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|Sales||9:00 AM - 6:00 PM|
|Service||7:30 AM - 5:30 PM|
|Mon||9:00 AM - 7:00 PM|
|Tue||9:00 AM - 7:00 PM|
|Wed||9:00 AM - 7:00 PM|
|Thu||9:00 AM - 7:00 PM|
|Fri||9:00 AM - 6:00 PM|
|Sat||9:00 AM - 5:00 PM|
|Mon||7:30 AM - 5:30 PM|
|Tue||7:30 AM - 5:30 PM|
|Wed||7:30 AM - 5:30 PM|
|Thu||7:30 AM - 5:30 PM|
|Fri||7:30 AM - 5:30 PM|
My last experience with a car dealership was not a pleasant one, so I was leary about this, but my experience at Don Wood was everything the last ...
My last experience with a car dealership was not a pleasant one, so I was leary about this, but my experience at Don Wood was everything the last one wasn't. I was acknowledged quickly and the salesperson, Jeff, was friendly and knowledgeable. He answered all my questions and thoroughly explained the buying process as we went through it. The woman who did the financial paperwork seemed as excited about my purchase as I was. She explained all my options and let me make the decision that was best for me. Definitely a pleasant experience. Very impressed.
I was initially told 1 week ago that the vehicle was sold. Only after calling several times was I told it hadn't been sold. I went and looked at t...
Thank you for your feedback. We're always looking to improve our processes to insure your satisfaction. Our manager, Dan Torrence will be in touch...
I was initially told 1 week ago that the vehicle was sold. Only after calling several times was I told it hadn't been sold. I went and looked at the truck and took it on an overnight test drive. I agreed to buy the truck.My approved loan was completed via phone and the salesperson stated the paperwork would be ready to be signed when I arrived at 12pm. At 2 pm I was still waiting. The salesperson said he was busy with another customer and couldn't help me even though I had an appt. with him. At 3 pm I asked the sales manager to help and his response was "what do you want me to do about it'? At 4 pm I finally started the paperwork and was done by 5pm. They said they couldn't wash and vacuum the $33k 2016 Tacoma that I just purchased. They told me I could drive an hour back down there Monday to get it done though! Absurd! After washing it myself, I noticed a nice dime sized ding that went all the way down to the bare metal. I contacted the manager and he wasn't receptive of doing anything about it. Had the vehicle not been filthy dirty it would have been seen and addressed at the time or before purchase. It was my first car purchase and it was dreadful. I visited many dealerships and this was by far the worst and most unprofessional one. If I had it to do all over I would have just walked out after the salesperson that I had an appointment with, told me he was too busy for me. Come to find out from the finance mgr., the salesperson didn't even notify her of getting the paperwork ready.
Thank you for your feedback. We're always looking to improve our processes to insure your satisfaction. Our manager, Dan Torrence will be in touch to resolve your concerns. We regret your inconvenience and will strive to resolve your issues ASAP. Don Wood Toyota.
I purchased a used car here and had a very good experience. I found Don Wood online because of their large online listing inventory with many phot...
I purchased a used car here and had a very good experience. I found Don Wood online because of their large online listing inventory with many photos and good prices. I drove 2 hours from Charleston, WV to deal with them because their listing prices were generally 10-15% below local listings for similar cars. Drove away with a great car at below blue book value. I have some credit issues, and with a decent down payment they were able to find me financing at the low-end of my expected interest rate bracket. They sell a decent number of cars to West Virginians, so they even handle WV tax and tags themselves like they would for an Ohio resident. I already had an idea what I wanted due to their online listings, so in about 3 hours I looked at cars, took a test drive, had (problematic) financing secured, signed papers and was driving away in a very good condition, low mileage, few year old car. Overall, a great car buying experience. I would recommend to friends or anyone.