My last experience with a car dealership was not a pleasant one, so I was leary about this, but my experience at Don Wood was everything the last one ...wasn't. I was acknowledged quickly and the salesperson, Jeff, was friendly and knowledgeable. He answered all my questions and thoroughly explained the buying process as we went through it. The woman who did the financial paperwork seemed as excited about my purchase as I was. She explained all my options and let me make the decision that was best for me. Definitely a pleasant experience. Very impressed.
I was initially told 1 week ago that the vehicle was sold. Only after calling several times was I told it hadn't been sold. I went and looked at the t...ruck and took it on an overnight test drive. I agreed to buy the truck.My approved loan was completed via phone and the salesperson stated the paperwork would be ready to be signed when I arrived at 12pm. At 2 pm I was still waiting. The salesperson said he was busy with another customer and couldn't help me even though I had an appt. with him. At 3 pm I asked the sales manager to help and his response was "what do you want me to do about it'? At 4 pm I finally started the paperwork and was done by 5pm. They said they couldn't wash and vacuum the $33k 2016 Tacoma that I just purchased. They told me I could drive an hour back down there Monday to get it done though! Absurd! After washing it myself, I noticed a nice dime sized ding that went all the way down to the bare metal. I contacted the manager and he wasn't receptive of doing anything about it. Had the vehicle not been filthy dirty it would have been seen and addressed at the time or before purchase. It was my first car purchase and it was dreadful. I visited many dealerships and this was by far the worst and most unprofessional one. If I had it to do all over I would have just walked out after the salesperson that I had an appointment with, told me he was too busy for me. Come to find out from the finance mgr., the salesperson didn't even notify her of getting the paperwork ready.
Thank you for your feedback. We're always looking to improve our processes to insure your satisfaction. Our manager, Dan Torrence will be in touch to ...resolve your concerns. We regret your inconvenience and will strive to resolve your issues ASAP. Don Wood Toyota.
I purchased a used car here and had a very good experience. I found Don Wood online because of their large online listing inventory with many photos a...nd good prices. I drove 2 hours from Charleston, WV to deal with them because their listing prices were generally 10-15% below local listings for similar cars. Drove away with a great car at below blue book value. I have some credit issues, and with a decent down payment they were able to find me financing at the low-end of my expected interest rate bracket. They sell a decent number of cars to West Virginians, so they even handle WV tax and tags themselves like they would for an Ohio resident. I already had an idea what I wanted due to their online listings, so in about 3 hours I looked at cars, took a test drive, had (problematic) financing secured, signed papers and was driving away in a very good condition, low mileage, few year old car. Overall, a great car buying experience. I would recommend to friends or anyone.
better than most. salesman intouch with people, didn't treat me as if I was stupid like logan store. will be back when looking to by again. this wa...s my second buy at athens store.
Tried to order parts for an old Toyota door assembly. Gave sales person the VIN number and description of product that was needed. Upon receipt the pr...oduct did not fit the door assembly. In fact, there was no product even similar to the part that was shipped in our door assembly. We tried to contact someone for a return but only had 5 days per the receipt to return the item. After mailing off the item they called back and said it was not returnable even though it was a stock item and did not fit our vehicle. I informed them we had already sent it back to be in the five day window and their answer was too bad. I guess we are out the $86.00. I would not recommend buying parts from this dealer as they are very difficult to deal with if you receive the wrong part (even when the sales person looked up the asked for part).
Hi Cindy, Thank you for your feedback. We are located in Ohio and you are in Oregon. Are you sure you have the correct dealership? If so, our policy f...or return parts is 14 days from date of purchase. The only time parts are not returnable is when they are Special Order from Toyota. In this case we are not able to return them either. We regret your experience and always strive to satisfy our clients.
Excellent dealership providing vehicles that meet the needs of their customers at a price they can afford. This is my second purchase in the last 4 m...onths
I always deal with and have all maintenance work done at Don Wood.
Good service and kind employees. What's not to like?
The people at Don Wood are always professional and very helpful. Our service was excellent and the repair was done on time.
Bob Crook was extremely helpful and the process went fast and very smooth.