. They went above and beyond to make our purchase fit within our budget and even found 3 different financing options and got us an incredibly low interest rate. Our experience was so good that we went back two days later and purchased another vehicle from them. I trust them and look forward to purchasing more vehicles from them in the future. I would highly recommend Travis for your next car purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the incredible compliments, John. It really shows that Travis did such an excellent job for you that you came back to purchase a...nother car from him soon after. If there's ever anything further we can help you with, please don't hesitate to let us know and we'll be happy to help you in any way we can. Congratulations on your two new cars and we look forward to helping you more in the future!

  • 5.0 out of 5
    January 12, 2016

    It’s not every day that I experience service so exceptional that I am moved to writing a testimonial. I want to thank TRAVIS PARKER and the entire staff... for a low pressure and hassle free car shopping experience. They went above and beyond to make our purchase fit within our budget and even found 3 different financing options and got us an incredibly low interest rate. Our experience was so good that we went back two days later and purchased another vehicle from them. I trust them and look forward to purchasing more vehicles from them in the future. I would highly recommend Travis for your next car purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the incredible compliments, John. It really shows that Travis did such an excellent job for you that you came back to purchase a...nother car from him soon after. If there's ever anything further we can help you with, please don't hesitate to let us know and we'll be happy to help you in any way we can. Congratulations on your two new cars and we look forward to helping you more in the future!

  • 5.0 out of 5
    August 29, 2015

    I had another great visit servicing my car at Hub Hyundai Katy. They were flexible and got me an appointment on Saturday. They explained all of my service... options and how long it was going to take. They finished earlier than expected. While I was waiting they provided free Wifi and Coffee. Very happy customer!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're very glad to hear that you enjoyed another visit with us! It's definitely our pleasure to provide our customers with the best in customer servic...e and a timely visit. Thank you for taking the time to review us and we look forward to helping you again!

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