Reviews

Average Ratings

4.8
441 lifetime reviews.
  • Excellent, as always

    I have 2014 Ford F-150 with EcoBoost. Service is always prompt, professional and polite. I just cannot say enough good things about the dealersh...

    Dealer Response

    Thank you for your kind words and review, Joseph. It is our goal to provide a positive customer experience, and we're glad to hear that your visit...


    Show Full Review

    I have 2014 Ford F-150 with EcoBoost. Service is always prompt, professional and polite. I just cannot say enough good things about the dealership and the service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and review, Joseph. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!


    Hide Full Review
  • Review of 2015 Fusion purchase at Tommie Vaughn

    Great experience. Sales professionals were very helpful, attentive and knowledgable. The whole experience from beginning to end was easy. I wil...

    Dealer Response

    Darin, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!


    Show Full Review

    Great experience. Sales professionals were very helpful, attentive and knowledgable. The whole experience from beginning to end was easy. I will certainly come to Tommie Vaughn when looking for my next vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Darin, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!


    Hide Full Review
  • Great

    I had the most pleasant experience buying a car from them. I would recommend? them to family and friends.


    Show Full Review

    I had the most pleasant experience buying a car from them. I would recommend? them to family and friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Hunting for a Ford

    Great service here at Tommy Vaughn on Sheppard. Worked with the Sal and financing to get the best deal i could. Sal expedited the sale just so i c...


    Show Full Review

    Great service here at Tommy Vaughn on Sheppard. Worked with the Sal and financing to get the best deal i could. Sal expedited the sale just so i could leave that nite with the new car. When there was a problem with a faulty fuse/switch he not only made sure i got a rental for the days i was without a car he got me free car washes,gas,and oil changes for my troubles.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great experience at Tommie Vaughn dealership

    It was quick and honest deal. the sales person was of great help. thank you


    Show Full Review

    It was quick and honest deal. the sales person was of great help. thank you

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Tommie Vaughn Quick Lane

    I absolutely love utilizing Tommie Vaughn Quick Lane. I went first thing on a workday to get my oil changed and they had me in and out in time to ...


    Show Full Review

    I absolutely love utilizing Tommie Vaughn Quick Lane. I went first thing on a workday to get my oil changed and they had me in and out in time to get to work on time. The customer service is always great and such a welcoming environment. I plan to only use them for my car!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great service

    Overall super great customer service. Very friendly weren't to pushy. Replies fast.

    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do fo...


    Show Full Review

    Overall super great customer service. Very friendly weren't to pushy. Replies fast.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!


    Hide Full Review
  • Dishonest

    If I could rate lower i would. My family has been bringing their Fords here for years. Recently, my wife brought her Ford Explorer in because o...

    Dealer Response

    We are disappointed to learn of this situation you have described, Christopher. As one of our valued clients, we would appreciate the chance to di...


    Show Full Review

    If I could rate lower i would. My family has been bringing their Fords here for years. Recently, my wife brought her Ford Explorer in because of a radiator leak. She got a $1000 estimate!!!!!!! For a new radiator and a whole list of some "suggested" maintenance!! When she said she needed to discuss with me all these "other" charges first and she would come back ,they charged her $80!! WTH? Some background info. This truck was in last year for the same thing and when she called in they said it should be under warranty and that she should bring it in. I called in and the customer service was TERRIBLE@!@@ THE RECEPTIONIST IS SOME UNPROFESSIONAL, UNEDUCATED RUDE GIRL!! She kept placing me on hold over and over and over and over@@!!! I informed my family of the treatment we received and WE WILL NOT USE THIS DEALERSHIP AGAIN@@@

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are disappointed to learn of this situation you have described, Christopher. As one of our valued clients, we would appreciate the chance to discuss this matter further. Please reach out to our General Manager at (713) 869-4661 so we can begin to make this up to you. We value your business and understand we can always improve so we look forward to your call.


    Hide Full Review
  • Friendly staff

    Besides getting the car fixed, I also got a car wash which was really needed.


    Show Full Review

    Besides getting the car fixed, I also got a car wash which was really needed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Overall great car buying experience

    Edgar was very prompt and informative and did what he agreed to do, when he agreed to do it at the price agreed upon. Good salesman. The beauti...

    Dealer Response

    The staff at Tommie Vaughn Motors always strives to provide personable and excellent customer service. We greatly appreciate your business and tha...


    Show Full Review

    Edgar was very prompt and informative and did what he agreed to do, when he agreed to do it at the price agreed upon. Good salesman. The beautiful and efficient lady that handled the finance end of the agreement was extremely pleasant, informative and efficient.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    The staff at Tommie Vaughn Motors always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!


    Hide Full Review